CHANGE MANAGEMENT

WHY CHANGE MANAGEMENT

Continuous change in the nature of business

Amount of change carried out is phenomenal

Change makes to move out of comfort zone initially

People react to change differently

Resistance can cause change to fail Failure rates are at 70% - Mckinsey & Company 2010

CHANGE MANGEMENT

Change management is the process, tools and techniques

to manage the people-side of change to achieve the

required business outcome

Change

management

is

structured

approach

to

transitioning individuals, teams, and organizations from a current state to a desired future state

CHANGE MANAGEMENT MODELS

Kotters 8 step model ADKAR model McKinsey 7S model Lewins model (Unfreeze, Change, Refreeze) Noers model Bridges transitional model Nine-Phase Change Process Model (Anderson & Anderson 2001) Step-by-Step Change Model (Kirkpatrick 2001) 12 Step Framework (Mento, Jones and Dirndorfer 2002)

KOTTERS 8 STEP MODEL

Kotters eight-step model is one of the best known:

1. 2. 3. 4. 5. 6. 7. 8.

Establish the need for urgency

Ensure there is a powerful change group to guide the change Develop a vision

Communicate the vision

Empower the staff Ensure there are short-term wins

Consolidate gains
Embed the change in the culture

MCKINSEY 7S MODEL

The McKinsey 7-S model offers a holistic approach to organization

Shared values Strategy Structure Systems Style Staff Skills

7 elements are divided into hard and soft elements

PROS AND CONS

The McKinsey 7-S Model offers four primary benefits: It offers an effective method to diagnose and understand an organization It provides guidance in organizational change It combines rational and emotional components All parts are integral and must be addressed in a unified manner The disadvantages of the McKinsey 7-S Model are: When one part changes, all parts change, because all factors are interrelated Differences are ignored The model is complex Companies using this model have been known to have a higher incidence of failure

LEWINS MODEL

Model was created in the 1950s by psychologist Kurt Lewin

Lewin noted that the majority of people tend to prefer and operate within
certain zones of safety

Three stages

Unfreeze
Transition Refreeze

Widely used and it takes time to implement

COMPARE AAP WITH KOTTERS 8 STEP MODEL

Increase urgency of change against corruption Built a team with core members Vision for change Into politics Communicate change Effectively communicated, as a result won election Young ministers were made Create short term goals free water supply, direct phone line for issues related school admission Staying persistent - ??? Make change permanent - ???

THANK YOU