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SAP Content Server Detailed Overview

November 2005

<Your Name> Andreas Klapacz <YourEAE Title> Business Segment Management Open Text Corporation IXOS Software AG (an Open Text Corporation)
Copyright 1995-2003 Open Text Inc. All rights reserved.

Presentation Objectives

This presentation will


provide you with information about the strategic importance of an enterprise-wide document repository give you an overview about the Open Text product and solution offering for SAP

give you a better understanding of the SAP Content Server


inform you about the differences between SAP Content Server and Livelink ECM - Enterprise Archive

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 2

Agenda

Why ECM for SAP? Livelink ECM Suite for SAP Solutions Livelink ECM Enterprise Archive SAP Content Server Summary

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 3

Content Integration in SAP


No process efficiency (Call Center response times, etc.)
Dunning letter Delivery note

Vendor invoice

Processing takes to long and decisions are based on incomplete information

Business continuity at risk


Batch records Application document

Sales invoice

High administrative costs due to (manual) process of combining content coming from various sources
Copyright 1995-2005 Open Text Inc. All rights reserved.

Cost of (non-) compliance


Slide 4

Content Integration Complexity Increases

WCM
Intranet / Extranet Portals

Companies run multiple distinct applications Business processes span multiple systems
Groupware
Emails

CRM
Support Inc. Quotations Inquiries

Required information and documents are stored in separate systems Many different people from different departments and organizations involved

PLM
Product Spec. Drawings Documentation

DMS
Contracts Project Docs.

Distributed organizations

ERP
Invoices Delivery Notes Orders

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 5

Implications of missing ECM Capability

Process inefficiency
WCM
Intranet / Extranet Portals

Decisions based on incomplete information


Groupware
Emails

CRM
Support Inc. Quotations Inquiries

High administrative costs due to the need to manually integrate various information sources Costs and risks of (non-) compliance

PLM
Product Spec. Drawings Documentation

DMS
Contracts Project Docs.

ERP
Invoices Delivery Notes Orders

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 6

Getting Value out of Combining ECM with SAP solutions

CRM
Support Inc. Quotations Inquiries

Groupware
Emails

Livelink Collaboration
Product Docu.

Livelink SAP Invoices Collaboration


Documentation Emails Specifications

ERP
Invoices Delivery Notes Orders

Contracts

PLM
Specifications Drawings Documentation

Livelink PDM Other Solutions:


WCM, KM, RM, DAM, etc. Contracts Project Docs.

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 7

Getting Value out of Combining ECM with SAP solutions

CRM
Support Inc. Quotations Inquiries

Groupware
Emails

Livelink DocuLink
ERP
SAP Documents

Livelink Collaboration
Documentation Specifications

Invoices Delivery Notes Orders Emails

Document. Quotations

PLM
Specifications Drawings Documentation

Livelink PDM
Contracts Project Docs.

Other Solutions:
WCM, KM, RM, DAM, etc.

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 8

Livelink ECM Suite for SAP Solutions


1 2
SD DocFlow with Standard SAP SD DocFlow with DocuLink for SAP

SD DocFlow with DocuLink via GOS

SD DocFlow in MSFT Outlook

SD DocFlow in DocuLink web UI

SD DocFlow in Livelink Enterprise

SAP Invoices in Siebel CRM

5
FI Documents in SAP KM

SD DocFlow in SAP EP

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 9

The Power of Content Integration

Content
Document

Context
Business Info

Value

80% Unstructured

20% Structured

+
Contract Invoice Dunning Delivery note Contact data Pricing & conditions Billing information

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 10

Agenda

Why ECM for SAP? Livelink ECM Suite for SAP Solutions
- Component Overview - Business Scenarios

Livelink ECM Enterprise Archive SAP Content Server Summary

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 11

Livelink ECM - Suite for SAP Solutions Architecture

Livelink Viewers

@
Livelink DC for ES FormsManagment EnterpriseScan

ExchnageLink

Desktop Scan

DesktopLink

SAP KM RM

NotesLink

IXtractor

COLD

Livelink DocuLink for SAP Solutions

PLM

SD

Copyright 1995-2005 Open Text Inc. All rights reserved.

