Mainteneance Presentation

Maintenance Management Systems
For Today And Tomorrow
Cédric Beltrame, PSO, Datastream Arabia

Tahar Klabi, EAM Consultant
www.datastreamarabia.com
With the courtesy of

“INFOR EAM Centre of Excellence”
Jean Benoit Nonque, Bas Beemsterboer
www.infor.com
Thursday Dec,18th. 8h30-12h30
Copyright © 2008 Infor. All rights reserved. www.infor.com.

Agenda : part 1 presentation, part 2 workshop
Picture 6
2 Copyright © 2008 Infor. All rights reserved. www.infor.com.

In a glance…
 Infor EAM manages…

 The biggest property development
program in the world 30B$
 The longest machine in the world:

27kms and 0.5Mpieces of equipment
 The largest private rail vehicles fleet in

Europe 5,000 vehicles
 The biggest Hospital in Europe 10,000

beds
 The biggest African company with

5,000 daily users
 The largest desalinated water

production company in the world
SWCC
Enterprise Asset Management
Business Challenges

Asset Management Challenges
 Improve asset performance to

reduce downtime
 Extend asset life to avoid new
capital purchases
 Schedule preventive maintenance to
prevent problems
 Track equipment according to
regulatory guidelines
 Implement capital-saving processes
such as warranty management and
streamlined purchasing

Enterprise Asset Solution - Who is it for ?
Interface to ERP
Thanks to the technology available to you

Key potentially
Performance
Indicators
anyone within
Interface to and without the
Plantfloor organization could
beDCS/Scada
a user or beneficial of strategic information
EAM Solution
Who is
Who is the
the customer
customer in Enterprise
in this
this case?
case?
E-mail Portals
Notification The
Operations,
Asset Manager
AllInspections
Finance and
All and Maintenance
and Maintenance
Administration
Managers
Users, Employees
Anyone! Department

From Maintenance to Performance
Asset Performance Management can change past

perceptions by changing bottom-line performance.

What are the main drivers for EAM ?
 Capital-intensive industries
 Process – Energy - Transportation
 Regulatory constraints
 Pharma and Food (FDA)
 Chemicals (Seveso – EU regulations)
 Priority to production and operations
 Companies where asset availability is linked to the market share or the business
growth
 Customer service
 Services companies having SLA constraints
 Local collectivities
 High risks on the assets
 Security – Telecoms - Airports
 Companies managing assets for their clients
 Equipment manufacturers
 Field services (Asset CRM)
 Mobility and geo-localization !
 Services companies – field services
 Companies managing largely spread assets and teams

Picture 4
Key Players

Gartner EAM MQ for 2007/2008

EAM Market Size
The market for software and services in EAM/CMMS will top

$1.5 billion in 2006 and grow to over $2.0 billion in 2011
 While there are over 200 suppliers of EAM worldwide, the market
remains quite concentrated with the top ten companies controlling
about two thirds of the total
 The top ten EAM/CMMS suppliers include world-class EAM solution
providers:
 MRO Software, SAP, Mincom, IFS, Infor, Indus, Oracle, Lawson, Invensys
and Maximus.
 The intense M&A activity has finally decided the classic battle for
market dominance between ERP application suites and best-of-breed
EAM suppliers
 ERP suppliers have become the dominant force in the EAM market and will
significantly influence future strategies

Solutions

The Solution
 Advanced asset and operations

management tool
 Fully Web-architected solution
“EAM is
for access anytime, anywhere
 Service Oriented Architecture an architectural
(SOA) tour-de-force.”
 Web Services
 Modular design Pierre Mitchell &
Marc McCluskey
 Hosting AMR Research
 Industry-specific features
 Rapid implementation

Big Picture: Product Strategy
Single Plant Multi-Site Enterprise
Infor EAM Infor EAM Infor EAM

