Content Relationship

Unit of Competence and Learning Module

Technical - Vocational Education & Training

Unit of Competence
Occupational Standard: Advanced Ambulance Service and Emergency Care Level IV Manage and Supervise On-Road Unit Title Operations Unit Code HLT AAE4 05 0611 Unit This unit covers the knowledge, Descriptor skills and attitudes required on a day-to-day supervision of ambulance operations, excluding patient care. Elements Performance Criteria 1. Oversee 1.1 Communication techniques communiand procedures are supervised cation to ensure that they are consistent with the regulations, service policy and procedures. 1.2 Communication with control center is supervised to ensure that it is established and maintained. 1.3 Notification of receiving facility is supervised to ensure that national policies and procedures are adhered. 2. Oversee 2.1 Vehicle and equipment is vehicle maintained in a clean and and serviceable condition according equipment to legal/industrial requirements preparatio and service policy and n, cleaning procedures. and 2.2 Vehicle operating stock is checking maintained to the acceptable minimum and maximum levels.
3. Supervise

Learning Module
LEARNING MODULE 1
Logo of TVET Provider

TVET-PROGRAMME TITLE: Advanced Ambulance Service

and Emergency Care Level IV MODULE TITLE: Managing and Supervising On-Road Operations MODULE CODE: HLT AAE4 M05 1111 NOMINAL DURATION: 80 Hours MODULE DESCRIPTION: This module aims to provide the learners with the knowledge, skills and right attitudes needed to supervise the day-to-day ambulance operations, excluding patient care. LEARNING OUTCOMES: At the end of the module the learner will be able to: LO1 oversee communication LO2 oversee vehicle and equipment preparation, cleaning and checking LO3 supervise transportation of patients LO4 oversee scene management
MODULE CONTENTS: Introduction to the Module LO1 Oversee communication 1. Communication Techniques and Procedures in Ambulance Service 2. Control Center Communication 2.1 Officer and Personnel 2.2 Communication Equipment 2.3 Information Management and Reporting 3. Receiving Facility Communication and Coordination 3.1 Officer and Personnel 3.2 Procedures and Protocols 4 Organization Service Policies, Regulations and Procedures 5. Communication Management/Supervision Procedures and Techniques LO2 ................................................................. 2.1. ................................................................. LEARNING METHODS: Lecture-discussion Demonstration / Role-play ASSESSMENT METHODS: Written Test / Oral Questioning / Interview Demonstration / Observation with oral questioning ASSESSMENT CRITERIA: LO1 Oversee communication Communication techniques and procedures are supervised to ensure that they are consistent with the regulations, service policy and procedures.

Technical - Vocational Education & Training

Unit of Competence
Occupational Standard: Advanced Ambulance Service and Emergency Care Level IV Manage and Supervise On-Road Unit Title Operations Unit Code HLT AAE4 05 0611 Unit This unit covers the knowledge, Descriptor skills and attitudes required on a day-to-day supervision of ambulance operations, excluding patient care. Elements 1. Oversee communication Performance Criteria 1.1 Communication techniques and procedures are supervised to ensure that they are consistent with the regulations, service policy and procedures. 1.2 Communication with control center is supervised to ensure that it is established and maintained. 1.3 Notification of receiving facility is supervised to ensure that national policies and procedures are adhered. 2. Oversee 2.1 Vehicle and equipment is vehicle and maintained in a clean and equipment serviceable condition preparation according to legal/industrial cleaning requirements and service and policy and procedures. checking 2.2 Vehicle operating stock is maintained to the acceptable minimum and maximum level.
3. Supervise..