FI

...

Livelink ECM for SAP Solutions


SAP ArchiveLink

Livelink Enterprise Archive Server

Rendition Server High Security High Availability

Slide 12

Livelink ECM - Suite for SAP Solutions Architecture


DocuLink Provides a process centric view on documents SAP and non-SAP documents. SAP documents can origin different SAP transactions, modules or even systems FormsManagement Form overlay for compliant management of outgoing documents DesktopLink / ExchangeLink / NotesLink Integration of desktop documents and emails into SAP. Complete documentation of business process in SAP COLD Mass document import interface in SAP / LEA for e.g. external scan providers or legacy decommissioning IXtractor Offline access to SAP documents EnterpriseScan High volume document scan client for mass-document scanning at e.g. a central scan station ( mail room )
Copyright 1995-2005 Open Text Inc. All rights reserved.

Livelink Viewers

@
Livelink DC for ES FormsManagment EnterpriseScan

ExchnageLink

Desktop Scan

DesktopLink

SAP KM RM

NotesLink

IXtractor

COLD

Livelink DocuLink for SAP Solutions

PLM

SD

FI

SAP ArchiveLink

...

Livelink ECM for SAP Solutions

Livelink Enterprise Archive Server

Rendition Server High Security High Availability

Slide 13

Livelink ECM - Suite for SAP Solutions Architecture


DesktopScan Ad-hoc scanning of single documents like e.g. confidential document in a HR department SAP Knowledge Management Repository Manager Integrates SAP ArchiveLink documents in SAP KM Document Viewer Windows or java applet (no client installation required) viewer for business documents Rendition Server Enables a compliant storage of documents in a long-term document format like PDF or TIFF High Security / Availability High Security and High Availability support trough Hot and Remote Stand-By
Livelink DocuLink for SAP Solutions

Livelink Viewers

@
Livelink DC for ES FormsManagment EnterpriseScan

ExchnageLink

Desktop Scan

DesktopLink

SAP KM RM

NotesLink

IXtractor

COLD

PLM

SD

FI

SAP ArchiveLink

...

Livelink ECM for SAP Solutions

Livelink Enterprise Archive Server

Rendition Server High Security High Availability

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 14

Agenda

Why ECM for SAP? Livelink ECM Suite for SAP Solutions
- Component Overview - Business Scenarios

Livelink ECM Enterprise Archive SAP Content Server Summary

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 15

Business Solutions for SAP for SAP Solution Map for SAP R/3 ERP

SAP R/3 Enterprise Resource Planning


CRM

SCM SCM SCM

Finance Accts Payable Automatic Invoice Reader Vendor Invoice Management Process Monitoring Payment Audit Vendor Self Service Acc. Receivable Dispute Management

Operations Purchasing Purchase Requisition WF Process Controlling Order Mgmt Order Ledger Pricing Folder SD Document Flow Contract Mgmt

Human Resources Administration Compliant Archiving e-Employee Folder Paper Folders of Terminated Empl. Std. Processes Recruiting WF New & Leaving Employee WF Travel Request & Expenses Management

Lockbox Solution
e-Distribution of A/R Documents

Livelink ECM Enterprise Archive


Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 16

Business Solutions for SAP for SAP Example: SAP Accounts Payable

Improves operational efficiency & productivity of the accounting department


Improved Productivity Our experience to date has been a 30% increase in productivity in the A/P Department We've saved costs in many ways, and we haven't had to increase staff.
Barbara Mallett, Accounts Payable Manager Reebok USA

Saves costs in process maintenance


Reduces costs for invoice processing The almost five Euro savings per invoice multiplied by 40,000 invoices annually gave us a return on investment (ROI) of less than a year. Reduces risks and helps to stay
Elias Paraskewopoulos E-Plus project leader,

compliant
Slide 17

with legal rules

Copyright 1995-2005 Open Text Inc. All rights reserved.