MP2 Business Edition Enterprise Edition
<$20M $20M > $250M $250M>

Business drivers
 Asset Utilization
 Equipment Performance, Equipment
Availability, Product Quality
 Cost Control
 Labor, Material, Tools
 Resource Allocation
 Skills, Inventory Management,
Procurement
 Compliance
 Environmental, Safety, Health
Infor EAM Footprint
Capital Process IT & Fleet & Road, Rail
equipment equipment Telecom Transportation & pipelines
Buildings &
Geo-spatial
Facilities
assets
Assets & Infrastructure

Capital Performance
projects Analytics
Call center
Operations & Analysis Budgeting
Warehouse Financial
management integration
Preventive Sales & Work Labor and

Purchasing
maintenance invoicing management contractor
MRO supply Mobile PDA

SCADA ESRI ArcGIS® MS Project® ERP / ESB
chain or Laptop
Multi-everything
 Separate functional departments

and personalize user interface
 Share data across organizations
or restrict access as necessary
 Use multi-org security on a single
database
 Maintain different languages and
currencies by organization
 Manage time zone differences
Flexible and powerful
 Inbox and KPIs  Asset operations management

 Multi-organization  Work orders
 Preventive maintenance
 Document attachments
 Projects
 E-mail notification
 Materials management
 Export to Excel  Compliancy
 On-line or Off-line Use  Xml integration to ERP’sPurchasing
 Web-architected  Warranty Management
 Zero-footprint  Linear Assets
 Unlimited custom fields  GIS Integration
 Screen designer  Reporting
 Mobile Solutions
 Ad hoc reporting
 ASP Largest installed base of a solution in its class
 Hosting Listed in the Leaders Quadrant in the Gartner Magic
Quadrant for Asset-Intensive Business Applications
Wide market acceptance

Automated alerts
 Messenger – one way tool

 Sends e-mail/page based on
status changes
 Fully configurable
 Allows automatic notification to
customers
 Allows ability to page technicians
to perform work
 Can notify vendors of work
requests
 Email includes URL link back to
originating transaction
Reporting (1)
 Cognos Report
engine includes
graphs
 Output as PDF
HTML, XLS,
TXT and Email
 Report builder
allows to modify
existing reports
and create new
ones
Reporting (2)
 Capability of
custom tabs
 Any HTML / JSP
type page can be
linked to existing
functions
Reporting (3)
GIS integration
Requestor
 Limited license that allows

 Home page
 Create & view Work
Requests
 Create & view Purchase
Requests
Web services (1)
 External apps can

call Infor EAM com-
ponents
Web services (2)
 Interaction with
external workflow
systems
 Web services
support WSDL
and BPEL
Upload utility
 Upload utility speeds

up implementation
 Uploads from Excel
worksheets
 Error handling
included
Infor EAM Mobile Solutions
and Data Collection
 Communication between the server and

handheld products
 Remote access to critical data and
work processes
 Timely and accurate data collection
 Field-based work orders
 Inspection points to examine equipment,
processes, and plants

ERP / ESB / Financial integration
EAM ERP
Create EAM
Requisition
Approve EAM EAM Requisition

Requisitions
Requisition Copy
Create
Purchase Order
• Parts Requirements
• Purchasing
• Parts Inventory Purchase Order Approve
Purchase Order • Accounts Payables
• Maintenance Copy Purchase Order
• General Ledger
• Book Labor
Receipts Receiving Report Receipts
Invoice Accounts
Invoices
Copy Payables
Suppliers Supplier Master Suppliers
General Ledger
Cost Codes Cost Codes
Codes
Internet XML Integration

Who is Infor EAM Business Edition for?
 Companies looking for a quick and Easy EAM Solution

 New customers with 1 - 3 sites
 10 users per site
 Companies requiring a
web-architected product
 Needing more functionality
than MP2
 Path to grow to an
Enterprise Application

What Language will be available
 English
 French
 German
 Dutch
 Spanish
 Portuguese
 Italian
 Chinese
 Japanese

Infor EAM Business Edition: Improving Operating
Efficiency
Preventative Labor Material Performance Mobile Condition Asset

Work Purchasing
Maintenance Management Management Analytics Monitoring Sustainability
Management
Benefits Typical Results

