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Meaning of Work The Concept of Organizing and Analyzing Work Different Approaches to Organizing And Analyzing Work Work Improvement And Measurement Time And Motion Study Ergonomics Workspace and Architectural Ergonomics Impact of IT on Organizing Work
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Meaning Of Work
Meaning of Work
Organising And Analysing Work
Work is any productive activity undertaken to produce a given product or a service It may be defined as the effort or activity of an individual that is undertaken for the purpose of providing goods or services of value to others and that is considered by the individual to be work (Hall 1994).
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Meaning of Work
Organising And Analysing Work
The meaning of work differs from person to person and culture to culture There are as many as six patterns people follow in the defining work
People define work as an activity in which value comes from performance and for which a person is accountable It is generally self-directed and lacking negative effect
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Meaning of Work
People define work as an activity that provides a person with positive personal affect and identity Work contribute to society and is pleasant People define work as an activity from which profit accrues to others by its performance and that may be done in various settings other than a working place Work is usually physically strenuous and somewhat compulsive
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Meaning of Work
People define work as primarily a physical activity a person must do that is directed by others and generally performed in a working place. Work is usually devoid of positive affect and is unpleasantly connected to performance People define work as a physically and mentally tiring activity It is generally unpleasant and devoid of positive affect People define work as an activity constrained to specific time periods that does not bring positive affect through its performance
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Meaning of Work
Organising And Analysing Work
All these six patterns were studied from six different countries like Belgium, Federal Republic of Germany, Israel, Japan, The Netherland and United states Small percentage of workers in all six countries use either Pattern E or Pattern F to define work Netherland : work is defined most positively and with the most balanced personal and collective reasons for doing it Germany & Japan : work is defined least positively and with the most collective reason for doing it Belgium, Israel & United States: represent a middle position
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the amount of time spent on personal activities the employment rate of women with children between 6 and 14 years of age the number of employees working over 50 hours a week
The Netherlands
Organising And Analysing Work
Average income per capita: 40,973 d ollars a year, located in western Europe, bordering the North Sea, with its capital Amsterd am and a population of 16 million people.
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Switzerland
Organising And Analysing Work
Average income per capita: 41,950 do llars a year, a federal republic located i n Central Europe, with its capital Bern and a population of 7.7 million.
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Hong Kong
Organising And Analysing Work
Average income per capita: 45,944 doll ars a year, is one of the administrative regions of China, lo cated in East Asia with a population of 7 million people.
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United States
Organising And Analysing Work
Average income per capita: 46,860 d ollars a year, a federal republic comprisi ng fifty states and is located in North America, its capital is Washington DC and has a population of 313 million.
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Brunei
Organising And Analysing Work
Average income per capita: 48,333 dollar s a year, is located on the northern coast of the island of Borneo in Southeast Asia, its capital is Bandar Seri Pkawan, and has a population of 388 thousand people.
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Norway
Average income per capita: 51,959 do llars a year, located in northern Europe and occupies the western part of the Scandinavian Peninsula, its capital is Oslo and has a population of 4.9 million people.
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Singapore
Organising And Analysing Work
Average income per capita: 56,694 do llars a year, is located on an island in South East Asia, Singapore a s its capital, the population is 4.9 million people.
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Luxembourg
Organising And Analysing Work
Average income per capita: 81,466 doll ars a year, is located in Western Europe between Germany, France, Belgium,w ith a population of 502 thousand people.
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Qatar
Organising And Analysing Work
Average income per capita: 88,222 doll ars a year, its located east of the Arabian Peninsula in Southwest Asia, bordering the Persian Gulf, its capital is Doha, and has a population of 1.8 million people.