Customer Example: Aventis

BACKGROUND
Core Business: Prescription drugs, human vaccines and 50% equity stake in Merial, an animal health joint venture with Merck & Co. Revenue: 17,59 Billion in 2002 71.000 employees in 2002 Worldwide presence and markets

CHALLENGE
Streamline financial processes globally Design and implement an integrated Receipt to Pay Process for all European countries

OPEN TEXT SOLUTION


Reorganization of the Accounts Payable process Combination of SAP Workflow, BPM Server and PDMS 7.000 users involved in approval process

BENEFITS
Increased productivity of A/P staff Reduce the time and cost associated with resolving anomalies and invoice approval Eliminate time and cost associated with recovering documents Flexibility for organizational changes
Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 18

AVENTIS - Optimizing Accounts Payable

Livelink for Production Document Management

Document & Data Retrieval Alternate Access


Livelink ECM - BPM Server

Approval Process Scanning & Recognition


Approv al Requir ed Approved

FI Invoices

Livelink ECM - Enterprise Scan

OCR & Validation

MM Invoices

SAP Workflo w

Posting

Payment

Livelink ECM - Suite for SAP SolutionsDocument

& Data Retrieval

Transfer
Livelink Enterprise Archive

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 19

Business Solutions for SAP for SAP Example: Customer Folder


Improves operational efficiency & productivity of the accounting department
Improved Productivity Our call center employees need immediate access to all customer-related documents and transactions. This includes the approximately 350,000 customer invoices which are sent out daily and archived into IXOS. As a result of the IXOS implementation, our users have much easier, faster access to documents and SAPrelated transactions, and the response times to customers are significantly shorter.
Mr. Joo Guimares, Director Distribution BU, EDP

Saves costs in process maintenance

Reduces risks and helps to stay compliant with legal rules


Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 20

Reference: Volkswagen Bank

BACKGROUND
Leading European financial service provider in the automotive area > 3 million customers.

CHALLENGE
Different business units are in contact with the same customer. Business Units are using separate systems (mySAP CRM, ERP, ...). Cross-Selling potentials not fully used

OPEN TEXT SOLUTION


Storing of all customer relevant information inside the Livelink Enterprise Archive Server Customer folder with Livelink DocuLink for SAP Solutions

Customers, Customer-Care-Centeremployees and financial advisor are using the same data basis. We improved our processes significant with this ECM solution from Open Text. With the online postbox we created the fundament for a future with less paper.
Joachim Walter, Head of Archiving Systems, Volkswagen Bank GmbH
Copyright 1995-2005 Open Text Inc. All rights reserved.

BENEFITS
Improved Customer Service No unnecessary recalls Use of Cross-Selling Potential One information basis for all authorized employees and customers

Slide 21

Agenda

Why ECM for SAP? Livelink ECM Suite for SAP Solutions Livelink ECM Enterprise Archive SAP Content Server Summary

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 24

Strategic value of the Livelink ECM - Enterprise Archive

Guarantees control and ownership over an organizations content ( = company value ) Content is available in varying context scenarios, independent of its origin Can implement a common audit trail for all document access Can implement a common company wide retention policy for all documents
Accessibility

Control over Data Process Automation Secure long-term Archiving

New business processes are easy to implement thanks to new views on content One document search strategy for for all content to match compliance requirements ( = full text ) Makes content independent of the original application. Applications can be decommissioned, content remains accessible and usable
Slide 25

Copyright 1995-2005 Open Text Inc. All rights reserved.

Supported Storage Media

Harddisks
- Primary as a temporary storage for performance reasons (cache, STORM, etc.)

ASM StorageTek HSM, SUN SAM FS, Grau NettApp NearStore HDS (Hitachi Data System) EMC Centera Optical media CD, DVD, WORM
Support of various jukebox vendors) Provides the highest possible security level - tamper proof Inerasable, robust - water, dirt and magnetic field resistant Backup free

Livelink ECM - Enterprise Archive supports almost every existing storage media
Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 26

Fail-Over and Distribution


Remote Standby
- Local Standby
Load balancing for read access Read failover if one medium not available

- Full Remote Standby


Performance balancing Full Read Access in case of failover (Document Server is not available) Automatic switch over to remote standby within a defined time without any user interaction

