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Do something extra
After you meet a customers needs, look for one more thing something EXTRA to do for them or give to them. Under promise and OVER DELIVER
Here is a simple but powerful rule - always give people more than what they expect to get.
-NELSON BOSWELL
Excellent Customer Service is a serious, strategic investment that warrants constant focus, follow-through and review.
Customer Service?
Training Tips
Teach the art of listening.
In situations where customers are not generally upset over an issue, good listening skills will show the customer that your business cares about her as an individual. There are a number of activities that you can do to increase listening skills among your staff members.
Role playing in a group setting can be used as a tool to develop these much-needed skills.
Training Tips
Resolve to instruct your staff in all aspects of your business.
Customers can get easily irritated standing in a long line when there are other employees around who could help. If all of your staff members are able to carry out all functions of your business, such as operating the cash register, then the chances of customers becoming impatient are decreased dramatically.
Training Tips
Create a culture of helping.
If your staff members are in the habit of helping people, it will come as second nature when dealing with customers. Attitude is a key component of customer service. If you train your staff to check their attitude each and every day in order to stay in the right frame of mind, they will be less likely to offer poor customer service.
One way to do this is to create an atmosphere where helping is the norm. Emphasizing the need for employees to help one another will have a contagious effect that will carry over to the realm of customer service. Eventually, helping people will become second nature.
Training Tips
5. 4. 3. 2. Top Five Hot Buttons for Customers I cant I dont know Ill be honest with you Youll have to AND 1. Ill try
Washrooms will always tell if your company cares about its customers. -Unknown
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