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C26- ORGANISATIONAL BEHAVIOUR

Dr. Rashmi Gupta

Communication-Joke

From : Managing Director To : Vice President "Tomorrow morning there will be a total eclipse of the sun at nine o'clock. This is something which we cannot see everyday. So let all employees line up outside, in their best clothes to watch it. To mark the occasion of this rare occurrence, I will personally explain the phenomenon to them. If it is raining we will not be able to see it very well and in that case the employees should assemble in the canteen."

Communication-Joke

From : Vice President To : General Manager "By order of the Managing Director, there will be a total eclipse of the sun at nine o' clock tomorrow morning. If it is raining we will not be able to see it in our best clothes, on the site. In this case the disappearance of the sun will be followed through in the canteen. This is something we cannot see happening everyday."

Communication-Joke

From : General managers To : Industry Managers "By order of the Managing Director, we shall follow the disappearance of the sun in our best clothes, in the canteen at nine o'clock tomorrow morning. The Managing Director will tell us whether it is going to rain. This is something which we cannot see happen everyday."

Communication-Joke

From : Industry Managers To : Location heads "If it is raining in the canteen tomorrow morning, which is something that we cannot see happen everyday, the Managing director in his best clothes, will disappear at nine o'clock."

Communication-Joke

From : Location heads To : Marketing Executives "Tomorrow morning at nine o' clock, the Managing Director will disappear without his clothes. It's a pity that we can't see this happen everyday".

Unit I: Organizational Behaviour

The nature of organisations: Components oforganisations; Organisations as open systems, Managers in organisations, Productivity and managerial performance, Organisational behaviour and the workplace, Managing human rights in the workplace, Managing developments in information technologies, Managing organisational transitions, Managing new forms of Organisation. OB in virtual organisations.

Unit II: Learning, Perception, Attitudes and values

Biographical characteristics, ability, and learning Perception: Introduction, Halo effect, Stereotyping, pigeonholing and compartmentalization; Self-fulfilling prophecy; Perceptual mythology; other influences on perception. Attitudes, Components of attitudes, Attitudes and behaviour, Attitudes and cognitive consistency, Job satisfaction as an attitude; development Values, Sources and types of values, Patterns and trends in values, Managing values and attitudes

Unit III: -.Motivation

Concepts, Theories of Maslow, Herzberg, McClelland, Porter & Lawler Model, Application of Motivation concept, Individual motivation and motivation in the organization, Cultural Differences in Motivation, Intrinsic and Extrinsic Motivation, Social Motivation, Motivation and Health, Role of motivation in human behaviour

Unit IV: Foundations of group behaviour

The nature of groups: groups and teams, informal and formal groups, purpose of teams, Teams and team building: selecting team members, team roles, stages in team development, team building, team identity, team loyalty, commitment to shared beliefs, multi-disciplinary teams, Team Dynamics: group norms, decision-making behaviour, dysfunctional teams, Cohesiveness. Leadership: Basic qualities of leadership, Leadership theories, Managers are leaders.

Unit V: Conflict and Organizational Change Management

Substantive and emotional conflicts, Levels of conflict, Sources of conflict in organisations, Symptoms of conflict Causes of conflict, Strategies for the management of conflict Organizational Change - Nature, levels and dilemmas of change, Pressures for change, The Domino effect, Responses to change, Force field analysis, Change process, Resistance to change, Dynamics of change.

Unit VI: Organizational Development Techniques

Goals of organisational development: Principles underlying organisational development, The process of organisational development: Action research and organisational development, OD interventions: Organisation-wide interventions, Smaller group and inter-group interventions, Individual interventions OD Techniques - Traditional: Grid Training, SurveyMethod; Modern: Process Consultation Method, Third Party, Team Building, TransactionalAnalysis.

Suggested Readings:
1. Organisation Behaviour, Luthans 8th Tata McGraw Hill 2. Organisation Behaviour, Robbins, 9th Pearson Education Asia 3. Principal of Organizational Behaviour 4th Ed. By R. Fincham Oxford 4. Prentice Hall India Organisational Behaviour: Human Behaviour at Work Newstrom & Davis, TataMcGraw Hill 5. Brooks I Organisational Behaviour: Individuals, Groups and Organisation Second Edition (Prentice Hall,2002)