Chap4 Petronas13!14!15 Trouble Shooting Eng Rev1.0

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Troubleshooting
NT300V3A/4A/5A ( Petronas-13/14/15 )
IT solutions Division N/P lab
2011. 05. 21
Computer Systems Division
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1. General Spec
(1) Tools used for repairing the product
System Diagnostics Disk MS-DOS Booting Disk System Diagnostics Card Screwdrivers (+,) Tweezers Multi-meter Oscilloscope Logic Analyzer
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(2) Replaceable unit (FRU: Field Replaceable Unit) DDR3 RAM Module
2.5 SATA HDD ODD Super multi Dual layer drive or DVD Combo Drive or Etc. Wireless LAN Module System Fan Touch Pad LCD Panel Camera Module Main Board Harness Cable
Harness Cable- Power USB Cable, 3-in-1 Cable, HDD Cable, Function board FFC, ODD FFC, Touchpad FFC, LCD+Camera Cable, Wireless LAN Antenna 2
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2. Main Debugging Flowchart
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Debugging Flow of our company computer product does same as between pr oduct universally. Refer to attachment Debugging Flowchart more content
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3. H/W & OS trouble shooting (1)

Problems related with LCD
#1. The screen is dark or the colors of the screen are distorted.
Check the connection status - LCD Module LCD Cable
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- LCD Cable and Main board LCD Connector
Connect Cable and Connector perfectly Replace the LCD cable Defectiveness confirmation
Check if there is a part of the LCD that is bent or broken due to impact
3
Replace the LCD
LCD Surface Check
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#2. No picture appears on the screen.
Check the connection status - LCD Module LCD Cable - LCD Cable and Main board LCD Connector
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1
Connect Cable and Connector perfectly LCD cable replace Check if the System LED of the main board is blinking
2 3 4
Check if the memory module is out of order.
Re-fixation or Replacement other Memory Card Check operating or not
Check if the Power button can be normally pressed.
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#3. The LCD blinks while the system is in operation.
Check if there is a magnetic body near the touch pad button or the system or check if there is an exterior defect to the LCD
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Replace the LCD cable
Defectiveness confirmation
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Main System Related Troubles
#1. The system is not turned on.
Check the adapter LED. Check if the AC adapter LED is lit and if the adapter is properly connected to the system.
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Inner Cell Battery type If the AC adapter is not connected, check the charge status of the battery. Even if the battery is charged, if the remaining battery charge is too low, the system may not be turned on. Cant check external meter
3 4
Check if there are any alien substances in the Power switch. if have, change the LED.
Replace Main Board
Check operating or not.
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#2. the system does not boot or immediately turns off after being turned on.
Since this may be a short circuit in the
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Disconnect the power immediately, disassemble the system and check if there are any conducting alien objects such as a screw inside.
system,
Check the connection status between the CPU CPU and the RHE.
*Check if it is out of order.
3 4 5
Replace the memory module. RTC Reset.
*Check if it is out of order. *Check if it is out of order.
Replace Main Board.
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#3. There is no sound from the speaker. (Insert the figure of the audio jacks so that the reader can check via the figure.) Check if the sound is muted after booting up Windows. Fn + F6 (Mute cancellation) Control panel confirmation.
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Speaker Setting.
Check the connection status of the speaker cable and check if the speaker is out of order. order. Check if there is a magnetic object near the speaker.
4 5
Replace Main Board.
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#4. I cannot hear sound through the headphones.

1
Check if the sound is muted after booting up Windows. Fn + F6 (Mute cancellation) Control panel confirmation
Speaker Setting. Turn the volume up.
Fn key volume adjustment. Check the Headphone jack.
4
5
Replace Main Board. *Check if it is out of order.
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#5. external/Internal microphone does not work normally.
Check the audio driver settings and change them if necessary.
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Check the connection status of the MIC connector and check if the speaker is out of order.
Check the Mic jack.
3
Replace Main Board. *Check if it is out of order.
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3. H/W & OS trouble shooting

#6. HDMI port does not work normally.
System manager confirmation . (Video / Sound / Controller confirmation)
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1
HDMI driver Re-install.
Check the Display Manager work normally.
Fn + F4
2
Display Manager program Re-install. Check the Control panel .
Check HDMI section enable. Replace Main Board. *Check if it is out of order.
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#7. The HDD is not recognized.
Check the connection status of the HDD connector. fixup HDD, check whether the system can be found. if not,change the
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connector on the motherboard and check

again.
If the 'Operating system not found'

message appears during the booting process even though the HDD is recognized by CMOS, CMOS, the operating system of the HDD may be corrupted or the HDD is out of order.
Format the HDD and reinstall the operating System.
Replace the HDD with a new one.
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#8. Touch Pad does not work normally.
Check the connection status of Touch Pad FFC. FFC.
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Check the connection status of Touch Pad cable. cable.
Check the connection status of Touch Pad I/F I/F B'D. Check the connection status of Touch Pad Module. Replace Touch-Pad Module.
4
5
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#9. Battery problems.
Check if the AC adapter
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Replace suitable Adapter (90W or 60W)
Confirms a battery defective yes or no.
*Battery Check reference.
2 3
Replace Main board *Check if it is out of order.
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#10. Camera does not work normally.
Check the driver status of Camera
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( Check the system manager )

