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Whats actually Zero Defect? Obstacles faced by organizations Tools of Do Correct At First Time In Order To Achieve Zero Defect: Concepts & Applications
A group of colleagues responsible for the preparation of certificates for students Each person is assigned different task Start with name spelling check End with certificates printing And then overhead one colleague said Never mind laany error in spelling, they will find outwe just do our part.
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Two operators working side by side at work station. The first one assembles the components and the second conducts visual checks on the assembled product.
Therere 10 checkpoints to check and then mark each point with marker after checked. When asked, what are you checking?, the operator proudly showed. When asked, how to differentiate the OK and the NOT OK?, the operator became silence.
One Foreman, with more than 10 years up in his sleeve, is fixing some loose parts and nuts in a machine. When asked, Why arent you following the work instruction here? He replied, Cmon la, I can even do this with my eyes closed
A newly launched product has begun mass production. After a couple of weeks, rejection rate began to take the toll, although initial trial was successful.
Why???
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Ever wonder why you need to standby a QUARANTINE area for rejected product? Why do you need a COMPLAINT Department? Are these KPIs sound value-added?
Not more than 3 complaints per month To reply customer complaint within 3 working days
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Zero Defects (or ZD) was a managementled program to eliminate defects in industrial production that enjoyed brief popularity in American industry in the late 1960s and early 1970s. The development of Zero Defects is credited to Philip B. Crosby (source: Wikipedia)
Nothing is perfect Every problem have root causes Thus a problem is preventable, if you spot the root causesbefore they trouble you.
Lack of Leadership
Manage & Develop Individual Staff Performance Build Integrated Team Achieve Team Mission & Goals
RESPONSIBILITIES OF A MANAGER
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cross-functional product design process management supplier quality management customer involvement information and feedback committed leadership strategic planning cross-functional training employee involvement
Individual
Success
Creativity
Lack of Planning
Project Management truisms There's never enough time to do it right the first time but there's always enough time to go back and do it again. The person who says it will take the longest and cost the most is the only one with a clue of how to do the job. If you don't know how to do a task, start it, then ten people who know less than you will tell you how to do it.