Beruflich Dokumente
Kultur Dokumente
infrastructure
Vast network of office and franchisees 5 Zonal Offices, 61 Express Centers, 109 Depots, 160 Franchisees, 54
Customer Convenience Centers, 20 Surface Transit Centers, 19 Air Transit Centers, 5 Rail Transit Centres, 3827 extra service stations and 27 modern warehouses, spread across 580 out of 590 districts in the country.
GATI spread across 427 locations in India and overseas offices in Sri
TECHNOLOGY
Gatti website was inaugurated in 2002. Online tracking and lodging complaints . This provide high level of customer satisfaction through reverse flow of
information through the Website, e-mail, SMS and toll free number.
Gati.Net, to enable employees to share information and communicate GATI implemented web based ERP called gati@web, comprising GEMS
(Gati Enterprise Management System), a custom-developed application, This is completely a centralized and on-line application.
Human resources
The company has a strength of more than 2000 trained manpower that
is committed to the growth of the organization. The training continues to be the thrust area of HR.
Promotion Policy was revised- branded Talent for Tomorrow-which
diagnose the cos operational dynamics & enable high performers to get on fast track growth route
For training: co-opted consultants from NIIT,FCCI,AIMA,ICFAI,XLRI,etc
Operations
GATI is an ISO 9001:2000 company, certified for design, marketing
GATI Silver services, for speedy air-delivery of time-sensitive consignments at several major airports in India.
It offered value added services such as flexible delivery options, door
handle
international
air
cargo
Industry Scenario
The decade of eighties saw the real entry of professional player
at large.
Indian express cargo industry into divided into parts are
organized players.
Various Sector
These service providers have national and international reach
armed with fully equipped infrastructure and other value allied services.
The organized sector of the cargo management business poster
high profits.
Semi organized sector players operates in a limited geographical
area.
They have their own networks in the regions in which they operate.
Cont.
These players uses the services of other players for their
particular city.
They are unable to keep pace on reliability and timeliness.
The
type(document, non-document) - General Delivery Time:12 noon, 24-hour, 48-hour and 72 hour.
Door To Door(By Air and Surface): - Option Selection on mode of transport. - Heavy Consignment and pick up/destination delivery by surface
Contd..
Door to Airport and Airport to door: - Total Responsibility of legal preparations and procedures Services: - Basic Service is time bound delivery. - Value added services offered such as pick up, proof of delivery,
payment after delivery, Web enabled services. - This is due to increased competition.
Logistics Market
Emerged as a new growth opportunity for express companies. Increased international freight due to Multinational companies
Sector transportation.
players
integrating
air
and
surface
Contd
In order to reduce cost and stick to core competencies,
Emerging Challenges
Limitation on availability of space Cultural and Infrastructural changes were required to deliver their
services to customer.
Direct competition from unorganized sector of the industry. Growth
was
dependent
on
domestic
and
improvement, cost management, establishment of start of the art warehouses and providing quality service to the customers.
Blue Dart is in a strategic alliance DHL which offered customized
be delivered.
consignments
Introduced multi-axle vehicles
SWOT
Strengths: Dominant player in the surface cargo segment in India, which accounts
warehousing solutions.
Re-engineered hi-tech warehouses and distributing infrastructure. Advanced IT solutions to back up its services. It provides multi modal connectivity. Weakness: Insufficient regional and global presence as compared with its
competitors
It has been neglecting courier segment
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Opportunity:
Expanding economy.WTO agreements Improvement in the logistics infrastructure in the country-better roads,
improved ports etc. Entry of a large no. of global retailers Increasing investments, booming manufacturing and development of organized retail sectors-provides business potentials to express industries Threats: Global competitors Direct competition from unorganized sectors.. Space limitations
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CONCLUSION
GATI must develop Relationship Retailing for development of Retail Business Which will help the company To establish and maintain long-term bonds with customers, rather than act as if each sales transaction is a completely new encounter.
Though Gati is a dominant player in the surface cargo segment in India, it still needs radical rethinking because Its now facing global competition Needs to improve its networking as its competitors are much ahead of it More international tie ups to become global
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THANK YOU