ALL ABOUT INFORMATION SYSTEM IN GENPACT

SUBMITTED BY: SWATI MATHUR GARIMA KESWANI ABHISHEK TEWATIA KRISHAN

INFORMATION SYSTEM
Integrated set of components for collecting, storing, and processing data delivering information, knowledge, and digital products Managing company operations interaction with customers and suppliers compete in the marketplace

Process financial accounts

Reach potential customers

Manage their human resources

illustrations

COMPONENTS OF IS

BROAD CLASSIFICATION

ALL THAT RELATES TO GENPACT

Knowledge Management System

Expert System

Decision support system

MANAGEMENT SUPPORT SYSTEM

APPLYING IT IN GENPACT

HOW TO TRACK THE LIKES

With some recent updates + a list of followers who recently liked your page Few of the elements present in the Admin Panel of the page. Locating that list of followers becomes easy.

Log in to the Facebook account associated with your page. Select the page whose likes you want to view. The pages are listed in the Pages and Ads section at the left of your Facebook home page. Locate the "New Likes" box in the Admin Panel.
4Click the "See All" link of the New Likes box if you want to view all the users who have recently liked your page. A pop-up screen shows the people who recently liked your business page in reverse chronological order

KMS
A means to assemble and act on the knowledge accumulated throughout an organization, like texts and images contained in patents, design methods, best practices, competitor intelligence, and similar sources. Includes, placing the organizations documents and communications in an indexed and cross-referenced form. Direct users to members of the organization with special expertise.

KMS in genpact
Genpact adopted RightAnswers' Unified Knowledge Platform as the robust solution to support its clients outsourced IT infrastructures. cloud-based solution BENEFITS Broad range of knowledge bases Content easily accessed by an array of service and self-help operations Improving the success rates of other business initiatives like software upgrades Providing easy access to answers to questions that arise from these changes.

EXPERT SYSTEM (ARTIFICIAL Intelligence)

Designed to solve complex problems by reasoning about knowledge, like an expert, and not by following the procedure of a developer as is the case in conventional programming. Diagnose human illnesses Financial forecasts Schedule routes for delivery vehicles. Some expert systems are designed to take the place of human experts, while others are designed to aid them

SMART DECISIONS: THE NEXT STEP

DECISION SUPPORT SYSTEM

Analyzes massive collections of data, also known as business intelligence applications. The two principal varieties of decision support systems are model-driven and data-driven. To manipulate data variables or the relationships between variables and then observes the resulting changes in the outcomes . What-if analysis allows decision makers to predict what would happen if different scenarios were to occur.

ALL THE IS APPLIED IN HIRING

THE CHANGING TREND

Genpact is evolving with the changing trends & technology. From a much in use I-REC, i.e. Indian Recruitment application, Genpact is evolving a step above in the ladder by adopting the TALEO way. So, the future DECISION SYSTEM + KNOWLEDGE MANAGEMENT SYSTEM is going to be combined in one single solution for GENPACT.

THE TALEO WAY!!

http://www.youtube.com/watch?v=jvJDcFS AIyg

REFERENCES
http://www.learnartificialneuralnetworks.com/ai.html http://todaymade.com/blog/facebook-course/using-facebooksinsights/ http://en.wikipedia.org/wiki/Information_systems http://callcenterinfo.tmcnet.com/Analysis/articles/287767-genpactadopts-rightanswers-unified-knowledge-platform.htm