Beruflich Dokumente
Kultur Dokumente
Individual Differences Personal attributes that vary from one person to another
Personality - Set of psychological attributes that distinguishes one person from another
Emotional Intelligence (EQ) The extent to which people are self-aware, can manage their emotions, can motivate themselves, express empathy for others, and possess social skills
Dimensions of EQ Self-awareness
Managing emotions Motivating oneself Empathy Social skills
Self-Efficacy Authoritarianism
Attitudes in Organizations
Attitudes
A persons complexes of beliefs and feelings about specific ideas, situations, other people
Cognitive Dissonance
The anxiety a person experiences when he/she simultaneously possesses contradictory or incongruent sets of knowledge or perceptions
Negative affectivity Downbeat and pessimistic, seeing things in a negative way, seeming to be in a bad mood
Perception in Organizations
Perception
An individuals awareness of and interpretation about the environment
Selective perception
Stereotyping
Attribution Theory We attribute causes to behavior based on our observations of certain characteristics of that behavior
Consensus Consistency
Distinctiveness
3.4
A pattern of action by the members of an organization that directly or indirectly influences organizational effectiveness
Performance Behaviors Work-related behaviors that the organization expects the individual to display
Dysfunctional Behaviors
Absenteeism: when an individual does not show up for work
Organizational Citizenship
The extent to which a persons behavior makes a positive overall contribution to the organization