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OBJECTIVE
To develop a Business Process that is customize to the company capability and capacity in meeting the requirements of the customers and ISO 9000 QMS Standard.
RESULTING TASKS: A draft Business Process approved by the management as a baseline for the development of the Quality Management System.
Neville-Clarke Indonesia Rev 0.1 Apr 2001 Slide No. 2
TRAINING PROGRAM
Introduction to Business Process Developing the Business Process Mapping ISO 9000 Identifying key processes
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OVERALL METHODOLOGY
Define your Business Process Understand the ISO 9000 Requirements Related the Requirements to your Business Process Identify Quality System Structure Develop Policy/Procedures to meet Business need in relation to Standard Implement, Review and Improve
Neville-Clarke Indonesia Rev 0.1 Apr 2001 Slide No. 7
4. Step Flowchart
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CORE PROCESSES
Core processes are normally driven by Customer requirements with an ultimate output of product or service delivery to the customer.
Examples of groups of such processes include: Sales and Contract Handing Order Processing and Delivery Manufacture and Delivery Installation and Maintenance Project Management and project Engineering
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PLANNING PROCESSES
Planning processes are generally driven by business plans and objectives.
Examples of groups of such processes include: Product/Service Design Resource Planning Evaluation and Planning
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SUPPORT PROCESSES
Support processes are initiated either by core processes or Planning processes with outputs directed generally at supporting core processes.
Examples of groups of such processes include: Production Support Technical Support Materials Control Operational Support
Neville-Clarke Indonesia Rev 0.1 Apr 2001
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Customer Requirements
Sales
Materials Control
Manufacturing
Production Support
Sales/Contracts
Material Control
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Purchasing
Return of Parts
EXERCISE
Divide into groups as assigned by the tutor and develop a Business Process Overview of your company. Composition of each group shall include members from the different department. Be prepared to give presentation of the result explaining how that organization conducts its business.
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Business Plans/Objectives
6, 7.3 7.1, 7.5
Sales
Materials Control
Manufacturing
Production Support
Customer
4, 5, 8
Review an Improvement
Neville-Clarke Indonesia Rev 0.1 Apr 2001 Slide No. 27
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EXERCISE
Using the Business Process already selected by each group: a. Review and consolidate initial solution b. Map ISO 9001 into the Business Process Overview
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INPUT
OUTPUT
ISO ELEMENT
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INPUT
OUTPUT
ISO ELEMENT
01.
Purchasing
PR
PO
7.4.2
02.
Vendor Evaluation
7.4.1
03.
Goods Receipt
04.
05.
Issue of Parts
Return of Parts
GIS
GRS
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HOMEWORK
Process Owner to co-ordinate the identification of the processes involved in the effectiveness of the process groups. Record the processes in the Context Diagram Identification Table.
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