Learning Module
LEARNING MODULE 1
Logo of TVET Provider

TVET-PROGRAMME TITLE: Advanced Ambulance Service and Emergency Care Level IV MODULE TITLE: Managing and Supervising On-Road Operations MODULE CODE: HLT AAE4 M05 1111 NOMINAL DURATION: 80 Hours MODULE DESCRIPTION: This module aims to provide the learners with the knowledge, skills and right attitudes needed to supervise the day-to-day ambulance operations, excluding patient care. LEARNING OUTCOMES: At the end of the module the learner will be able to: LO1 oversee communication LO2 oversee vehicle and equipment preparation, cleaning and checking LO3 supervise transportation of patients LO4 oversee scene management

MODULE CONTENTS: Introduction to the Module LO1 Oversee communication 1. Communication Techniques and Procedures in Ambulance Service 2. Control Center Communication 2.1 Officer and Personnel 2.2 Communication Equipment 2.3 Information Management and Reporting 3. Receiving Facility Communication and Coordination 3.1 Officer and Personnel 3.2 Procedures and Protocols 4. Organization Service Policies and Government Regulations and Directives 5. Communication Management/Supervision Procedures and Techniques LO2 ................................................................. 2.1. .................................................................
LEARNING METHODS: Lecture-discussion Demonstration / Role-play ASSESSMENT METHODS: Written Test / Oral Questioning / Interview Demonstration / Observation with oral questioning

Technical - Vocational Education & Training

Unit of Competence
Occupational Standard: Advanced Ambulance Service and Emergency Care Level IV Unit Title Manage and Supervise On-Road Operations Unit Code HLT AAE4 05 0611 Unit Descriptor This unit covers the knowledge, skills and attitudes required on a day-to-day supervision of ambulance operations, excluding patient care. Elements
1.

Learning Module
LEARNING MODULE 1
TVET-PROGRAMME TITLE: Advanced Logo of TVET Provider

Ambulance Service and Emergency Care Level IV MODULE TITLE: Managing and Supervising On-Road Operations
MODULE CODE: HLT

Performance Criteria 1.1 Communication techniques and procedures are supervised to ensure that they are consistent with the regulations, service policy and procedures. 1.2 Communication with control center is supervised to ensure that it is established and maintained. 1.3 Notification of receiving facility is supervised to ensure that national policies and procedures are adhered to. 2.1 Vehicle and equipment is maintained in a clean and serviceable condition according to legal/industrial requirements and service policy and procedures. 2.2 Vehicle operating stock is maintained to the acceptable minimum and maximum levels.

Oversee communication

AAE4 M05 1111 NOMINAL DURATION: 80 Hours MODULE DESCRIPTION:

2.

3.

Oversee vehicle and equipment preparation, cleaning and checking Supervise

This module aims to provide the learners with the knowledge, skills and right attitudes needed to supervise the day-to-day ambulance operations, excluding patient care. LEARNING OUTCOMES:
At the end of the module the learner will be able to: LO1 oversee communication LO2 oversee vehicle and equipment preparation, cleaning and checking LO3 supervise transportation of patients LO4 oversee scene management

Range Legal May include: requirements Ambulance Acts and regulations All lawful standing orders, policies and procedures issued by Ambulance Services are pertaining to the driving and operation of Service vehicles CommuniMay include: cation Service radio equipment equipment Equipment of other services Viable alternatives which support effective Evidence Guide communication
Critical Aspects of Competence

Variable

Underpinning Knowledge and Attitudes

Demonstrates skills and knowledge on: supervision of ambulance operations including communications transporting and handling of patients in a variety of situations Demonstrates knowledge of: Relevant regulations, service policies and procedures Standards of cleanliness and serviceability of vehicles that are required by law and service policies Road rules and laws applying to emergency vehicles Patient care and restraint during transportation Methods of loading and unloading patients under lifethreatening conditions Industrial guidelines governing the removal of patients from the scene of the incident Supervisory methods and techniques

MODULE CONTENTS: Introduction to the Module LO1 Oversee communication 1. Communication Techniques and Procedures in Ambulance Service 2. Control Center Communication 2.1 Officer and Personnel 2.2 Communication Equipment 2.3 Information Management and Reporting 3. Receiving Facility Communication and Coordination 3.1 Officer and Personnel 3.2 Procedures and Protocols 4. Organization Service Policies and Government Regulations and Directives 5. Communication Management/Supervision Procedures and Techniques LO2 ................................................................. 2.1. .................................................................
LEARNING METHODS: Lecture-discussion Demonstration / Role-play