- Remote Standby for 2 or more local sites - Full Read Access for large distributed organizations

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 27

Fail-Over and Distribution


Hot-Standby
- Full system availability after few minutes - Clients who didnt access the LEA during downtime will not notice the server swap - Read / Write access in case of failover
No mirroring of storage systems

- Recommended for critical scenarios


Availability > 99.9 % High access rates Workflow scenarios

Combination of Hot- and Remote Standby offers the best possible fail-over security!
Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 28

Advanced Archive Management


Retention Management
- Deletion of out-dated documents or documents extending the retention period

Rendition management
- Automated rendition of office documents to long-term storage formats like TIFF or PDF

Digital Signature (TimeStamp) Single Instance Archiving Blob Store Long term access to documents guaranteed Structured storage of documents
- Logical archives, pooling concept and advanced management clients - Integration of SAP meta data

Notification in case of problems Fully supports the SAP HTTP Content Server Cache technology
- SAP certification for SAP ArchiveLink 4.60 available

(for more information please read Whitepaper Livelink ECM Enterprise Archive)
Slide 29

Copyright 1995-2005 Open Text Inc. All rights reserved.

One Enterprise-wide Repository

Records Mgmt

Collaboration

Enterprise Applications

Groupware

Livelink ECM Enterprise Archive

SharePoint
Slide 30

PDMS

WCM

Copyright 1995-2005 Open Text Inc. All rights reserved.

KM

Examples of large LEA installations

Examples for large Open Text customer installations:

UBS

Scans 120000 documents / 300000 images a day! Manages more that 12 Terabyte of data! 50 000 new scanned documents a day 10 000 EDI documents a day. About 10 GB of new document each year

Archiving of about 300.000 outgoing documents / 5 hours Est. volume 5.2 TB / 5 years
18.2 Mio. incoming invoices each year 70.000 per day! 8 new 4,6 GB WORMS per day 2.7 Terabyte of new documents each year 3,1 Mio incoming invoices each year 12.000 per day 150 Mio pages archived in the HR department. 250.000 pages pay slips every month

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 31

Livelink ECM Enterprise Archive Customers

More than 3000 customers are running Livelink ECM - Enterprise Archive

world-wide!

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 32

Value Proposition for Livelink Enterprise Archive

Technology Robust technology Scalability (many users, high document volumes) Platform independent (Support of many different storage and devices) Fully integrated in leading applications like SAP, Siebel, ... Compliance with legal regulations Security (encryption, timestamps, HTTPS, SecKeys) Long-term accessibility (Storage media and document formats) Unalterable storage (Storage without difference in formats) Ensure data consistency Supporting the document live cycle (Retention periods) Economical Reasons Cost efficiency Manage all enterprise documents Manageable (central administration, high availability, distributed scenarios, disaster recovery) Protection of investment
Slide 33

Copyright 1995-2005 Open Text Inc. All rights reserved.

Agenda

Why ECM for SAP? Livelink ECM Suite for SAP Solutions Livelink ECM Enterprise Archive SAP Content Server
- What SAP recommends - Functional Overview - SAP CS and File System

Summary

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 34

What SAP recommends


What is SAP Content Server?
The SAP Content Server is a separate and server based component to store content such as electronic documents originating from different formats. The SAP Content Server ist provided by development of technology and is to be used cross application for any SAP applications. He is to be installed on a separate system. Typical content is training material and documentation from Knowledge Warehouse or technical drawings originating from mySAP PLM Document Management System.

Is the SAP Content Server an archiving system?


The SAP Content Server is not an archiving system. It does not support optical storage or optical archiving. Storage takes place in a database or on a file system. Compared to archiving or other external document management systems there is no scanning and OCR (optical character recognition) service supplied by SAP.

SAP Content Server FAQs - SAP Service Marketplace (November 2005) <https://websmp104.sap-ag.de/~sapidb/011000358700003083212003E/SAPCS_FAQs.htm>
Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 35

What SAP recommends

Constraints The SAP Content Server is not intended to replace optical storage systems and other storage media for long-term archiving of documents.

