Business Functions and processes

Business Functions : ( What we are trying to do ? )

Business Processes
Organisation Roles Performance Matrix

: ( How we are doing it ? )

: ( Who is doing it ? ) : ( How do we measure success ? )

What changes occurred ? Buyers Market , scope change , Quality orientation, Internal Customers concept

Business Functions
Finance : maintain accounts, budget, produce reports, etc . Purchase: Create purchase orders, goods movements, reports. Sales : Create sales order, invoice, reports . Production: planning, production, reports, consume material. Stores : store material, issue material, records. Human resource : payroll process, employee database, reports, performance review and records, etc.

Ten Core Business Processes

Customer Strategy & Relationships (Marketing) Employee Development & Satisfaction

Quality, Process Improvement & Change Management

Financial Analysis, Reporting, & Capital Management Management Responsibility

Customer Acquisition (Sales)

Product Development Product/Service Delivery

Accounting Management
Technology Management

Problems faced
Duplication of data

No integration across fucntions

Lack of Goal Congruence

Informations silos
Time delay

Departmental ball game

No updation of information and reports

Planning : Rational, economic and systematic way of making decisions today , which will affect the future.
1. Identifies the goals or objectives to be achieved,

2. Formulates strategies to achieve them, 3. Arranges or creates the means 4.It involves decision making. (Selection of best alternative ). 5.Implements, directs, and monitors all steps in their proper sequence. 6. Objective is efficient utilisation of resources 7. It is a continuous and integrated process.
Components: Goals, Policies, Objectives, Procedures, Schedule, Budget, Forecasting, etc.

Rules,

Programs,

Advantages of planning :
1. Maximum utilisation of resources. 2. Minimisation of unproductive work. 3. Reduce Uncertainity 4. Basis for managerial action 5. Basis for control 6. Avoids bottlenecks in production 7. Facilitates effective delegation of authority 8. It gives competitive edge 9. It encourages innovation and creativity.

Enterprise: Group of people having common goal

Resource : A source of supply or support. A person, asset , material, or capital which can be used to accomplish a goal . Used by function or organisation to Function or perform some task. Resources: 5Ms . What is important resource today ? Planning: The process of setting goals , developing strategies, and outlining tasks and schedules to accomplish the goals. A basic management function involving formulation of one or more detailed Plan to achieve optimum balance of needs or demands with the available resources.

ERP: Techniques and concepts for integrated management of business as a whole. ERP is a package software solution that addresses the enterprise needs of an organisation by tightly integrating the various functions of an organisation using a process view of the organisation. Aim: effective use of management resources and improve the efficiency of enterprise management.