Beruflich Dokumente
Kultur Dokumente
Business world
Let’s know each other!
Introduction
Name
Hobbies
Personal Information
Anything more…………..
Handshake Points
Everyone Participates
Raise your hand
Punctuality
We are in it together
Cell Phones/ Pagers .. Outside
of the room
Smoking – lets all do this
outside
Lets all have fun
Workshop Expectation
Workshop objectives
Student:- Professional:-
• Speaking loudly
• Using a speakerphone
• Not treating office matters as confidential matters
• Not taking your cellular phone to lunch
• Network Wisely
Lets create an IMPACT!
• I – Integrity
• M – Manner Building
• P – Personality Development
• A – Appearance Projection
• C – Consideration
• T – Tact
Factors for Success
Five factors for success
Attitude
Sk
Skills
ud
ills
tit
At
Knowledge
Knowledge
HOW DO YOU LOOK?
well-groomed
ADJECTIVE
others.
Grooming includes:
Nails
•Clean
•Cut & Filed
•No Polish
Meal Breaks Today did you…
•Ensure that you take a meal break when •Bathe /shower
your patient does not need your •Shave
attendance •Use deodorant
•Have your meals in a proper eating area
and not any `free space
Personal Tool Kit
• Comb
• Handkerchief
• Brush
• Deodorant
• Mouth Wash
• Mint
• Instant Shoe Polish
• (Small investment in being Professional)
• After we have made a striking
presence with our impressive
grooming.
2. Communication skills
What are the most common ways
we communicate?
Sp s
ok
m a ge
en al I
W Visu
or
d
Body
Langu
age
t e n W ord
Writ
What is Communication?
Communication is a process in which two
or more parties interact with each other
and exchange information
Sende Receive
r r
The C omm uni cati on Pr oc ess
Fee dba ck
Typ es of Communi cat ion
External / Internal
Formal / Informal
Written Oral
• Verbal
• Non-Verbal
What causes distortion in
communication?
Pay
Attention
Monitor
Visualize
Non-Verbal
Effective
Active
Listening
Encourage Paraphrase
others to Talk and Repeat
Make No
Assumptions
Assertive Communication
• To feel confident and self assured keep your head level straight and
vertical.
3. Interactive skills
Interpersonal Relationship
• Identifying information
– Name, address, phone numbers, and e-mail address
• Objective
– Clear, concise, and focused on what you want to do
within the organization
• Education
• Experience
– Can go back 10 years, not including high school
experience
• Other
– Certifications
– Internships and/or volunteer work
– Professional affiliations
– Publications and presentations
What is an objective
statement?
• A short section (usually 1-3 lines),
often in the form of a sentence
fragment, immediately below your
contact information
• An “at a glance” picture of you and
your career interests
• Other names: Professional Objective,
Resume Capsule, Career Goals, etc.
“Instant” objective
statements
• For practice, fill in the parts in brackets
• To utilize my [qualifications, strengths,
or skills] as a [position title]
• A position as a [position title] for
[company name] allowing me to
develop my [qualifications, strengths,
or skills]
• An opportunity to [professional goal] in
a [type of organization, work
environment, or field]
• [position title] with emphasis in [areas
of expertise]
Contact Information
What may you include?
• Name, of course!
• Address and phone
– Campus
– Permanent
• Email
• Web address
• Phone number
• Any other means of
contact
The “bare bones” education
section
• Schools you have attended,
including universities,
community colleges,
technical schools, etc.
• Location of school(s)
• Date of graduation, actual
or anticipated
• Degree(s) earned or
pursued
• Grades
What else may be included?
• Extra information about your degree
(funding sources, honors, etc.)—usually
listed or included in parentheses
• Specializations and special projects—
usually listed or described briefly
• Other relevant skills and training (relevant
coursework, computer skills, language
proficiency, certifications, licenses, etc.)—
may be subsections or separate sections
Questions to answer
• What are my major and • What courses have I
minor Grades? taken that are related
• Any honors related to my to my career goals?
degree? • With what computer
• How is my education programs am I most
funded? familiar?
