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Management of all activities associated with traditional IT infrastructure components Objectives include
Optimization Security Collaboration Technology evolution
ITES
ITIMS
Introduction
Mid size organization with strength of 2400+ Leading provider of IT Infrastructure Management Services (ITIMS) Six Sigma and ITIL driven automation Service offerings include
Mobility Cloud solutions Infrastructure Management Collaboration Virtualization End User Services
The Journey
Transition 1 (1989-1998)
Transitioning to Internet Economy Network integrator Helping foreign network giants to foray into India after liberalization
Transition 2 (1998-2001)
From incubator to technology services Dot com boost
The People
Extraordinary. Everyday
Challenging environment Learning on a continuous basis
RESPECT
TEAMWORK
PEOPLE PHILOSOPHY
TRANSPARENCY
INTEGRITY
Innovation
Future ready Intrapreneural Innovation team Dedicated cross functional Innovation Team
Focus on innovation driven service delivery SmartCenter : Service automation platform SmartTransform : Co-creating IT transformation SmartNow : Maximizing value of existing investments
The Organization
Services Delivery
Functional Grouping with geographical divisions for Sales team across India & Middle East United Kingdom United States Dedicated HRs for all Business Units to facilitate better synergies and productive interaction Flexible employee to manager ratio 1:7 to 1:15 based on employee skill level and specialization
Founder, Chairman & Managing Director
Finance
Service Automation HR Innovation Information & Technology Marketing Sales
The Strategy
Single Sector Focus
Low cost leadership Differentiation
Focussed Differentiation
The Strategy
Fishing Targeting new clients
The Environment
Simple
+ Complex + Unstable High Uncertainty Complex + Stable
ELEMENTS Tough competition (Infosys, Wipro, HCL) Analyst reports and ratings (essential to develop the client base) Human resources Economic conditions Changes in technology sector Government sector (laws & regulations, taxes) International sector (regulations, exchange rate)
Environmental stability
Environmental complexity
Thank You!
Indian Institute of Management Bangalore Bannerghatta Road, Bangalore 560 076, INDIA
www.iimb.ernet.in
INNOVATION
Technology change:
A separate Future ready Intrapreneural Innovation teamOrganically structured Criteria for approving new products- presence of a zealous champion + Collaborative teams
ORGANIZATION CULTURE
Adaptability Culture and innovation Unit for being future ready Talent Transformation Cell (TTC) and Training Need Identification (TNI) to develop skills for rapid changing environment Fast Tracker Program to focus on grooming the top 20% performers into effective leaders Training program on soft skills and client service as well as full funding of industry certification such as six sigma, ITIL, MCSE, CCNA and Project Management Professional
ORGANIZATION GOALS
Customer Satisfaction Highest standard of governance and business ethics Solutions and services of highest quality Provide superior value to customer through innovation
MISSION :
To provide high quality IT Infrastructure services and develop customer business through automation and Industrialised service delivery
ORGANIZATION CONFIGURATION
CXO & MD
Consultants, Network Engineers, Business Development Managers & Technical Support Engineers PROFESSIONAL BUREAUCRACY
ORGANIZATION STRUCTURE
Highly flat hierarchy Flexible manager to employee ratio ranging from 1:7 to 1:15 Ratio dependent on specialization and skillset of employees Optimal talent acquisition processes and effective utilization of employees resulting in minimal bench strength
GLOBAL ORGANIZATION DESIGN Domestic structure and international division Offices in several international locations such as North America, Europe and Middle East Collaboration through unified communications Entered into Strategic Alliance with Serco Solutions , UK in 2005 for providing remote IT Infrastructure Management Services Alliances and partnerships with global customers like Microsoft , Cisco , Citrix
ORGANIZATION VALUES
Microland Trailblazer Award as the highest form of employee recognition Spot Recognition Award to motivate employee on day-to day basis