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Instructional Objectives
1. Define rapport building and provide a rationale for its use by WIC counselors in nutrition assessment
2. Describe cultural, language, and other barriers to effective communication. Identify these barriers within the WIC environment and develop strategies to overcome them
3. Demonstrate non-verbal communication techniques which result in positive and effective communication 4. List, describe, and demonstrate effective use of interpersonal communication techniques that promote a participant-centered approach to nutrition assessment
5. Effectively use rapport building and interpersonal communication techniques in response to WIC scenarios
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Rapport Building
Importance per VENA
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Participant-Centered Approach
Handouts H4.1 Positive Approach to Nutrition Assessment H4.2 Getting Permission
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OARS Techniques
Open Ended Questions Affirmations Reflective Listening Summarize
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Affirmations
Handout H4.5 Affirmations
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Reflective Listening
Handout H4.6 Reflective Listening Exercises Ex4.2 Practice Reflective Listening 1 Ex4.3 Practice Reflective Listening 2
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Summarize
Use handout H4.7 Summarizing Use exercise Ex4.4 Practice Summarizing
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