*Device name depend on camera module
Check the connection status of camera cable between Camera module
2
Replace Camera module *Check if it is out of order.
3
Replace Main Board *Check if it is out of order.
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#11. WLAN does not work normally.
Check the damage status of WLAN Cable Replace WLAN Cable
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Check the driver status of WLAN Re-Install WLAN driver. *WLAN driver depend on WLAN module Check the damage status of WLAN Jack Replace WLAN module.
Replace Main Board.
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3. HW
Main System
#12. Bluetooth does not work normally
Check the connection status of bluetooth cable between Main board
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Checnk the cutting stats of Bluetooth cable
(easy to cutting because cable was slim) Change Bluetooth cable Check the connection status of bluetooth cable between Module
Dont find problem of cable. change Bluetooth module - 18 -
After change, check the normall work. *when change Bluetooth , refer H/W Upgrade information.

#13. ODD not recognized or does not work normally.
Check the connection status of ODD Module with main board connector.
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2 3
Replace ODD
Replace Main Board
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#14. The Fan does not work normally.
Check the system by using SAFC(Samsung Advanced Fan Control)program. Check the connection status of Heat sink *Tool Program referance
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2
Screw fixation 6EA
Check the connection status of FAN
4 4
Replace FAN Replace Main Board.
*Check if it is out of order. *Check if it is out of order.
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4. Hardware Upgrade(1-1)
Assembly order is reverse of disassembly
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: Screw
HDD Upgrade
1. Remove Door-HDD/MEMORY 2. Remove HDD from cable
3.Change new HDD after Remove HDD connector and Bracket-HDD
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HDD Upgrade
BA59-02759A BA59-02923A BA59-02625A BA59-02982A BA59-02786A BA59-02981A BA59-02980A
HM321HI WD3200BPVT-35ZEST0 HM500JI HTS547550A9E384 WD5000BEVT-35A0RT0 HTS547564A9E384 HTS547575A9E384
320GB(5.4KR SATA) 320GB(5.4KR SATA) 500GB(5.4KR SATA) 500GB(5.4KR SATA) 500GB(5.4KR SATA) 640GB (5.4KR SATA) 750GB(5.4KR SATA)
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Memory Upgrade
4.Close Memory door and hold the screw
How to disassemble memoey

->push the holdtab of memory socket Remove the memory 30angle
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MEMORY
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1105-002162 1105-002233 1105-002187 1105-002186 1105-002183 1105-002203 1105-002226 1105-002224 1105-002209 1105-002115
DDR3 2G SODIMM DDR3 4G SODIMM DDR3 1G SODIMM DDR3 2G SODIMM DDR3 2G SODIMM DDR3 4G 1333Mhz DDR3 1G SDRAM DDR3 2G SDRAM DDR3 4G SODIMM DDR3 4G SODIMM DDR3 2G SODIMM DDR3 4G SODIMM
EBJ21UE8BFU0-DJ-F EBJ41UF8BCS0-DJ-F AD73I1A0873EU AD73I1B1674EU NT2GC64B88B0NS-CG NT4GC64B8HB0NS-CG M471B2873GB0-CH9 M471B5773DH0-CH9 M471B5273DH0-CH9 M471B2873FHS-CH9 M471B5773CHS-CH9 M471B5273CH0-CH9
1105-002217
1105-002211
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5. Diagnostic Program (1)

WinDiag4
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1) WinDiag4 is a Diagnostic tool that tests overall computers H/Ws and functions for Windows 7. 2) Precondition : UAC(User Account Control) should be disabled. 3) Installation : When you double-click SvcDiag.bat file, this program will be installed in C:\WinDiag4. After installation, WinDiag4 will automatically start testing the system. 4) Uninstallation : After terminating the program, Just delete C:\WinDiag4 folder.
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: Group Info
It displays Group Item Name and Test Count. If there is any FAIL or FAULT in the Group Item, the color of title will be changed to Red.
: Test Item
It displays Test items included in this Group. If there is any FAIL or FAULT in this test item, the color of the test item will be changed to Red.
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Pyxis
1) Pyxis is a software that diagnose computers H/W components in DOS environment. 2) How to use Pyxis - First, make Dos bootable USB memory or CD. - Copy all released files to the Dos bootable device.
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- After you boot using the Dos bootable device, Select the menu that you want to execute.
If any error happen during the test, you can look at error log in this window.
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6. BIOS & MICOM Update

1) DOS mode updating Make a Dos booting disk -> Copy Packing file to Disk -> boot from DOS disk ->
BIOS update: C:\>phlash16 xxx.wph /c /bbl MICOM update : C:\>up111m XXXX.bin Packing fie : C:\>XXXX.exe /s /c
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(XXXX.exe is the packing file merging BIOS and MICOM -> ABXX.exe)
Inform to customer that it is not recommend to update BIOS and Micom in DOS mode. If not, it can cause fatal error.
2) update in the Windows Windows boot -> Run Samsung update plus -> check update profile -> Click BIOS update
3) Delete Password
Connect two nodes with tweezer for 20~30 seconds.
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7.How to RCT Reset

Bios Rom Reset
Disassemble the system.
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Find RST Reset node next to the Mainboard Memory slot.

