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Chapter One
Learning Objectives
LO.1 Define the term organizational behavior, and contrast McGregors Theory X and Theory Y assumptions about employees. LO.2 Identify the four principles of total quality management (TQM). LO.3 Define the term e-business, and describe the Net Generation. LO.4 Contrast human and social capital, and explain why we need to build both. LO.5 Define the term management, and identify at least five of the eleven managerial skills in Wilsons profile of effective managers.
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OB-Related Skills Are the Ticket to Ride the Virtuous Career Spiral
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Principles of TQM
1. Do it right the first time to eliminate costly rework and product recalls. 2. Listen to and learn from customers and employees. 3. Make continuous improvement an everyday matter. 4. Build teamwork, trust, and mutual respect
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21st-Century Managers
Teams are pushing aside the individual as the primary building block of organizations. Command-and-control management is giving way to participative management and empowerment. Ego-centered leaders are being replaced by customer-centered leaders. Employees increasingly are being viewed as internal customers.
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