Project Quality Management

Robert Johnson, CQM Aug 23, 2000

Overview
General Comparison PMBOK/CQM BOK Quality Management in PMBOK
Quality Planning Quality Assurance Quality Control Added Ideas, Examples and Tools

General Comparison
Quality Initiatives Seem to Come and Go Projects Fail to Meet Requirements ISO 10006 - Quality in Project Management Customer/Stakeholder Satisfaction Quality has to be Build into Product/Process Develop a Measure/Metric for Results Management Support of Quality

PMBOK

Project integration management Project scope management Project time management Project cost management

Project quality management

Project human resource management Project communications management Project risk management Project procurement management

ASQ CQM BOK

Certification Overview Quality Standards Organizational Functions Strategic Quality Planning Customer Satisfaction

Project Management
Continuous Improvement Human Resources Management Training and Education

Project Quality Management

Quality Planning Inputs
Quality Policy Scope Statement Product Description Standards and Regulations Other Process Inputs Design Documents/Flowcharts/Control Charts Strategic Plan

Project Quality Management

Quality Planning Tools and Techiques
Cost/Benefit Benchmarking/Best Practices Flowcharting Cause and Effect Diagram Design of Experiments (DOE) FMEA (Failure Mode and Effect Analysis) SIPOC (Supplier, Input, Process, Output, Customer)

Project Quality Management

Quality Planning Ouputs
Quality Management Plan Operational Definitions Measures/Metrics Checklist Input to Other Processes

Project Quality Management

Quality Assurance Inputs
Quality Management Plan Operational Definitions Results of Quality Control Measures

Quality Assurance Tools and Techniques

Quality Tools/Audits

Quality Assurance Ouput

Quality Improvement

Project Quality Management

Quality Control Inputs
Work Results Quality Management Plan Operational Definitions Checklists

Project Quality Management

Quality Control Tools and Techiques
Inspection Control Charts/Pareto Charts Statistical Sampling Flowcharting Trend Analysis Histograms/Scatter Diagrams/Frequency Plots Cause/Effect Diagram/5 Whys

Project Quality Management

Quality Control Outputs
Quality Improvement Acceptance Decisions Rework Completed Checklists Process/Project Adjustments Customer/Stakeholder Satisfaction