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Objectives
Explain what is meant by job analysis and job design. Understand the uses of job analysis. Describe the content of a job description and a job specification. Discuss the collection of job analysis data. Explain the major methods of job analysis. Discuss competency profiling. Understand the major approaches to job design. Discuss quality of work life, employee participation and industrial democracy.
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JOB ANALYSIS OBJECTIVE The purpose of the job analysis is to collect information for: job description selection job specification job design HR planning recruitment
TYPE OF INFORMATION TO BE COLLECTED What is performed? Where is it performed? How is it performed? Why is it performed? When is it performed? Sources of data Job incumbent Supervisor Job analyst Experts Methods of data collection Observation Diaries/log Interviews Questionnaire Critical incident report
Job Descriptions
Identify job content, requirements and context Provide a written summary of the duties and responsibilities of the job Help managers and employees understand what the job is and how it is to be performed.
Accountability
(Impact of job in terms of sales, assets or payroll)
Job summary
(objective of the position)
Authority
(Decision making authority)
Relationships
(relationship with other positions)
Special circumstances
(Special/hazardous about job)
Performance standards
(required standard performance)
Know-how
(knowledge, skills, experience)
Problem solving
(environment:dynamic, creative or unstable)
Trade union/association
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Job Specification
A written statement of the qualifications, skills, experience, ability and know-how a person needs to perform a given job successfully
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Competency Characteristics
Motives what drives, directs and selects behaviour towards certain actions or goals and away from others. Traits physical characteristics and consistent responses to situations or information. Self-concept a persons attitudes, values or self-image. Knowledge information a person has in specific content areas. Skill the ability to perform a certain physical or mental task.
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Job Design
Specification of the content of a job The material and equipment required to do the job The relation of the job to other jobs.
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A) Job Specialization
Using standardized work procedures Employees perform repetitive, precisely defined task Usually used by industrial engineers and analysts Adv:
Improve operating efficiencies through use of low-skill and low cost labour Minimum on-job-training Easy control of production quantities Fewer errors
Disadv:
Boredom and lack of challenge Employees are restricted by the speed of assembly line No end product Limited social interaction Employees have no decision making involvement
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Job Enlargement
Horizontal expansion of a job by adding similar level responsibilities By adding multiple skilling, task varieties or increasing work interests
Job Rotation
Increase task variety by moving employees from one task to another function/geography Typical in Japanese company Adv: higher satisfaction, develop general perspective, increase skills Disadv: increase training costs, lower productivity, disruption, lower specialty
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Job Enrichment
Vertical expansion of a job by adding planning and decision making responsibilities Employees may have greater achievement, recognition, responsibility and personal growth and motivation By combing tasks, establishing client relationships, expanding jobs vertically (increase employees autonomy and control ability), and opening feedback channels
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Quality Circles
Quality circles usually consist of small groups of five to ten workers who meet on a regular basis. Meetings generally involve the groups supervisor The objective is to identify problems as a group, process suggestions and examine alternatives for improving productivity, raising product and service quality, and increasing worker satisfaction.
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