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The ancient approach The approach during the industrial revolution period The scientific management approach Fordism The human relation approach The socio technical systems approach Modern
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Fordism
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Modern
Human Relation Motivation Behavior Contingent(Depending) variables
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Study of work, simplification and standardization of methods, equipment and working condition Work improvement not only improves work efficiency, but also improves human comfort and satisfaction This is also known as human engineering or ERGONOMICS
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Effective use of manpower Effective use of methods, machines and equipment Effective layout of plant Elimination of unnecessary human motion Simplification and standardization of operations Measurement of time required to perform an operation and establishment of standard level of performance for each worker
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Principles of minimum movement Principles of simultaneous and symmetrical movement Principles of rhythmic movement
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The need for time study arises whenever a better method of doing a work is introduced in a plant. Time study endeavors to
Determine a standard days work by finding the amount of time needed by workers to perform the various operations
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Studying the operator doing the job. For the validity of the time study results, it is necessary that the analyst should take readings not once but a number of times. The number of times for which time study should be repeated, (ie. Number of cycles) will depend upon the level of confidence needed
Recording time with the help of stop watch on the time study board of the required number of work cycles After the time values for each element for a sufficient number of cycles have been recorded, the mode value is selected. The mode value represents the most frequently appearing time value for an element of the job. Mode values of different elements will be added to get the normal time for doing a job. Normal time is the time required by an average worker working under normal conditions to perform a job Adding allowance to normal time to get the standard time. Relaxation allowances include personal allowance, fatigue allowance, delay allowance etc.
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Purpose
Scope
Concerned with the determination of time taken by the workers in performing each operation on the job Covers both workers and machines Conducted with the help of a stop watch
Procedure
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Ergonomics
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Detection of certain forms of very low energy levels Sensitivity to an extremely wide variety of stimuli Perceiving patterns and making generalizations about them Detecting signals in high noise levels
Ability to store large amounts of 5 information for long periods and recalling relevant facts of appropriate moments
ability to exercise judgment where events cannot be completely defined 6
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Ability to profit from experience and 10 later course of action Ability to perform fine manipulation, especially where misalignment appears unexpectedly Ability to continue to perform even when over loaded Ability to reason inductively 11
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Machine control should be installed in the working area so that it is within the reach of the machine operator
There should be mechanization of materials handling on and between processing points, particularly for heavy and bulky items The machine operator should be permitted to sit while on the job unless the nature of job requires him to stand. He should be given rest if stand for long hours Good working conditions should be provided to the operators so as to maintain their physical and mental health
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Guidelines For The Design Of Workspaces Digital Human Simulation and Ergonomics
Organising And Analysing Work
Demarcate the exact reach envelope (boundary of the workspace) of human limbs while taking into consideration the ranges of motion Visualize the exact workspace of human limbs Define and plan trajectories in the workspace
Design ergonomic workplaces subject to specified cost functions Facilitate the design of layouts and packaging
Verify measured data and validate human models Predict realistic postures Optimize designs based on specified cost functions. Cost functions representing dexterity, reach ability, energy, force and others have been developed and integrated with optimization code to address ergonomics design problems
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Satellite Location is an attempt to reduce the office space. Satellite locations are networked together to form a cohesive structure. Expensive large corporate centers have been reduced in size and only a token image presence is kept in prestige locations
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Telecentres and Telecottages: Telecentres are specific regional centres that support many organisations employees providing all the electronic communications infrastructure needed for effective working. Telecottages are a variation on these theme to support workers in rural or thinly populated locations
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Job Designs
Impact
Job enlargement
Medium
Job Engineering
Low Low
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Job Rotation
Medium
High
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Complexity
Job Designs
Job enrichment
Job enlargement
Many
Individual Work Outcomes High intrinsic work motivation High-quality work performance High satisfaction with the work Low absenteeism and turnover
Job Designs
Feedback
Job Designs
The objectives must be: Focused on a result, not an activity Consistent Specific Measurable Related to time attainable
MBO Strategy All individuals within an organization are assigned a special set of objectives that they try to reach during a normal operating period. These objectives are mutually set and agreed upon by individuals and their managers Performance reviews are conducted periodically to determine how close individuals are to attaining their objectives Rewards are given to individuals on the basis of how close they come to reaching their goals
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Job Designs
Define objectives at board level Analyse management tasks and devise formal job specification , allocate responsibilities and decisions to individual managers Set performance standards Agree and set specific objectives Align individual targets with corporate objectives Establish a management information system to monitor achievements against objectives
MBO : Key Advantages and Disadvantages Advantages MBO programs continually emphasis what should be done in an organization to achieve organizational goals MBO process secures employee commitment to attaining organizational goals
Disadvantages The development of objectives can be time consuming, leaving both managers and employees less time in which to do their actual work The elaborate written goals, careful communication of goals and detailed performance evaluation required in an MBO program increase the volume of paperwork in an organization
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Job Designs
Task Uncertainty
Low
Low
Workflow Uncertainty
High
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Job Designs
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Job Designs
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Job Designs
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