A PROJECT STUDY IN

SERVICE QUALITY OF JEMI CLUSTER IT COMPANY

No.31 Ground floor ,Vembuli Amman Koil Street, Chennai-600 114,Tamil Nadu,India

COMPANY PROFILE
JEMI CLUSTER is an IT Company which was started

in the year 2000. It is an IT company which focuses in Innovation of technology. It is a leading technology driven organization with fast growth over a decade. It is backed by a strong R&D to keep pace with the fast growing and latest technologies in the areas of Information Technology & Embedded Systems.

MISSION
To emerge and propel as an international identity on

the basis of our renowned solutions, while we continue to grow.

To deliver excellence by : Implementing Innovative Ideas. Delivering Cost Effective Solutions . Being a trustworthy and fair business partner . Maintaining Quality Standards .

 SERVICE
A Service is an activity or benefit that one party can

offer to another that is essentially intangible and does not result in the ownership of any thing .

-Kotler and Armstrong

SERVICES PROVIDED
Web Services :

Website Design Website Redesign Website Maintenance Website Hosting Website Development Content Management System

Design Services Logo Design Stationary Design Brochure Design

Professional Service:

Core Consultant Services. Software Development. Project Management. Man Power Recruitment. ERP, CRM Software. HRM Practice. ISO Promoters. Business Outsourcing.

Our Services :
Bulk SMS Software Bulk Email Software Training And Placement Services Offshore Outsourcing E-Commerce Development Domain Name Registration

OBJECTIVES
PRIMARY OBJECTIVES:
To analyze and study about the service quality provided by

Jemi Cluster.

SECONDARY OBJECTIVES : To study about the service that is provided by the company to their external customers. To evaluate the factors that affect the external quality of services. To provide suggestions for improving the service quality of Jemi Cluster.

RESEARCH METHODOLOGY
QUESTIONNAIRE
A structured questionnaire will be prepared to get the

relevant information from the clients.

 SAMPLE:
The term sample refers to that group of population

specifically selected for project study.

Samples will be collected from clients of JEMI

CLUSTER IT Company.

 SAMPLE SIZE
A sample size of about 100 samples will be collected.

ANALYSIS AND INTERPRETATIONS

This is an attempt to classify , tabulate and interprets the data

collected .

THANK YOU