SAP Help http://help.sap.com


Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 36

What SAP recommends

Does the SAP Content Server replace an archiving system?


No. The SAP Content Server can be used to store electronic documents but is not able to scan or archive them on optical media. Typically with archiving systems a scan-client, viewer, retrieval and administrations tools and jukeboxes or HSM are provided.

What is the latest available SAP Content Server version?


SAP Content Server 6.30 is the most recent version. It has been available since October 31, 2003

SAP Content Server FAQs - SAP Service Marketplace (November 2005) <https://websmp104.sap-ag.de/~sapidb/011000358700003083212003E/SAPCS_FAQs.htm>
Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 37

What SAP recommends


Is the SAP Content Server released to be used for data archiving?
Until release SAP CS 6.20 is not intended to handle large files as it is with data archiving.

SAP CS 6.30 was optimized to handle large files. However there are some restrictions to consider:
Data archiving on optical media is not supported Regular backups are required Supports only storage in uncompressed format SAP CS for Windows is not released for data archiving SAP CS and the underlying SAP DB have to be installed on the same machine

SAP Content Server FAQs - SAP Service Marketplace (November 2005) <https://websmp104.sap-ag.de/~sapidb/011000358700003083212003E/SAPCS_FAQs.htm>
Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 38

What SAP recommends

How does the SAP Content Server store content?


The SAP Content Server stores content on a separate SAP DB. SAP DB and SAP Content Server are both installed on a separate server. With SAP Content Server 6.30 it is now possible to store documents alternatively on SAP DB or file system. SAP recommends to use the SAP DB as preferred storage place, because it has administration tools.

A file system has to be administrated and access has to be restricted according to execution rights of users.
As well SAP DB as file system stores content on magnetic disks.

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 39

What SAP recommends

Is it possible to run SAP Content Server in a high availability or fail-over environment?


It is possible to run SAP Content Server in a high availability environment using Microsoft Cluster Service (MSCS). However there are some restrictions to consider:
- All servers must run MS Windows 2000 Advanced Server - All users have to be maintained in a MS NT domain (or in Active Directory Service) - SAP Content Server for UNIX does not support high-availability scenario (cluster service). - See details within the white paper SAP Content Server in an MSCS Environment.

How can I replicate documents from one server to another?


The SAP Content Server does not support replication.
SAP Content Server FAQs - SAP Service Marketplace (November 2005) <https://websmp104.sap-ag.de/~sapidb/011000358700003083212003E/SAPCS_FAQs.htm>
Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 40

What SAP recommends


Internal Note: Open Text Services performed a series of tests with SAP Content Server on Windows and UNIX/Linux. Our experiences with SAP CS on UNIX/Linux were disappointing. There are many changes in installation procedure documented in SAP notes and missing in the product documentation. There are many version restrictions and most-current UNIX and Linux versions are not supported. The installation procedure includes The SAP Content Server 6.30 supports Unix and Windows platforms. many manual tasks. This all makes installation on UNIX/Linux very difficult. Details see SAP note 622509.

Which operating systems are supported by the SAP Content Server?

Until SAP Content Server Release 6.20 only Furthermore, many SAPWindows CS customer operating (UNIX/Linux) claim bad stability and system performance. In fact, this is the most system is a supported.
important reason for customers to replace SAP CS with an Archive.

What are the SAP Content Server pricing conditions?


SAP Content Server is available for all SAP customers without any additional license costs (November 2005).

SAP Content Server FAQs - SAP Service Marketplace (November 2005) <https://websmp104.sap-ag.de/~sapidb/011000358700003083212003E/SAPCS_FAQs.htm>
Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 41

Agenda

Why ECM for SAP? Livelink ECM Suite for SAP Solutions Livelink ECM Enterprise Archive SAP Content Server
- What SAP recommends - Functional Overview - SAP CS and File System

Summary

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 42

SAP Content Server Characteristics Fail Over and Backup

High-Availability (Hot-Standby)
- Only with MSCS (Microsoft Cluster Service) on Windows 2000 Professional Server - Not available for UNIX operating systems

No Remote-Standby scenarios supported


- No local backup of media - No replication of logical archives - also important for performance reasons

Backup & Recovery strategy


- Problems might occur if time required for the backup extends the maximal available backup time (e.g. nightly hours) - Costs and efforts for backups are rinsing fast on a increasing document and data volume - Content restore recovers only data and documents archived at the time of the last backup. New documents and data is lost.

