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Cash Handling Guidelines Handling Bills by Credit Payment by Cheques Special Billing Instructions Unpaid Account Balance
Forms of Payment
Cash : Most acceptable form of payment but its not
form of payment in the modern days. It maybe operated manually where the credit form is filled up by the cashier and signature is obtained. In places where there are swipe machines it is connected through the internet and the amount charged is automatically debited. However, while accepting payments through credit cards one must ensure that: i. The credit card is acceptable by the establishment ii.Check its floor limit iii.The card is duly signed by the credit card holder iv.The validity date mentioned on the card
the bank. The person making payment through travellers cheques has to sign once when he obtains those negotiable instruments from the bank. He has to sign again when he en-cashes them.
travel agent to the passenger travelling through that particular travel agent. It is made in duplicate where what the guest is entitled to, is clearly mentioned. The original copy is given to the guest and the duplicate copy is send to the hotel. The guest upon checking-in presents the original copy at the reception desk and from then he can enjoy the services as mentioned in the voucher.
Voucher : A voucher is issued by certain establishment as a sales promotion aid and is to be availed in a particular establishment/s within a stipulated date and time. The entitlement of the holder of the voucher is mentioned on it. Upon presenting the voucher at the mentioned establishment or outlets the guest can enjoy the services mentioned therein.
letter issued by designated body/ies, who has been empowered to do so through certain contracts or packages, to any individuals guaranteeing payments to be made by the former upon presenting the bills for the services availed by the individual and duly signed by them. This
cases they are accepted the acceptance has to be authorized by the Lobby Manager.
to foreigners who are residing in the hotels. The required criterion for acceptance of payment through foreign currency is the currency has to be acceptable by that currency. The document required from the foreigner guest encashment of the currency is his/her passport. While en-cashing the foreign currency the cashier must check the prevailing rate of that currency on that particular date and then calculate the amount payable as per the local currency. Upon encashment the cashier would issue a foreign exchange certificate to the guest.