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INTRODUCTION
COMMON ICT AGREEMENTS BROAD SCOPES IT Procurement Software Licensing IT Services Outsourcing
IT Procurement - Introduction
Objective Of Procurement Is The Identification Of IT Solution To Meet Business Needs It is therefore important that in any IT procurement activities:
your requirements have been correctly specified in consultation with users ensure that providers understand what you want monitor progress and any changes in requirements check that the delivered system meets business needs
the contract deliverables the specification for the deliverables implementation plan
Acceptance procedures confidentiality, intellectual property and liabilities the consequences and remedies for both parties of default by the other
Fully supportive of business operations Both genuine (not counterfeit or otherwise illegal) and properly licensed Managed effectively
identify who is the owner of the software and what rights to the software they retain identify who is the licensee and what rights to the software that the licensor grants to them set out the rights and obligations of both parties and procedures for the management of the licence
Failure to meet business requirements Disruption to work Unavailability of, unauthorised access to or damage to data Legal action or loss of reputation due to unauthorised use of items of software.
Licensing of Software
IT Outsourcing Introduction
The major objective in IT outsourcing services is the achievement of delivery of specified services at an agreed cost. To achieve this the following key areas are critical:
Scope of IT Outsourcing Maintenance services associated with planned changes to the system, hardware upgrades, software upgrades etc Staffing and management of the help desk and associated support services Staff training Consulting services
Service Levels
Measures of successful service delivery Fault reporting and escalation (who will the problem be escalated to, and how will it be resolved when the agreed service levels are not met?) The impact on the business if services are not provided to the stated and agreed service levels
Contract Administration
Roles and responsibilities of client and service provider Allocation of risks between client and service provider Change Requests/Orders Pricing of Services Intellectual Property Issues Transition following Expiration/Termination of Outsourcing Services
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