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Chapter 13

Developing Employee Relations

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Chapter 13 Objectives

Outline how good employee relations and communications can contribute to business goals. Describe the three types of programs used to facilitate employee communications. Explain the various appeals procedures through which employees can challenge managements actions.
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Chapter 13 Objectives

Know how employee assistance programs can help employees deal with personal problems that may interfere with job performance.

Summarize the technological innovations that allow managers to disseminate information quickly and explain how information dissemination influences an organizations employee relations.
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The Employee Relations Specialist

Good Employee Relationsproviding fair


and consistent treatment to all employees

Employee relations representatives


Member of the HR department Ensures that company policies are followed Advises supervisors and employees on specific employee relations problems May help develop employee relations policies
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Developing Employee Communication

Communicationkey to employee
relations Need multiple channels Communication Flows:
Downward Upward o Laterally

Information Conveyed:
Facts Feelings
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Two-way Communication

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Communicating Useful Feedback

Focus on specific behaviors Keep the feedback impersonal

Make is descriptive, not judgmental Best time is after the behavior is observed Best place is in private

Give feedback appropriately


Focus negative feedback on behaviors the employee can control


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Information Dissemination Programs

Knowledge workers

Information is critical

The employee handbook


Contains policies and procedures and employee rights and responsibilities Sets the tone for employee relations Should be updated annually Some contain a disclaimer

Is a set of guidelines, not a contract


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Information Dissemination Programs

Other Written Communication


Memos Financial Reports Newsletters Bulletin boards

Audiovisual Communication
Teleconferencing

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Facilitating Effective Communication


Electronic Communication

Voice mail Electronic Mail (e-mail)

Contributes to information overload Dont use for sensitive/private messages

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Facilitating Effective Communication

Multimedia technology Meetings Retreats Grapevine Cliques MBWA

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Employee Feedback Programs

Source of upward communication Employee attitude surveys


Tell employees what will happen to the data Use the data ethically Protect employee confidentiality

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Employee Feedback Programs

Appeals Procedure

Open Door Program Speak-up Program Company hotlines Ombudsman Grievance Panel/Union Grievance procedures

Employee Assistance Programs (EAPs)

Help for troubled employees Good faith attempt to support and retain employee
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An Employee Assistance Program

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Employee Recognition Programs

Suggestion Systems

Solicits, evaluates, and implements employee suggestions Then rewards employees for suggestions

Recognition Awards
Celebrates outstanding contributions By individuals or teams
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Summary and Conclusions


Good employee relations: Fair and consistent treatment of employees

Develop employee communications


Communication occurs three ways

Facilitating effective communications


Disseminate information when needed Solicit employee feedback

Employee recognition programs


Must be sincere to have a positive effect
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