PRESENTATION

ON
MUMBAI DABBAWALA (CASE STUDY)

BY Vishal Kokane Suyog Patil Aditi Karnik Heena Gupta Amar Maharana

Financial System
Organization Structure Achievements & Partners

Working of Dabbawala

Reasons Why Six Sigma

Six Sigma

Mumbai Dabbawala Case Study

Conclusion

SIX SIGMA
Began in the year 1980 by Bill Smith , a reliable engineer at Motorola. 1 = 7,00,000 defects per million opportunities. Statistical measure and represents the level of perfection a 2 = 3,00,000 defects per million company attains. opportunities. Greek letter and is represented mathematically as million standard 3 = 67,000 per opportunities. deviation. = 60,000 per million Determines how good the companies4 performance is. opportunities. Focus of Six Sigma is on improving Quality & therefore 6= near to perfection almost 99.9999% right accuracy. efficiency. But most of the organization Six sigma is all about providing customer satisfaction operate at 3.8 with 99% of through involvement of all employees. accuracy. The projects of six sigma are run by Black belts who spend 50% of their time on projects. Master black belts are the outside consultants who teaches the core points to the black belts.

Six Sigmas Two Key Methodologies

DMAIC

DMADV

Rewards
Improved Reliability. Increased Value to the Customer. Increased Organizational morale. Reduction in Defects.

Challenges
Works for certain Products / Processes. Not Ideal for others. Not Quick Fix and Recipe for success. Requires Training at all Managerial Level. Critical Design. Lack of Discipline and Accountability.

Working of Dabbawala

Indentifying Dabba

Organization Structure
President Vice President

General Secretary
Treasure Director (9) Mukadaam Member (500)

Financial System
Service Charge Rs 150 300 per Tiffin per month.
Each group contains 20 members has 675 customers and earns Rs 1,00,000 per month which is divided equally among each member. Dabbawala earns between Rs 5,000 6,000 per month. Contributes Rs 15 per month to Association. Rs 35000 Maintenance cost Tiffin luggage basket pass Rs 180 per person. Maintenance of cycles Rs 300 2 cycles per month.

Maintenance of wooden boxes Rs 100 per person

T.C , police robbery of Tiffin Rs 500 yearly. Organizational fee Rs 15 per head.

Achievements
Shri.Varkari Prabhodhan Mahasmati Dindi (palkhi) sohala 4th march 2001.
Invitation from CII for conference held in Bangalore.

Documentaries made by BBC ,UTV, MTV, and ZEE TV

Dabbawalla services are popular with the Indian IT developer community in Silicon Valley, California, USA

World Record in Best Time Management with Six Sigma rating.

Name in GUINESS BOOK of World Records.

Invitation from German Radio Network, Radio Mirchi and Others.

Reason Why Six Sigma

Being semi literate having no knowledge about management principles their commitment, time management skills, Team spirit and unique Logistic system gives them best competitive advantage in their core competency delivery on time. Their Operating Cost is low and knowledge about Mumbai local train and area by perfect coding system make them perfect and Best in their business. Hardworking , honest and committed towards customer satisfaction and the importance of error free delivery of their services. Redefining Quality with optimum utilization of limited resources available.

Extra Dabbawala for each group as Back - Up. Every Dabbawala is clear cut about his role and objective (Knows what, when, how, to whom and why clearly) They never go on Strike which make them reliable and competitive in their sector. Salary is not a motivating factor but a sense of ownership and healthy relationship are main motivating factor. Expert in System due to 30years of experience(Zero percent attrition rate)

Honesty Hardwork

Customer Satisfaction

Passion & Dedication

=
DABBAWALA
Reliable Commitment Team Spirit

On time Delivery

Personalities Inspired By Dabbawalas

Conclusion
Passionate and dedicated to ones job.

Lack of passion for ones work is the main reason behind the high attrition rate in the corporate sector. Meet deadlines and ensure delivery schedules are efficiently executed. Honesty, integrity, hard work and dedication for job is something that all of you can learn from a dabbawalla Successfully satisfy its customers unfailingly. For any business customer is the king Treating their customer with utmost care, passion and dedication. This is something we can all implement in our life irrespective of the profession we choose. Their time management, teamwork, 100 per cent execution and total customer satisfaction have made them the subject of case studies for Students.