 Improve uptime
 50% reduction in downtime CEAT
 Extend asset life
 20-30% savings through
 Accelerate repairs streamlined purchasing
 Eliminate inventory waste  Improved availability for additional
 Enable economies of scale 1.5M£ annually
 Maximize warranty recovery  Reduce downtime from 12% to
 Enable best practices 3%
 Improve decisions with better visibility  6-20% reduction in energy
consumption
 Reduce energy costs and emissions

Moulin de la Marche
Quick Facts: Challenge
 Part of a large group “Intermarché”  Increased time reaction
 Limited visibility into factory floor performance
 Food Industry leader
 Understanding and reducing $1M parts
 240 employees, 2 sites  Low adoption rate of existing maintenance system
 Opportunity to improve decision making and productivity
 Existing MP2 Customer
Solution
 Infor EAM Business Edition
 Work management, preventative maintenance
 Asset performance reporting and KPI’s
 Integration to ERP
 Path to a group strategy
Results (Planned)
 Expect 20% reduction in stock
 Expand maintenance practices to operation
 Increased use and productivity due to ease of use
 Better decision making through improved visibility & reporting

Who is Infor EAM Enterprise Edition for?
 Companies who wants to implement their owns rules and best

practices
 Large groups or specific requirements
 Up to 10 000 users
 Companies requiring a
web-architected product, multi org and multi language capabilities
 Needing specific functionalities
 Have their own project team

Infor EAM: Safety and Compliance
Preventative Labor Material Performance Mobile Asset

Work ERP Financials
Maintenance Management Management Analytics Sustainability
Management

 Meet fugitive emission regulations  Achieve full compliance
 Comply with 21CFR Part 11
 Enforce safety procedures  OHSAS safety certification
 Meet reporting requirements
 E.g. FAA, GRI, GAAP, OSHA, etc.  Avoid penalties and fines
 Ensure service agreements
 Support security regulations  Efficiency gains
 Calibrate to ensure quality

Infor EAM Oil & Gas References

Infor EAM: Improve Transportation Operations
Work Preventative Labor Material Performance Fleet & Condition Asset

Analytics Mobile Sustainability
Management Maintenance Management Management Transportation Monitoring

 Optimize fleet performance  $1M gain annually in warranty
 Reduce capital outlays recover
 Maximize warranty recovery
 Achieve economies of scale  Reduce inventory costs through
single virtual garage
 Gain operation-wide visibility
 Improve workforce productivity  $1-2M annual savings
 Increase energy efficiency
 Reduce emissions

Pepsi Frito-Lay
 400 Sites, 350 Technicians  Geographically dispersed operation and asset infrastructure
 Mechanics have limited access to systems from the field
 Initial pilot for 6 sites, 18 technicians
 Unique business requirements
 Decommissioning of competitive EAM  High cost to administer and maintain IBM Maximo solution
 Migration from legacy maintenance solution
 Private fleet for distribution
Solution
 Infor EAM Enterprise Edition, Fleet, Mobile
 Work management, inventory, warranty management
 Meters, inspections, VMRS codes
 Integration to financial system
 Partially “self-implemented”
Results
 Pilot implementation completed
 Broader roll-out planned
 Expect $1M-2M savings through use of mobile

INFOR EAM References Transport Sector – Rail &
Transport

Infor EAM Asset Sustainability Edition
EAM EE + EAM ASE
Asset Sustainability Edition
ENERGY FUGITIVE
INTEGRATION EMISSIONS
PROGRAM MANAGEMENT
ALERT CO2
MANAGEMENT MANAGEMENT
PROCUREMENT
PLANNING
ENGINEERING
CONFIGURED
iPROCURE KPIs, Inbox,
Reports
Infor EAM
Phase II
ASE 8.3

The Case for Change: Summary
 Objective: “Go Green” Case for reducing emissions
 Reduce Greenhouse Gas emissions
 Reduce Operating expenses
SUN
 Current Situation
 CO2 contributes 63% of greenhouse gases CO2
 Greenhouse gases promote global warming IR is trapped by

gases in the air
 Energy generation is largest CO2 contributor Infrared
Radiation (IR) thus reducing
 Regulations are existing or imminent is given off by
Earth
cooling
…doing nothing it is not an option !

