Beruflich Dokumente
Kultur Dokumente
BUS 3 142
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Demings Plan-Do-Check-Act
Create an environment for Learning Provide time and dollars for Training Encourage diversity of opinions and problem solving approaches Plan-Do-Check-Act Be patient and dont expect immediate results
If employees are asked to make suggestions, implement the ideas that are offered Follow up to ensure results are achieved or if additional measures may be required
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When goals are introduced without the systems, processes, and resources to achieve them, one of three outcomes will follow: People will achieve the goals and positive results People will distort the data People will distort the system
Adapted from Donald Wheeler in Foster, Quality Management, Fifth Edition, Prentice Hall
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Like any other business process, managing quality requires investment and incurs costs. Diligent business case development, project management, and cost management are necessary.
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Balances Prevention Costs and Failure Costs. Can be useful in some cases, but NOT in matters of Safety or other risk to Human Life
Foster, Quality Management, Fifth Edition, Prentice Hall
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As you develop EXPERTISE and CONFIDENCE in your profession, you become more equipped to provide the vision, direction, coaching, and challenge to your teams and organizations
When people look up to you, and want to follow you, give them a GOOD REASON to follow
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Quadrant 1: Knowledge Acceptance of Diversity Developing Competence Health / wellness Learning style Time management Ethics Risk taking Coping skills
Quadrant 2: Communication Assertiveness Conflict management Team building Trust building Motivating others Recruiting others Effective speaking Effective writing Effective listening Image building
Quadrant 3: Planning Structuring (for task accomplishment) Decision making Evaluation skills Task and time management
Quadrant 4: Vision Assessing the climate internal and external) Identifying opportunities
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When shipments take place Modes of transportation How shipping practices can be optimized
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Supplier development
Sole sourcing / single sourcing / multiple sourcing Technology linkage Global sourcing Supplier input to design Supplier cost cutting
Adapted from Foster, Quality Management, Fifth Edition, Prentice Hall
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Lead Times
Product Life Cycles Perishable and Hazardous Material
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Reliability
Visibility upstream and downstream
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Service definition along the supply chain Customer requirements Cost Response time Refurbished replacements Repair vs. Replace
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