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 43

SAP Content Server Characteristics Supported Storage Media

SAP Content Server

SAP Content Server and SAP DB


- Requires regular database backups
Additional storage space and maintenance required Backup time might extend the available maintenance period (nightly backup)

SAP DB SAP R/3

- SAP DB most likely outperforms Filesystem storage on high loaded servers

- Is the recommended storage media (because of the performance, security and administration support)
Backup System

- SAP DB is a proprietary SAP system. Documents stored in the SAP Content remain accessible only through the SAP ERP system / SAP Content Server

SAP recommends to use SAP DB for document and content storage with SAP Content Server
Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 44

SAP Content Server Characteristics Supported Storage Media

SAP Content Sever and filesystem storage


- No transaction security in the filesystem - No administration tools provided by SAP
Separate not integrated administration clients for user and permission management, filesystem management, SAP Content Server administration, Backup and Recovery administration
In case of exception there is no administrational support. It is up the customer how to implement a backup and recovery strategy

- No support for data recovery on the FSS

- Self-contained data organization with a minimum of management tables or metadata


If repositories are not well maintained data privacy cannot be guaranteed Lots of easy way to screw consistency if documents are modified outside of SAP application domain Requires regular database backups additional storage space and maintenance required

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 45

SAP Content Server Characteristics Supported Storage Media

Hans-Joachim Both, SAP Content Server Running on UNIX (Ver. 6.30), SAP Tech ED 2002
Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 46

SAP Content Server Characteristics Business Scenario Support

SAP Content Sever is a content storage not a business solution


- No scan software for mass-document scanning (e.g. for Invoice Verification)
Customers need to purchase additional third-party scan application Additional project and consulting costs and for integration of the third-party scan solution with SAP Content Server and SAP R/3

- Customers are restricted to the SAP ECL (or EAI) - Viewer or an other thirdparty document viewer missing Open Text specific functionality like
Notes, Annotations, Form overlay, etc. Integration of MS Office documents Email integration Scanning

- No batch import interface / COLD - No out-of-the-box solution for automated mass document import in SAP (e.g. for imports of large amounts of scanned documents)
Requires consulting partner support No product maintenance and no compatibility guaranteed

- No Rendition Management

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 47

Agenda

Why ECM for SAP? Livelink ECM Suite for SAP Solutions Livelink ECM Enterprise Archive SAP Content Server
- What SAP recommends - Functional Overview - SAP CS and Filesystem

Summary

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 48

SAP Content Server Characteristics Filesystem Storage

SAP Content Server supports filesystem storage. This allows to store SAP CS content on a HSM or other SAN system.
Most HSM systems provide sophisticated security and backup capabilities Some HSM systems allow optical archiving very high level of security Companies having an HSM system are able to reuse existing hardware resources lower initial costs

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 49

SAP Content Server Characteristics Filesystem Storage

Not designed to support large document files The combination of SAP Content Server and a HSM system is not designed to support large document files. The complete document has to be retrieved from the HSM system in order to access just a part of it. This results in long response times and bad performance on the client side Performs bad with huge amounts of small documents HSM system are designed to store large volumes of documents, but they perform bad with huge amounts of small documents. Many vendors as well as EMC recommend to package small documents in ISO images in order to improve the system performance. This requires an additional archiving system. SAP Content Server is not able to group files in packages. No optimization for high-loaded environments No optimization for high-loaded environments (e.g media change reduction). Livelink ECM Enterprise Archive usually outperforms a HSM system in high-loaded environments Not suitable as a long-term storage systems HSM systems are not suitable as a long-term storage systems. Tapes and harddisk might get damaged. No migration support. No alternative access to documents. Backups are readable only by the same type storage system, etc. Long response times Access requests to documents located on tapes (the preferred HSM storage media) especially on high loaded servers result in very long response times. This result in many cases in time-out errors on the client side and poor user acceptance. No Rendition Management
Slide 50

Copyright 1995-2005 Open Text Inc. All rights reserved.