Technical - Vocational Education & Training

Unit of Competence
Evidence Guide Critical Demonstrates skills and knowledge on: Aspects of supervision of ambulance operations Competence including communications transporting and handling of patients in a variety of situations Underpinning Demonstrates knowledge of: Knowledge Relevant regulations, service policies and Attitudes and procedures Standards of cleanliness and serviceability of vehicles that are required by law and service policies Road rules and laws applying to emergency vehicles Patient care and restraint during transportation Methods of loading and unloading patients under life-threatening conditions Industrial guidelines governing the removal of patients from the scene of the incident Supervisory methods and techniques Underpinning Demonstrates skills on: Skills use of communications equipment and systems oral and written communication required to fulfill job roles interpersonal skills apply problem solving techniques ability to assess and evaluate available resources, analyze information and make decisions that ensure the effective supervision of on-road operations Resource Access to appropriate workplace Implications where assessment can be conducted or simulation of realistic workplace setting and to equipment/resources for assessment Method of Competence may be assessed through: Assessment Interview/ Written Test Demonstration/ Observation with Oral Questioning

Learning Module
MODULE CONTENTS: Introduction to the Module LO1 Oversee communication 1. Communication Techniques and Procedures in Ambulance Service 2. Control Center Communication 2.1 Officer and Personnel 2.2 Communication Equipment 2.3 Information Management and Reporting 3. Receiving Facility Communication and Coordination 3.1 Officer and Personnel 3.2 Procedures and Protocols 4.Organization Service Policies and Government Regulations and Directives 5.Communication Management/Supervision Procedures and Techniques LO2 ................................................................. 2.1. ................................................................. LEARNING METHODS: Lecture-discussion Demonstration / Role-play ASSESSMENT METHODS: Written Test / Oral Questioning / Interview Demonstration / Observation with oral questioning
ASSESSMENT CRITERIA: LO1 Oversee communication Communication techniques and procedures are supervised to ensure that they are consistent with the regulations, service policy and procedures. Communication with control center is supervised to ensure that it is established and maintained. Notification of receiving facility is supervised to ensure that national policies and procedures are adhered to LO2 .

Technical - Vocational Education & Training

Unit of Competence
Occupational Standard: Advanced Ambulance Service and Emergency Care Level IV Manage and Supervise On-Road Unit Title Operations Unit Code HLT AAE4 05 0611 Unit This unit covers the knowledge, Descriptor skills and attitudes required on a day-to-day supervision of ambulance operations, excluding patient care. Elements 1. Oversee communication Performance Criteria 1.1 Communication techniques and procedures are supervised to ensure that they are consistent with the regulations, service policy and procedures. 1.2 Communication with control center is supervised to ensure that it is established and maintained. 1.3 Notification of receiving facility is supervised to ensure that national policies and procedures are adhered. 2. Oversee 2.1 Vehicle and equipment is vehicle and maintained in a clean and equipment serviceable condition preparation according to legal/industrial cleaning requirements and service and policy and procedures. checking 2.2 Vehicle operating stock is maintained to the acceptable minimum and maximum level.
3. Supervise..

Learning Module
ASSESSMENT METHODS: Written Test / Oral Questioning / Interview Demonstration / Observation with oral questioning

ASSESSMENT CRITERIA:

LO1 Oversee communication

Communication techniques and procedures are supervised to ensure that they are consistent with the regulations, service policy and procedures. Communication with control center is supervised to ensure that it is established and maintained. Notification of receiving facility is supervised to ensure that national policies and procedures are adhered.

LO2 Oversee vehicle and equipment

..