• What are my major(s) • What language
and minor(s)? What are proficiencies do I have?
my areas of emphasis, • Any certifications or
specialization, or licenses?
concentration? • Do I have any on-the-
• What special course or job educational training
degree-related projects such as in-house
may be relevant? training programs?
Selecting content for
readers
• Consider how much
space you have on your
resume
• Read job ads closely
• Highlight all educational
experiences that may
prove relevant to the job
• Select your most
relevant educational
experiences or those for
which you have space
• Match organization and
design with rest of
resume
What is an experience
section?
• A section that emphasizes your past and
present employment and/or your
participation in relevant activities
• Other common names: Professional
Experience, Work History, Field Work,
Volunteer Work, etc.
• Special names: Technical Experience,
Supervisory Experience, Aviation
Experience, etc.
Try to see your experiences as
a professional would
UNDERSTATED
– Answered phone
– Wiped tables
PROFESSIONAL
– Acted as liaison between
clients and legal staff
– Created healthy
environment for
customers and
maintained positive
public image
Proof read with a
magnifying glass
• Triple-check
for accuracy
• One typo
could cost you
an interview!
General Guidelines
• Length: It is best to limit an entry-
level resume to one typed page. Be
as concise as possible in stating
information in each section of your
resume.
• Font: Avoid fonts smaller than 10
point and larger than 12 point.
• Paper: Use A4 paper. Print your
resume with a laser or high quality
ink-jet printer.
• Sample Resumes
• Prepare your own resume
Five factors for success
• WHAT DO WE UNDERSTAND BY
TIME ?
FUTURE
PRE SENT
PAS T
Timeless Myths
doing, and
Why do we procrastinate ?
PROCRASTINATION
✔Set a deadline
✔Build in a reward
READYING YOURSELF
• EVALUATE
• ELIMINATE
• ESTIMATE
Urgent – Important Model
I II
III IV
Not Imp
Manage Your Time
Set Goals
Plan
Prioritise
Sett ing Goal s
S PE CI FI C
M EAS URABLE
R EALIS TIC
T IME BO UN D
Effective Planning
because
• Sense of accomplishment
• Provides direction
Goals vs Objectives
• Goals
– Personal or Professional goals provide
framework
– Provide guidelines
• Objectives
– More specific
– “What by when” statements
Ov era rchi ng Personal Practices
Goal s
(A sp irat ions)
JB’s OCB’ s
Sup er ord ina te
Goal s
(Mo tiv es) Effort
Per formance
Mission
Vision
Reward
Monitor
Values
Departmental Goals
Work-Group Goals
Individual Goals
Feedback
Getting Started…
• Discuss purpose of goal setting
– Specific
– Realistic
– Mutually determined
Clear
But is it the
truth?
Clarity: Different perceptions
Clarity: Reduce complexity
Clarity: Do not ramble
Be brief
Be focused
Simple language
Clarity: Misinterpret simple
things
If you can keep your head
when all about you
Are losing theirs
…
Rudyard Kipling “If”
Clarity: Business writing
guidelines
Be brief
Revise
Rewrite
Clarity: Business writing
guidelines
… Once ingrained,These
these
perceptions
are extremely difficult to overcome.
Clarity: A picture says 1,000
words
Respond to …
Cause…
Prescription for Balance
+
Wh en your care er is man age d
eff ec tiv ely , y ou’ re h ap pier at home
+
Wh en th ere is a fair amou nt of
le isure ac tivit y i n yo ur wee k, yo u fe el
re vit al is ed and y ou r life is e nri ched
=
SUMMARY
THE DIFFERENCE.
JUST DO IT!
Thank You…
WISHING
YOU THE
BEST UP
THE ROAD
TO
EXCELLENCE