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Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Organizational Behaviour
. . . a field of study that investigates how individuals, groups and structure affect and are affected by behaviour within organizations, for the purpose of applying such knowledge toward improving an organizations effectiveness.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Group Level
Working with others Workforce diversity
Workplace
Individual Level
Job satisfaction Empowerment Behaving ethically
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Competition From the Global Environment Managing and Working in a Global Village
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Productivity
Productivity
A performance measure including effectiveness and efficiency
Effectiveness
Achievement of goals
Efficiency
The ratio of effective work output to the input required to produce the work
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Effective Employees
Absenteeism
Failure to report to work
Turnover
Voluntary and involuntary permanent withdrawal from the organization
Toronto
Hamilton, ON Aurora, ON Markham, ON Montreal Calgary Montreal Toronto Montreal
Financial services
Air transportation T elecommunications Financial services T ransportation
9
n/a 7 4 n/a n/a
n/a
n/a 4 8 2 n/a
Sour ce: Adapted from R. Bloom, RBC Reclaims Top Spot in Survey, The Globe and Mail , January 20, 2003, pp. B1, B5.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
OB applies equally well to all situations in which you interact with others: on the basketball court, at the grocery store, in school, or in church.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Contribution
Learning Motivation Perception Training Leadership effectiveness Job satisfaction Individual decision making Performance appraisal Attitude measurement Employee selection Work design Work stress Group dynamics Work teams Communication Power Conflict Intergroup behaviour Formal organization theory Organizational technology Organizational change Organizational culture Behavioural change Attitude change Communication Group processes Group decision making Comparative values Comparative attitudes Cross-cultural analysis
Unit of analysis
Output
Psychology
Individual
Sociology
Group
Social psychology
Organization system
Anthropology Organizational culture Organizational environment Political science Conflict Intraorganizational politics Power
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
The Rigour of OB
OB looks at consistencies
What is common about behaviour, and helps predictability?
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
The Group
The Individual
Motivating self and others Emotions Values and attitudes Perception Personality
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
OB at Work
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
For Review
1. Define organizational behaviour. 2. What is an organization? Is the family unit an organization? Explain. 3. Behaviour is generally predictable, so there is no need to formally study OB. Do you agree or disagree with this statement? Why? 4. What are some of the challenges and opportunities that managers face as we move into the 21st century? 5. What are the three levels of analysis in our OB model? Are they related? If so, how? 6. Why is job satisfaction an important consideration for OB? 7. What are effectiveness and efficiency, and how are they related to organizational behaviour? 8. What does it mean to say OB takes a contingency approach in its analysis of behaviour?
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Internal Focus
External Focus
Control
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Flexibility-Control Dimension
Flexible and dynamic, allowing more teamwork and participation; seeking new opportunities for products and services or Controlling or stable, maintaining the status quo and exhibiting less change
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Mentor Innovator
Facilitator Monitor
Broker Producer
1. Building and maintaining a power base 2. Negotiating agreement and commitment 3. Negotiating and selling ideas
Internal
1. Receiving and organizing information 2. Evaluating routine information 3. Responding to routine information
External
1. Personal productivity and motivation 2. Motivating others 3. Time and stress management
Coordinator Director
Control
Source: R.E. Quinn. Beyond Rational Management. San Francisco: Jossey-Bass Inc., 1988, p. 48.
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Supplemental Material
Slides for activities I do in my own classroom
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Exercise
In groups of 6
Introduce yourselves Pick an interviewer Decide on questions or topics you want interviewer to ask me
The interview
Introduce interviewer to me and the class Ask one question from your list (we will go around the groups with one question at a time)
Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.