Beruflich Dokumente
Kultur Dokumente
UNIT - 2
Emotions
Moods
Feelings that tend to be less intense than emotions and that lack a contextual stimulus.
Emotion Dimensions
Variety of emotions
Positive Negative
Intensity of emotions
Personality Job Requirements
Emotion Continuum
The closer any two emotions are to each other on the continuum, the more likely people are to confuse them.
Men
Believe that displaying emotions is inconsistent with the male image. Are innately less able to read and to identify with others emotions. Have less need to seek social approval by showing positive emotions.
Individual Emotions
Decision Making
Emotions are an important part of the decisionmaking process in organizations.
Motivation
Emotional commitment to work and high motivation are strongly linked.
Leadership
Emotions are important to acceptance of messages from organizational leaders.
Emotional Intelligence (EI) Self-awareness Self-management Self-motivation Empathy Social skills Research Findings High EI scores, not high IQ scores, characterize high performers.
Values
Values Basic convictions that a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence. Value System
Importance of Values
Provide understanding of the attitudes, motivation, and behaviors of individuals and cultures. Influence our perception of the world around us. Represent interpretations of right and wrong.
Terminal Values
Desirable end-states of existence; the goals that a person would like to achieve during his or her lifetime.
Instrumental Values
low distance: relatively equal distribution high distance: extremely unequal distribution
Short-term Orientation A national culture attribute that emphasizes the past and present, respect for tradition, and fulfilling social obligations.
Assertiveness Future Orientation Gender differentiation Uncertainty avoidance Power distance Individual/collectivism In-group collectivism Performance orientation Humane orientation
Attitudes
Cognitive component
Attitudes
Evaluative statements or judgments concerning objects, people, or events.
Affective Component
The emotional or feeling segment of an attitude.
Behavioral Component
An intention to behave in a certain way toward someone or something.
Types of Attitudes
Job Satisfaction A collection of positive and/or negative feelings that an individual holds toward his or her job.
Job Involvement Identifying with the job, actively participating in it, and considering performance important to self-worth. Organizational Commitment Identifying with a particular organization and its goals, and wishing to maintain membership in the organization.
Self-Perception Theory
Attitudes are used after the fact to make sense out of an action that has already occurred.
Job Satisfaction
Measuring Job Satisfaction
Single global rating Summation score
Voice
Active and constructive attempts to improve conditions.
Loyalty
Passively waiting for conditions to improve.
Neglect
Allowing conditions to worsen.
Learning
Learning
Any relatively permanent change in behavior that occurs as a result of experience.
Learning
Involves change Is relatively permanent
Theories of Learning
Classical Conditioning
A type of conditioning in which an individual responds to some stimulus that would not ordinarily produce such a response.
Source: The Far Side by Gary Larson 1993 Far Works, Inc. All rights reserved. Used with permission.
EXHIBIT 23
Key Concepts
Attentional processes Retention processes Motor reproduction processes Reinforcement processes
Types of Reinforcement
Positive reinforcement
Providing a reward for a desired behavior.
Negative reinforcement
Removing an unpleasant consequence when the desired behavior occurs.
Punishment
Applying an undesirable condition to eliminate an undesirable behavior.
Extinction
Withholding reinforcement of a behavior to cause its cessation.
Schedules of Reinforcement
Continuous Reinforcement A desired behavior is reinforced each time it is demonstrated.
Intermittent Reinforcement A desired behavior is reinforced often enough to make the behavior worth repeating but not every time it is demonstrated.
Variable-Interval Schedule
Rewards are initiated after a fixed or constant number of responses.
Fixed-ratio
Behavior Modification
OB Mod
The application of reinforcement concepts to individuals in the work setting.
Five Step Problem-Solving Model
Employee Discipline
The use of punishment can be counter-productive.
Self-management
Reduces the need for external management control.