Using the tool like as tweezer, connect two nodes for about 20~30sec. Then Bios rom will be reseted.
Connect two nodes with tweezer for 20~30 seconds.
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Confidential 8. H/W & OS trouble shooting (Appendix) (1) Check the battery use environment
1. Generally, the battery usage time in advertisements by notebook manufacturers refers to the maximum battery use time. Since the system specifications and the usage environment may differ, the user's battery usage time may differ from the advertisement even if there is no problem with the system. 2. Conditions for the company's maximum battery use time a. Minimum LCD brightness, base system, the wireless LAN R/F is turned off, BatteryManager-Maximum Battery Mode b. Measuring Tool: BatteryMark v.4.0.1 3. If a customer complains about the battery usage time, let them know that the battery usage time may differ depending on the model specifications and the usage environment and recommend the following usage environment for longer battery time. a. Use the company's power-saving program, BatteryManager, and set BatteryManager to Maximum Battery Mode. b. LCD brightness: Set to the minimum level as long as the user does not experience inconvenience. c. Disable unnecessary devices : Turn the wireless LAN R/F switch off and disable USB devices (DMB, fingerprint recognition and Bluetooth)
Refer to attachment The method of Battery check
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Confidential 8. H/W & OS trouble shooting (Appendix)

2-13 If FAN doesnt work well.
1. Check thermal Fan locked well 2. Check FAN cable plugged well 3. change FAN.
FAN operating spec
Normal mode (AC, Battery)
Silent mode (Etiquette mode)
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CPU Fan Control
- One can turn the fan on & off and check the fan's operational conditions without system disassembly
Pic (1) Fan off status - SAFC's default setting is "Fan off" or "Minimum Fan Speed". - Press "ON" in "ON/OFF Control" Fan is turned on to maximum fan speed. - Press "OFF" in "ON/OFF Control" Fan returns to default setting. > Fan Voltage Measurement - Read Fan RPM indicated in SAFC. > Fan Voltage Pass/Fail determination - If Fan RPM satisfies "rpm spec +/-10%", then Fan test is "PASS" .
Pic (2) Fan on status
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1 3
[FAN operate Voltage measure] -Read FAN rpm on SAFC [Pass Standard of FAN operate Voltage] -FAN operate rpm within +/-10%
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System Diagnosis (1) System Diagnostics Card The Diagnostics Card shows the system operations during the POST (Power On Self Test) in a 2 digit hexadecimal number by connecting the cable to the 10 pin connector below the PCMCIA slot after separating the Top part. The card is used to evaluate the reason for the malfunction without disassembling the system when the system malfunctions and to test if the system operates normally after replacing a defective FRU.(must use only for 80 port cable) (2) Debugging Code In general, if a defect of the circuit or part is detected during the system test, the system stops at a particular code. The error codes for each part of the system are listed in the following table.
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Chap4 Petronas13!14!15 Trouble Shooting Eng Rev1.0

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Computer Systems Division

2. Main Debugging Flowchart

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3. H/W & OS trouble shooting (1)

- LCD Cable and Main board LCD Connector

LCD Surface Check

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3. H/W & OS trouble shooting (2)

Check if the memory module is out of order.

Re-fixation or Replacement other Memory Card Check operating or not

Check if the Power button can be normally pressed.

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3. H/W & OS trouble shooting (3)

Replace the LCD cable

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3. H/W & OS trouble shooting (4)

Replace Main Board

Check operating or not.

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3. H/W & OS trouble shooting (5)

*Check if it is out of order.

Replace the memory module. RTC Reset.

*Check if it is out of order. *Check if it is out of order.

Replace Main Board.

*Check if it is out of order.

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3. H/W & OS trouble shooting (6)

Replace Main Board.

*Check if it is out of order.

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3. H/W & OS trouble shooting (7)

#4. I cannot hear sound through the headphones.

Speaker Setting. Turn the volume up.

Fn key volume adjustment. Check the Headphone jack.

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3. H/W & OS trouble shooting (8)

Check the Mic jack.

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3. H/W & OS trouble shooting

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3. H/W & OS trouble shooting

connector on the motherboard and check

If the 'Operating system not found'

Format the HDD and reinstall the operating System.

Replace the HDD with a new one.

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3. H/W & OS trouble shooting (11)

Check the connection status of Touch Pad cable. cable.

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3. H/W & OS trouble shooting (12)

Replace suitable Adapter (90W or 60W)

Confirms a battery defective yes or no.

*Battery Check reference.

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3. H/W & OS trouble shooting (13)

( Check the system manager )

Check the connection status of camera cable between Camera module

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3. H/W & OS trouble shooting (14)

Replace Main Board.

*Check if it is out of order.

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Checnk the cutting stats of Bluetooth cable

Check if it is out of order. Check if it is out of order.

Check if it is out of order. Check if it is out of order.