EARTH
 Theorem
 If you can reduce CO2 via reducing energy consumption, and
 If you can reduce energy consumption via asset management, then
 You can reduce CO2 via asset management, and
 You can reduce the energy management operating costs
“Being a good steward of the environment & in our communities, and being an efficient and
profitable business, are not mutually exclusive. In fact, they are one in the same.”
-- Lee Scott, CEO of Wal-Mart
“Green is Green” -- Jeff Immelt, CEO of GE

Features & Benefits Infor Enterprise Asset Management Asset
Sustainability Edition (EAM ASE) 1/2
What is EAM ASE? Its software – easy to implement, easy to use, and cost effective. The critical difference? Infor EAM
ASE gathers all of our client’s asset information, including production equipment, HVAC units, chillers, boilers, lighting –
anything that consumes energy - into one place and provides their staff with the critical knowledge of how and when to
maintain, replace or alter those assets based upon how much energy they consume, not simply what date it is on the
calendar.
What are the benefits? If we can reduce our client’s total energy spend while increasing the performance and uptime of
their assets – greater profit for them and a stronger commitment to environmental stewardship infrastructure required to
deliver the application.
What is GAS is Global Asset Sustainability— a “best practices” metric for monitoring and improving the operating
efficiency of assets (i.e., production equipment, HVAC units, chillers, boilers, lighting – anything that consumes energy).
GAS takes the most common sources of manufacturing productivity losses and places them into four categories:
Availability, Performance, Quality and Energy Efficiency. In doing so, it distills complex production data into simple,
understandable metrics that provide a gauge for measuring true asset efficiency. GAS also forms the foundation for tools
that help to improve productivity.
Summary :
• If you can reduce CO2 via reducing energy consumption,
and
• If you can reduce energy consumption via asset management,
then
• You can reduce CO2 via asset management.
Thus, sustaining assets sustains the environment. What if your company could reduce total energy spending by 6% to
11%, provide a demonstrable commitment to environmental sustainability while increasing bottom line profitability all at the
same time?

Features & Benefits Infor Enterprise Asset Management Asset
Sustainability Edition (EAM ASE) 2/2
Features Benefits
Enterprise Asset Management ensuring the capacity, availability, Optimize the return on assets of a company’s property, plant, and equipment.
quality, and asset life extension to support the operating and financial
objectives
Energy Integration Program: factoring asset operating performance Identify, optimize and automate proactive maintenance work comparing both the
(Energy consumption) into maintenance strategy and activities. PM asset performance and its energy usage across 100% of the enterprise.
intervals established based on optimizing energy consumption. Deliver all of this with an Industry-leading, marketplace-proven enterprise asset
management platform that is scalable for the future with a simplified
integration to our client’s existing IT systems
Event Management: alerting of existing asset condition or trend The system will create an event notifying users of existing asset condition or
outside of optimum operating parameters for assessment or trend outside of optimum operating parameters for assessment or remediation
remediation. Factors all dependent and independent variables into
User defined anomaly definition
CO2 Management: determines the direct and indirect CO2 Reduce overall energy consumption by 6% to 11% that in turn reduces C02
emissions attributable within the operating asset hierarchy level. CO2 emissions allowing our clients’ Company to promote and validate a “green”
emissions are based on the fuel mix of the energy provider or direct marketing initiative
fuel type usage. CO2 emissions are correlated to standard metrics to
facilitate mitigation planning, analysis and audit
Planning: assessing existing asset configuration (design basis) and Actively monitor measure and inform our clients of changing energy usage by
performance (energy consumption) for optimization. GAS Index individual asset and benchmark it against viable options for repair and or
correlation to facilitate financial and operating decision process. replacement based upon the local utility tariffs and Costs
Preconfigured KPIs. Inbox, and Reports: Sustainability Reports (12), Provide our clients with actionable business intelligence that monitors, measures
GAS index KPIs, FCI KPIs, preconfigured inbox alerts for anomalies, and summarizes only the critical enterprise asset information they need along
procurement engineering equivalency evaluations, etc with extensive drill-down capabilities
Fugitive Emissions Management: refrigerant tracking and Store and track fugitive emissions making it easy to identify and report therefore
management in accordance with EPA Guidelines; 15% leak rate reducing regulatory violations.
threshold for comfort cooling and 30% leak rate threshold for
refrigeration. Automatic follow up std. W.O generation. EPA reporting.
Infor EAM: Improve Facility Operations
Work Preventative Labor Service Material Performance Buildings & Asset