Technical - Vocational Education & Training

Occupational Standard: Advanced Ambulance Service and Emergency Care Level IV Unit Title Manage and Supervise On-Road Operations Unit Code HLT AAE4 05 0611 Unit Descriptor This unit covers the knowledge, skills and attitudes required on a day-to-day supervision of ambulance operations, excluding patient care. Elements
1.

LEARNING MODULE 1
TVET-PROGRAMME TITLE: Advanced

Logo of TVET Provider

Ambulance Service and Emergency Care Level IV MODULE TITLE: Managing and Supervising On-Road Operations
MODULE CODE: HLT

Performance Criteria

Oversee communication

2.

3.

1.1 Communication techniques and procedures are supervised to ensure that they are consistent with the regulations, service policy and procedures. 1.2 Communication with control center is supervised to ensure that it is established and maintained. 1.3 Notification of receiving facility is supervised to ensure that national policies and procedures are adhered to. Oversee vehicle 2.1 Vehicle and equipment is maintained in a clean and and equipment serviceable condition according to legal/industrial preparation, requirements and service policy and procedures. cleaning and 2.2 Vehicle operating stock is maintained to the acceptable checking minimum and maximum levels. Supervise Range May include: Ambulance Acts and regulations All lawful standing orders, policies and procedures issued by Ambulance Services are pertaining to the driving and operation of Service vehicles May include: Service radio equipment Equipment of other services Viable alternatives which support effective communication Demonstrates skills and knowledge on: supervision of ambulance operations including communications transporting and handling of patients in a variety of situations Demonstrates knowledge of: Relevant regulations, service policies and procedures Standards of cleanliness and serviceability of vehicles that are required by law and service policies Road rules and laws applying to emergency vehicles Patient care and restraint during transportation Methods of loading and unloading patients under lifethreatening conditions Industrial guidelines governing the removal of patients from the scene of the incident Supervisory methods and techniques Demonstrates skills on: use of communications equipment and systems oral and written communication required to fulfill job roles interpersonal skills apply problem solving techniques ability to assess and evaluate available resources, analyze information and make decisions that ensure the effective supervision of on-road operations Access to appropriate workplace where assessment can be conducted or simulation of realistic workplace setting and to equipment/resources for assessment Competence may be assessed through: Interview/ Written Test Demonstration/ Observation with Oral Questioning Competence may be assessed in the workplace or in a simulated workplace setting

AAE4 M05 1111 NOMINAL DURATION: 80 Hours MODULE DESCRIPTION: This module aims to provide the learners with the knowledge, skills and right attitudes needed to supervise the day-to-day ambulance operations, excluding patient care. LEARNING OUTCOMES: At the end of the module the learner will be able to: LO1 oversee communication LO2 oversee vehicle and equipment preparation, cleaning and checking LO3 supervise transportation of patients LO4 oversee scene management MODULE CONTENTS: Introduction to the Module LO1 Oversee communication 1. Communication Techniques and Procedures in Ambulance Service 2. Control Center Communication 2.1 Officer and Personnel 2.2 Communication Equipment 2.3 Information Management and Reporting 3. Receiving Facility Communication and Coordination 3.1 Officer and Personnel 3.2 Procedures and Protocols 4.Organization Service Policies Procedures and Government Regulations and

Variable Legal requirements

Communication equipment

Evidence Guide Critical Aspects of Competence

Underpinning Knowledge and Attitudes

5. Communication Management/Supervision Procedures and Techniques LO2 ................................................................. 2.1. .................................................................

LEARNING METHODS: Lecture-discussion ASSESSMENT Demonstration METHODS: / Role-play Written Test / Oral Questioning / Interview Demonstration / Observation with oral questioning ASSESSMENT CRITERIA: LO1 Oversee communication Communication techniques and procedures are supervised to ensure that they are consistent with the regulations, service policy and procedures. Communication with control center is supervised to ensure that it is established and maintained. Notification of receiving facility is supervised to ensure that national policies and procedures are adhered to LO2 .

Underpinning Skills

Resource Implications Method of Assessment Context of Assessment