THE IT INDUSTRY IN INDIA

Abhay
Jayant
Section L
 TOPICS FOR DISCUSSION

qWHAT DO IT COMPANIES DO?

qTOP IT PLAYERS IN INDIA

qPOSITIVES OF THE IT INDUSTRY

qFUTURE SCOPE OF THE IT INDUSTRY

 WHAT DO IT COMPANIES DO?

•HARDWARE AND SOFTWARE

•APPLICATION
üOUTSOURCING
üBPO
üKPO
Contd…..

•OUTSOURCING: Outsourcing is subcontracting a process,

such as product design or manufacturing to a third-party
company. The decision to outsource is often made in the
interest of lowering cost or making better use of time and
energy costs, redirecting or conserving energy directed at the
competencies of a particular business, or to make more
efficient use of land, labor, capital, (information) technology
and resources

•BPO: is a form of outsourcing that involves the contracting of

the operations and responsibilities of a specific business
functions (or processes) to a third-party service provider.
Originally, this was associated with manufacturing firms.BPO
is typically categorized into back office outsourcing - which
includes internal business functions such as human resources
or finance and accounting, and front office outsourcing -
which includes customer-related services such as contact
center services.
BPO that is contracted outside a company's country is called
offshore outsourcing. BPO that is contracted to a company's
Contd…..

•KPO: is a form of outsourcing, in which knowledge-related

and information-related work is carried out by workers in a
different company or by a subsidiary of the same
organization, which may be in the same country or in an
offshore location to save cost. Unlike the outsourcing of
manufacturing, this typically involves high-value work carried
out by highly skilled staff. KPO firms, in addition to providing
expertise in the processes themselves, often make many low
level business decisions—typically those that are easily
undone if they conflict with higher-level business plans
 TOP IT PLAYERS IN INDIA

qTCS

qWIPRO

qINFOSYS

qSATYAM
 TCS,WIPRO

•TCS: Financial Information Processing, Customer Care: Multi

channel inbound and outbound contact centers and Technology
Services

•WIPRO: Research and Development Services: - Provide solutions

in wireless, switching, data and optical networking products -
Provide software design and development services in embedded
systems, computing platforms and internet access networks
Enterprise Solutions: - Package implementation, Enterprise
application integration, e-procurement solutions, business
intelligence.
Technology Infrastructure Services: - Consulting, design,
implementation and maintenance services in areas of Customer
Relationship Management, Billing, Service provisioning, web
 INFOSYS

•Consulting, Enterprise Architecture, Enterprise Security, Business

Intelligence, Process Re-engineering, Packaged application
services (evaluation, implementation, maintenance), custom
application development and maintenance, EAI, Independent
validation, Infrastructure design and management, PLM,
Embedded systems, Product R&D services (ideation, design,
development & sustenance).
•BPO at Infosys BPO (an Infosys subsidiary ) : Functional and
vertical BPO solutions for industry verticals across Banking &
capital markets, Hi-tech and discrete manufacturing, insurance,
healthcare and life sciences, communication service providers,
media and entertainment, transportation and logistics, resources,
energies and utilities etc. Functional solutions include Finance &
Accounting, Sourcing & Procurement, Quote to Cash, Hire to
Retire, Knowledge services (Credit Analysis, Equity Analysis,
Economics Research, Industry & Company Analysis, Financial
 SATYAM

•Industry: Automotive, banking and financial services, energy and

utility, government, healthcare, life insurance and pharmacy,
infrastructure, insurance, manufacturing, media and
entertainment, real estate and construction, education, training
and assessment, ISVs and software product companies,
diversified outsourced services, retail, semiconductor, telecom,
and travel and transportation.

•Technology – IT consulting, software design and development;

software maintenance; packaged services implementation; and
engineering services design. Solutions - Consulting and
enterprise solutions; engineering solutions, enterprise
applications and business intelligence solutions, embedded
 POSITIVES OF THE IT INDUSTRY

•The Indian animation industry is rapidly growing as a major

outsourcing hub with a
growth rate of 30 per cent.
•The Indian KPO sector is estimated to become a US$ 10 billion
industry by 2012,
from the current size of US$ 4 billion.
•India is fast becoming a hot destination for outsourced e-publishing
work. As per a
Confederation of Indian Industry (CII) report, the industry is growing
at an annual
rate of 35 per cent and India's outsourcing opportunities in the
value-added and core
services will help make the publishing BPO industry worth US$ 1.46
billion by 2010.
Contd…..
•According to NASSCOM software and services exports (including
exports of
IT services, BPO, engineering services and R&D and software
products)
reached US$ 47 billion in FY 2008-09, contributing nearly 78 per cent
to the
total software and services revenue of US$ 59.6 billion.

•Domestic: According to NASSCOM, domestic IT market (including

hardware) reached US$ 24.3 billion in FY 2008-09 as against US$ 23.1
billion in FY 2007-08, a growth of 5.3 per cent.
 FUTURE SCOPE OF THE IT
INDUSTRY

•According to a new report, the share of Indian BPO vendors will be

10 per
cent of the total global market by 2010 from the current 5 per cent.
Moreover, the
domestic market is developing, providing a huge opportunity to the
BPO sector.
Infosys Technologies sees over US$1 billion worth of outsourcing
contracts coming
from the Indian market over next few years, as the country’s
government and state-
owned organizations seek to become more efficient by outsourcing
their IT needs.

•WHERE DO WE LAG BEHIND OTHER IT GIANTS IN THE WORLD?

§Hardware front
 A few questions to be asked

•Why cant we have companies like Microsoft, IBM,AT&T,CISCO etc in

India?

•Having the vast talent that we have, why have we not been among
the top tech
countries in the world?

•Is brain drain affecting us?

•Is there a dearth of visionaries in India?

•Why couldn’t any one think of what Bill Gates set out to do?

•If these questions be answered will things be different?

THANK YOU