Requests Mobile
Management Maintenance Management Management Analytics Facilities Sustainability

 Optimize facility condition &  24% workforce productivity gain
performance
 Maximize warranty recovery  10% reduction in energy use
 Improve workforce productivity
 Gain operation-wide visibility  6-20 % energy savings estimated
 Achieve economies of scale
 Reduce energy costs and emissions  Inventory and purchasing savings
 Improve quality of service
 Improve customer experience

Bentley College
Quick Facts Challenge
 163 acres, 46 buildings, 1.6M sq. ft.  Labor intensive inspection process
 Strong quality of service emphasis on faculty and student body
 128 full-time staff
 Protracted repair-to-billing process
 140,000 dorm inspection points  Significant energy spend
 30,000 work orders annually
 Located in Waltham, MA Solution

 Infor EAM Enterprise Edition
 Infor EAM Advanced Mobile
“The Infor EAM support for Web services
enables the system to be configured to
 Infor EAM Asset Sustainability Edition
offer role-based functionality, so different
people in our organization — and even
students — can use the system through
intuitive, user-friendly interfaces."
Results
"We were able to receive Infor EAM  Streamlined inspection and maintenance process
functionality very quickly in a limited  Eliminate over 2,000 data entry hours per year
amount of time.”
 24% increase in trade productivity in 12-month period
Tom Kane  Expect 10% reduction in energy costs
Director, Facilities Management  IFMA Award, Sightlines Best Practice Award

Infor in the FM and Hospitality sector
 More than 150 clients in the Facilities Management,

 1,400 hospitals and health centers
 20 M sq. m² managed through Datastream 7i
 Flexible solutions allying:
 Integration with Finance
 Integration with Space Management and ESRI
 Mobility

Mohawk Fine Papers
 Premium paper manufacturer  Increased competition from offshore manufacturing
 Limited visibility into factory floor performance and energy use
 Environmentally friendly brand
 Understanding and reducing $8-10M energy spend annually
 800 employees, $300M revenue, 3 sites  Low adoption rate of existing maintenance system
 Opportunity to improve decision making and productivity
 Leader in stewardship of natural resources
 A top consumer of renewable energy Solution

 Infor EAM Enterprise Edition
 Work management, preventative maintenance
“The goal we set for ourselves for the  Asset performance reporting and KPI’s
enterprise asset management system was a
reduction in the total amount of energy  Integration to ERP
consumption of 5–10 percent.”  Infor EAM Asset Sustainability Edition (planned)
“I haven’t seen a product in years that is as Results (Planned)
effective and user-friendly as the Infor EAM
product”  Expect 10% reduction in energy costs
 Standardized maintenance practices
Paul Stamas, VP of Information Technology,
 Increased use and productivity due to ease of use
Mohawk Fine Papers
 Better decision making through improved visibility

Infor EAM: Manage and Control Energy
Work Preventative Labor Material Performance Buildings & Fleet & Asset
Management Maintenance Management Management Analytics Facilities Transportation Sustainability

 Reduce W.A.G.E.S. costs  6-20 % energy savings estimated
 Reduce W.A.G.E.S.-related emissions
 Link W.A.G.E.S. usage and emissions  $300-400K savings annually
to assets
 Comply with GRI standards  $1M annual savings
 Grow revenues in new markets
 Strengthen brand loyalty  Achieve compliance
 Optimize capital investments  e.g. GRI, FDA

