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Key differences between Cisco Unity Connection and Cisco Unity

Manjit Grewal (manjit@cisco.com)

Session Number Presentation_ID

2002, Cisco Systems, Inc. All rights reserved.

Agenda

Business Objectives for Unity Connection System Requirements Users vs Subscribers Telephone User Interface experience End-User Desktop experience (CPCA and IMAP) Installation and configurations Supported Integrations Platform Overlays and System Capacity

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Presentation_ID
2002, Cisco Systems, Inc. Company Confidential

Bussines Objectives

Architecture changes to improve Reliability, Availability, Serviceability and Scalability. Remove Active Directory and 3rd party email message store dependences (i.e. (Exchange and Domino)) Simplified Installation experience (less than 2 hours) Simplified Administration model Code portability during implementation Initial Target segment: Commercial Market segment

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Presentation_ID
2002, Cisco Systems, Inc. Company Confidential

Product Positioning
Unity Connection 1.x
Target: Commercial Market Directory: SQL-based directory Message Store: SQL-based store VM solution with Integrated Messaging features

Unity 4.x
Target: Enterprise Market Directory: Active Directory

Message Store: Exchange or Domino


VM or UM solution -Support up to 7,500 subscribers on a single box. - Failover support - Network interop using AMIS, VPIM, Bridge or Digital Networking. -IP Fax or Cisco Fax server
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Company Confidential

- Support up to 1,500 users


Single box solution* - No Failover support

- No Network Interop
- No fax support
* Optional Voice Rec server for additional voice rec ports
Presentation_ID
2002, Cisco Systems, Inc.

Users vs Subscribers
Unity Connection 1.x
VM User
- Telephone access to voice messages - Unity Assistant - Call transfer rules by caller id, time of the day or calendar (busy/free)

Unity 4.x
VM Subscriber
- Telephone access to voice messages - Unity Assistant

UM Subscriber
- Telephone access to voice messages - Ability to play email messages from Telephone - VMO usage -Unity Assistant

Advanced User
-Voice enabled message access - Text-to-Speech (read, save and delete only) to Exchange emails

IMAP User
-Access to vmails from supported email clients - Limited to retrieve, save and delete (cannot reply or forward msg)

IMAP Subscriber
- Access to emails from supported email clients - All basic features (retrieve, reply, forward, etc)

Cisco Inbox User


- Access to vmails from supported browsers
- All Users can concurrently licensed to Inbox
Presentation_ID
2002, Cisco Systems, Inc.

Cisco Inbox User


- Access to vmails from supported browsers - Limited up to 300 users on a single box
Company Confidential

Users vs Subscribers (cont)


Unity Connection 1.x
System Contacts
- Entity in Connection database that does not have access to voice mails. - Used Name Dialing from Speech conversation - Personal Call Transfer Rules

Unity 4.x
AMIS, Internet, Bridge or VPIM subscribers
- System Contacts and Personal Contacts are similar to AMIS, Internet, Bridge, or VPIM subscribers in Unity 4.x since they also do not have a mailbox on the server.

Personal Contacts
- Similar to system contacts but created by individual users (managed via CPCA) -Usually imported to CPCA from Exchange - Used Name Dialing from Speech conversation - Personal Call Transfer Rules

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Presentation_ID
2002, Cisco Systems, Inc. Company Confidential

Telephone User Interface experience


Unity Connection 1.x
TUI conversation
- Voice prompts plus DTMF commands - Experience very similar between Unity 4.x and Unity Connection - Shared code in Unity Conversation -Parity with Unity 4.0(5) with Unity Connection 1.1(1).

Unity 4.x
TUI conversation
- Voice prompts plus DTMF commands

Voice Recognition conversation


-Voice activated conversation that allow users to check vmails using voice commands. - Nuance is the 3rd party solution used

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Presentation_ID
2002, Cisco Systems, Inc. Company Confidential

End User desktop experience


Unity Connection 1.x
CPCA
- Everything in Unity 4.x + Cisco Unity Personal Call Transfer Rules page to CPCA

Unity 4.x
CPCA
- The look and feel is identical between Unity and Unity Connection

Unity Inbox
- The Media Master Control is now entirely written in Java - Firewall friendly - Able to run on different platforms

Unity Inbox
- Media Masters based on DCOM - Not firewall friendly - Supported on limited platforms/browsers -

IMAP support
- Allow users to retrieve voice messages from IMAP clients such as Outlook, Eudora, etc. - Limited to retrieve and delete voice messages -Scalability limited on each platform

IMAP support
-Limited to retrieve and delete voice messages

VMO support
- Only supported with Unity 4.x

VMO not supported


- Unified Clients will be supported in near future
Presentation_ID
2002, Cisco Systems, Inc. Company Confidential

Installation and configurations


Unity Connection 1.x
Installation: 1-2 hours
Topology: Workgroup only Required OS: Windows 2003 only via Platform Configuration Disk (PCDs) MS patches installed via Server Update Wizard (scheduled to be released monthly) Installshield used for

Unity 4.x
Installation time: 4-8 hours
Topology: Must be integrated into AD either as DCGC or member server Required OS: Windows 2000/2003 via PCD or manual installation MS patches installed manually

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Presentation_ID
2002, Cisco Systems, Inc. Company Confidential

Supported Integrations
Unity Connection 1.x
Supported Integrations
- CCM and CCM Express - No dialogic voice card support - Legacy integrations via PIMG only - TSP shared btw both Unity Connection and Unity

Unity 4.x
Supported Integrations
- CCM and CCM Express

- Legacy integrations supported via Dialogic voice cards or PIMG integration.

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Presentation_ID
2002, Cisco Systems, Inc. Company Confidential

Platform Overlays & System Capacity


MCS Platform MSDE/SQL Voice Port (max) User Density (max) CPCA session (max)1 IMAP user (max) TTS session (max) Voice Rec session (max) MCS-7815 MSDE 24 500 500 50 12 8 MCS-7825 MSDE 24 500 500 50 12 8 MCS-7835 SQL 48 1500 1500 200 24 10 MCS-7845 SQL 72 1500 1500 750 36 12

Voice Rec Media Server (optional separate server)

NA

24

48

NA

1 Maximum concurrent sessions supported will be throttled.

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Presentation_ID
2002, Cisco Systems, Inc. Company Confidential

F0_7604_c1

2000, Cisco Systems, Inc.

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