Lecture 4: Hospitality in Travel & Tourism

Cristina Maxim

cristina.ukcbc@gmail.com

Secondary Hospitality Providers

Hospitality in Travel and Tourism

Conferences & events, visitor attractions, and theme parks Passenger transport

Hospitality is now Britains 4 largest industry Almost 2.7 million people are employed in hospitality and tourism in the UK, ahead of other industries such as financial services, education, manufacturing On average one in every 10 working people are employed in the hospitality industry in the UK For every 10 jobs created in hospitality, a further 5 are created in the supply sector

conference facilities visitor attractions transport providers, eg airlines, ferry companies and rail services terminals, eg airports, ferry terminals and rail stations theatres and cinemas leisure outlets nightclubs

Holidays The hospitality industry feeds off leisure, travel and tourism because, as more people have disposable income to spend and more free time, the demand for holiday destinations increases. Travel More and more facilities are needed along and around the travel routes that people use to get to these destinations. Leisure The wider leisure industry, such as participating in or watching sport or going to the theatre, also increases the need for hospitality facilities.

(After Holloway J C, The Business of Tourism, Pitman 1994)

If a 4-star, 200-bed hotel with a wide range of facilities opens, the impact and support is even greater: The swimming pool needs 2 lifeguards. The spa needs 4 beauty therapists and 2 hairdressers. The hotel has a contract with a local laundry company to clean its bedding and towels 2 jobs created. The hotel has a continuous refurbishment programme that employs 2 decorators full-time. Demand for food and drink supplies helps many local companies.

Case study Radisson Blue Hotel, Latvia

This sector comprises all the places you might visit as your primary destination while on vacation, as well as all those places you might stop to check out en route to your primary destination.
In other words, everything from amusement parks (for instance, Disneyland) to notable natural landscapes (the Grand Canyon), famous or historical buildings (Tower of London), and in some cases entire towns or cities (Cambridge).

Theme parks/amusement parks (water parks, amusements, themes) Museums & galleries (art, cultural, historical, collection-based, virtual, open air museums) Natural (gardens, national parks, forests) Animal (safari, farms, zoos, aquariums) Visitor centres (cultural, industrial, transport) Religious sites Heritage (castles, forts, historic houses, monuments, industrial, dark, archaeological, military, music)
Leask, A. (2010)

Thorpe Park is a theme park in Chertsey, Surrey.

The Barton Grange Hotel in Lancashire has one large banqueting suite used for conferences during the week and parties and weddings at the weekend. The room has sliding doors so it can be divided into several smaller rooms and has a separate entrance to the main hotel. There is a conference manager and a banqueting manager. They look after the two different types of business but use the same accommodation and staff. The kitchen has a separate service area for the banqueting suite but chefs can work in this area and in the main restaurant kitchen on the same day. The hotel also has two distinct restaurants: a 30-seater fine dining restaurant open evenings only and a less formal restaurant where snacks and full meals can be eaten all day. This restaurant offers a childrens menu.

Study a local hospitality establishment. Identify

the different services it offers the different client groups it targets

4 7 November 2013

ExCeL London (1 Western Gateway, Royal Victoria Dock, London E16 1XL Prince Regent stop)

http://www.wtmlondon.com/register2013-2

(Visitor Registration before 4th of Nov)