Conclusion
 EAM is a must-have when assets are identified as critical for the

organisations,
 Infor EAM covers a large spectrum of vertical markets and industries
 EAM is often a differentiator in regard to ERP , CRM or SCM
challenges and bring a real added value to business process
 Flexibility of the solution: easy to configure
 Pricing highly scalable to the size of the Project
 License per concurrent user
 License per named user
 Mobile (per device)
 Business Edition, entreprise Edition and Green (Asset Sustainability
Edition)
 Technical support

Maintenance Management Systems
For Today And Tomorrow
Cédric Beltrame, PSO, Datastream Arabia

Tahar Klabi, EAM Consultant
www.datastreamarabia.com
With the courtesy of

“INFOR EAM Centre of Excellence”
Jean Benoit Nonque, Bas Beemsterboer
www.infor.com

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Maintenance Management Systems

For Today And Tomorrow

Cédric Beltrame, PSO, Datastream Arabia

With the courtesy of

Thursday Dec,18th. 8h30-12h30

Copyright © 2008 Infor. All rights reserved. www.infor.com.

2 Copyright © 2008 Infor. All rights reserved. www.infor.com.

 Infor EAM manages…

 The longest machine in the world:

 The largest private rail vehicles fleet in

 The biggest Hospital in Europe 10,000

 The biggest African company with

 The largest desalinated water

Copyright © 2008 Infor. All rights reserved. www.infor.com.

 Improve asset performance to

5 Copyright © 2008 Infor. All rights reserved. www.infor.com.

Thanks to the technology available to you

6 Copyright © 2008 Infor. All rights reserved. www.infor.com.

Asset Performance Management can change past

7 Copyright © 2008 Infor. All rights reserved. www.infor.com.

8 Copyright © 2008 Infor. All rights reserved. www.infor.com.

Enterprise Asset Management

Copyright © 2008 Infor. All rights reserved. www.infor.com.

10 Copyright © 2008 Infor. All rights reserved. www.infor.com.

The market for software and services in EAM/CMMS will top

11 Copyright © 2008 Infor. All rights reserved. www.infor.com.

12 Copyright © 2008 Infor. All rights reserved. www.infor.com.

 Advanced asset and operations

13 Copyright © 2008 Infor. All rights reserved. www.infor.com.

Single Plant Multi-Site Enterprise

Infor EAM Infor EAM Infor EAM

<$20M $20M > $250M $250M>

14 Copyright © 2008 Infor. All rights reserved. www.infor.com.

Assets & Infrastructure

Preventive Sales & Work Labor and

MRO supply Mobile PDA

 Separate functional departments

 Inbox and KPIs  Asset operations management

18 Copyright © 2008 Infor. All rights reserved. www.infor.com.

 Messenger – one way tool

 Limited license that allows

 External apps can

 Upload utility speeds

 Communication between the server and

28 Copyright © 2008 Infor. All rights reserved. www.infor.com.

Approve EAM EAM Requisition

Receipts Receiving Report Receipts

Suppliers Supplier Master Suppliers

30 Copyright © 2008 Infor. All rights reserved. www.infor.com.

 Companies looking for a quick and Easy EAM Solution

31 Copyright © 2008 Infor. All rights reserved. www.infor.com.

32 Copyright © 2008 Infor. All rights reserved. www.infor.com.

Preventative Labor Material Performance Mobile Condition Asset

Benefits Typical Results

33 Copyright © 2008 Infor. All rights reserved. www.infor.com.

34 Copyright © 2008 Infor. All rights reserved. www.infor.com.

 Companies who wants to implement their owns rules and best

35 Copyright © 2008 Infor. All rights reserved. www.infor.com.

Preventative Labor Material Performance Mobile Asset

Benefits Typical Results

36 Copyright © 2008 Infor. All rights reserved. www.infor.com.

37 Copyright © 2008 Infor. All rights reserved. www.infor.com.

Work Preventative Labor Material Performance Fleet & Condition Asset

Benefits Typical Results