TELEPHONE ETIQUETTE

Quick response to a ring Start with Hello followed

by your/your companys/ department identity Asking for someone else !ay " speak to# $hank you %hile taking message important to note identity of caller& organi'ation/department& telephone number& time of call& gist of message

TELEPHONE ETIQUETTE..
(alling Someone )lse to

the *hone Asking for Someone )lse $aking !essages $ime to (all (alling +ack

TELEPHONE ETIQUETTE..
(all back people who had called

you up in your absence A,oid calling ,ery late at night& early morning& immediately before closing hours& lunch time +e brief during business calls "dentify yourself immediately when placing a call -ont speak with food in mouth -o turn down $./ !usic while speaking on the phone

E-MAIL ETIQUETTE
+e precise / brief 0se normal salutations 1ormatting & Spelling and

2rammar is e3tremely important Symbols are used to con,ey emotions but they are not common to "ndian +usiness (ulture

E-MAIL ETIQUETTE
Quotations4 5 this symbol

denotes that the following paragraph/lines are a 6uote from the original message 0se upper case sparingly to emphasi'e a portion of the message 0sing upper case for ma7or portion of message is an e3pression of anger or annoyance -ont send )8mail if you want urgent responses

$hank 9ou