Beruflich Dokumente
Kultur Dokumente
Were you ever treated rudely or disrespectfully? Were you up for a promotion / raise / job, and didnt get it when you thought you should have? Why was it unfair? How did you know? How did you react? Did you take action? Why or why not?
Lesson Objectives
why managing perceptions of justice is important to organizations Distinguish between three different elements of justice perceptions List factors that influence perceptions of justice
Justice Perceptions: employee judgments about whether their work situation is fair Justice Perceptions in organizations have been found to be related to:
Job
Satisfaction Organizational Commitment Job Performance Withdrawal Behaviors Counterproductive behaviors Self-perceptions
Distributive Justice: perceptions of the fairness of a particular outcome Procedural Justice: perceptions of whether the process used to make the decision was fair Interactional Justice: perceptions of whether organizational agents implement procedures fairly, by treating people respectfully and explaining decisions adequately
Distributive Justice
Employees compute a ratio of how much they contribute to the organization and how much they get back from the company Employees choose a coworker and computes their ratio Employees then compare ratios, and react on the basis of this comparison. Unbalanced ratios create equity distress, which lead to a variety of responses including changes in work effort or quality
Procedural Justice
What are some things that lead to a procedure being seen as fair?
Voice
Reactions to Org.
Outcome Favorability
Interactional Justice
Interpersonal component treating people with dignity and respect; refraining from improper remarks or comments Informational component providing adequate explanations for decisions
Two plants in the same company announced 15% pay cuts for their workers One plant given extensive explanations & remorse was shown in the announcement Second plant given a short explanation, but without remorse or apology Measured missing inventory theft Theft increased in both plants, but more so in the second plant (inadequate explanation)
distributive justice Improve procedural justice Treat employees with sincerity and respect
Summary
Employee perceptions of justice can impact important organizational outcomes, as well as employee feelings and attitudes Types of justice include Distributive, Procedural, and Interactional Justice perceptions can be altered by actually changing the justice of a situation, or by providing adequate explanations for organizational events