Agenda

Why ECM for SAP? Livelink ECM Suite for SAP Solutions Livelink ECM Enterprise Archive SAP Content Server Summary

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 51

Summary

LEA
Long-term readability and accessibility
Rendition Management Alternative Access to SAP data and documents Migration Support YES YES YES

SAP CS

NO NO NO

Offline / Vault Management


Hardware abstraction Storage Reorganization

YES
YES YES

NO
Manually on the filesystem Manually on the filesystem

Protection against data manipulation


Supported write-only storage media SSL and SecKeys Checksums CR-ROM, DVD, DVD, WORM, etc. YES YES indirect via filesystem YES NO
Slide 52

Copyright 1995-2005 Open Text Inc. All rights reserved.

Summary

LEA
Prevention of unauthorized access
Encryption of the stored data Secure Data Transport SecKey, SSL, TLS Secure user authentication Audit of all activities Administration tools YES YES through SAP and own for alternative access YES YES

SAP CS

NO for Data Archiving YES through SAP NO for Filesystem Only for SAP DB

Securing evidence
Digital Signature Digital Signature via the client interface Time Stamps Logging, Auditing YES YES YES YES ?? NO NO YES

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 53

Summary

LEA
Security and performance
High Availability (Hot Standby) High Security (Local Standby) High Security (Remote Standby) YES YES YES

SAP CS

Only for Windows NO NO

Intelligent archive management


Storage Media Logical Archives Single Instance Archiving Blob Store Cache Server Compression Media Management Notifications
Copyright 1995-2005 Open Text Inc. All rights reserved.

Optical, Harddisks, HSM, EMC, HDS, etc.


YES YES YES

SAP DB, Filesystem


YES NO NO

YES
YES YES YES

YES (no writethrough)


YES Filesystem ?
Slide 54

Summary
Livelink Enterprise Archive
is a as an long-term enterprise-wide document backbone. It provides a series of build-in functions to support companies over the time in line with the increasing size of the archive, new requirements and the installation complexity.

Performance

Livelink Enterprise Archive

SAP Content Server


is missing many important features required to manage large and complex installations. This results in a decreasing overall performance.

SAP Content Server

Installation Size / Complexity


Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 55

Summary
Livelink Enterprise Archive is Secure!
It is the best available solution to meet all legal requirements for secure and long-term storage of documents and meta data. Secure long-term storage

Livelink Enterprise Archive is an ECM solution!


Security, reliability, and the ability to run in many different environments make LEA a enterprise-wide document management backbone for all business related documents within a company!

SAP Content Server is:


usable in a SAP environment only. not an archiving system and provides a low level of security and availability. not suitable for storage of documents with a legal relevance. Short-term storage of dynamic content

Livelink ECM Enterprise Archive


Livelink Enterprise Archive is Versatile!
Customers are able to run LEA in a many different scenarios and environments! Groupware
SD

Copyright 1995-2005 Open Text Inc. All rights reserved.

SAP Content PLM Server KM

SAP

Siebel, Microsoft, etc.

legacy systems

ECM Solution

FI

DMS

Slide 56

Summary

SAP Content Server is not an archiving system. It is missing important functionality to ensure secure, authentic, unaltered and long-term document storage, which is required to meet legal rules and regulations e.g for financial documents. SAP Content Server is storage solution without additional components (like scan client) required to support complex customer scenarios. In opposite to this, Open Text is offering a complete product and solution suite. Open Text offering results in higher license costs, but lower project costs and maintenance efforts as well as in a much higher system security. SAP Content Server is suitable to store dynamic content like marketing materials or knowledge management content. LEA is a high-available and high-secure solution required by companies for a secure long-term storage of business critical documents and information.

SAP Content Server is a SAP-only solution. There are no integrations with other legacy systems available. LEA is a ECM document repository and supports a variety of different leading enterprise applications.

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 57

Copyright 1995-2005 Open Text Inc. All rights reserved.

Slide 58