RollNo:128922

PA is the method of evaluating the behavior of the employees

in the workplace, normally including both quantitative and qualitative aspect of the job. How the employee is performing How the employee can develop

What the superior can do to make it happen

How the job is going

Provide information about the performance ranks. Decision

regarding salary revision, confirmation, promotion and demaotions.

Provide feedback about level of achievement and behaviour of the subordinate.

Provide information which helps to counsel the employees.

Provide information to diagnose the deficiency of the employees.

Provide training and development needs of the employees.

The performance review must occur atleast once in a year. Some companies review twice in a year.

However, as a part of Performance Management, the performance review is a continuing, ongoing activity

WHO are involved in Performance Appraisal

The Appraise

The Appraiser
HR Department

Graphic Rating Scales: This is the oldest and most widely

method used for performance appraisal. The scales may specify five points, so a factor such as job knowledge might be rated 1 (poorly informed about work duties) to 5 (has complete mastery of all phases of the job).

Table: Typical Graphic Rating Scale Employee Name................... Job title ................. Department ......................... Rate ............... Data ..................................
Quantity of work: Volume of work under normal working conditions Quality of work: Neatness, thoroughness and accuracy of work Knowledge of job A clear understanding of the factors connected with the job Unsatisfactory (1) Fair (2) Satisfacto ry (3) Good (4) Out Standi ng (5)

Attitude: Exhibits enthusiasm and cooperativeness on the job

This is one of the oldest and simplest techniques of

performance appraisal. In this method, the appraiser ranks the employees from the best to the poorest on the basis of their overall performance. It is quite useful for a comparative evaluation.

Performance
Extremely good

Points
7

Behavior
Can expect trainee to make valuable suggestions for increased sales and to have positive relationships with customers all over the country.

Good
Above average Average Below average Poor Extremely poor

6
5 4 3 2 1

Can expect to initiate creative ideas for improved sales.

Can expect to keep in touch with the customers throughout the year. Can manage, with difficulty, to deliver the goods in time. Can expect to unload the trucks when asked by the supervisor. Can expect to inform only a part of the customers. Can expect to take extended coffee breaks and roam around purposelessly.

A better technique of comparison than the straight ranking

method, this method compares each employee with all others in the group, one at a time. After all the comparisons on the basis of the overall comparisons, the employees are given the final rankings.

Forced ranking is a method of performance

appraisal to rank employee but in order of forced

distribution.

Another simple type of individual evaluation method is the checklist.

Is the employee really interested in the task assigned?

Is he respected by his colleagues (co-workers) Does he give respect to his superiors? Does he follow instructions properly? Does he make mistakes frequently?

Yes/No
Yes/No Yes/No Yes/No Yes/No

Under this method, the manager prepares lists of statements of very effective and ineffective behavior of an employee. These critical incidents or events represent the outstanding or poor behavior of employees on the job . July 20 Mr. Paul patiently attended to the major customers complaint. He is polite, prompt, enthusiastic in solving the customers problem. On the other hand the bad critical incident may appear as under: September 28 Mr. Paul stayed 45 minutes over on his break during the busiest part of the day. He failed to answer the store managers call thrice.

Essay Method
This method asked managers / supervisors to describe

strengths and weaknesses of an employees behavior.

Confidential Report
It is mostly used in government organizations. It is a
descriptive report prepared, generally at the end of every year, by the employees immediate superior. The report highlights the strengths and weaknesses of the subordinate.

Modern Methods

A process whereby the superior and subordinates of the organization jointly identify its common objectives, define each individuals major areas of responsibility. 1. 2. 3. Establishment of Goals Setting the performance standard Actual level of job attainment is compared with the goals agreed upon.

4.

Establishing new goals and new strategies for goals not

previously attained.

Psychological Appraisals:
When psychologists are used for evaluations, they asses an individuals potential. The appraisal consists of in-depth

interviews, psychological tests, discussions with supervisors

and a review of other evaluations.

Assessment Centre
This not a technique of performance appraisal by itself. In fact,
this is a system or organization where assessment of several individual is done by experts by using various techniques. These techniques used role playing, case studies etc.

360 Degree Feedback is a multi - rater feedback system where

an individual is assessed by a number of assessors including his boss, direct reports, colleagues, internal customers and external customers