Yldrm BOZBIYI !

"rou# $ead of %e#artment of Strategic %evelo#ment

Strategic Management at the Revenue Administration of Turkey

PYRAMID OF STRATEGIC PLAN

Mission

Strategic Plan Performance Program Annual Report

Vision

Strategic Goals

Strategic O !ectives

Performance "ndicators

Activities#Pro!ects

WHAT IS STRATEGIC MANAGEMENT ?

Strategic Management
t t n

g $ a n # i $ t eg e % e t e en a % c r ro em S t er e p g g %h e a r n a an tli ch e t e a M w S t Where woul e " re a c h t an %e we want to !e? w d m o l u %n rfor o e e % w P % " o l $ ou

e&
to

e? ' ti c &e ! o

+i(ion

w o H Anal#(i( of Current Circum(tance)

Where are we now?

Mi((ion) Wh#

o we e*i(t?

& '()ST"ONS &

Strategic Management (ee%( the an(wer for four !a(ic ,ue(tion()
&$'R' AR' &'( &$'R' &O)+% &' &A*T TO B'( $O& &O)+% &' R'A-$ &$'R' &' &A*T TO B'( $O& &O)+% &' /O++O& A*% ',A+)AT' O)R S)--'SS
SIT)ATIO* A*A+YSIS

,ISIO*!MISSIO*! STRAT'"I- "OA+S STRAT'"Y. A-TI,ITI'S 0'R/ORMA*-' ',A+)ATIO*

WHAT IS STRATEGIC PLANNING ?

Plan of re(ult( Plan of change(

What I( Strategic Planning?

Mean( of ,ualit# management Reali(t Re(pon(i!ilit# of ren ering account Participator# approach

First Strategic Plan 2

!"2

MISSI-N STATEMENT * The purpose of the Ta+ Administration is to implement ta+ la%s in a fair, effective and efficient manner %hile providing assistance to increase voluntary compliance %ith ta+ la%s-

First Strategic Plan 2

!"2

STRATEGIC -./ECTI+ES A- "mprove the efficiency and effectiveness of ta+ administration .- )sta lish a modern integrated information technology support system C- Rationali/e and simplify the ta+ system

Main Ste$s

Training

Meeting

Strategic Plan 011230114

A((e((ment

Training %&r Hig' Le(el Manager

Strategic Plan 011230114 Tran(forming an 5ualit# Management Strategic Management Proce(( Management Pro&ect Management E65M E*cellent Mo el

2) ste$

Collecting (ugge(tion of mi((ion7 'i(ion an core 'alue( from all high le'el manager(

Meeting Pr&gra*"+

'uic0 Vie% of Strategic Management General Overvie% of the 1orld and Tur0ey Analy/ing the other countries2 missions and visions 3Australia, .ra/il, Canada, 4inland, "reland, (5, (SA6 1or0shop for mission and vision and core values To set up mission, vision and core values

Meeting Pr&gra*"2

Analy/e strategic plans of some countries, (-S-A- 7889:788; "reland 788<:788= and 7889:788> 1or0shop for strategic o !ectives To set up strategic o !ectives S1OT Analysis

Res,lts

MISSI-N To collect ade?uate revenue y adhering to principles of e?uity, impartiality, efficiency, for purpose of the contri ution to the improvement of the social %elfare@ to simplify the ta+ system@ to ensure and enhance compliance@ and to deliver top ?uality service to ta+payers-

Res,lts

+ISI-N The Tur0ish Revenue Administration %ill e a relia le, efficient and transparent institution covering and improving all 0inds of economic structures and activities as %ell as a pioneer and model one in glo al scale-

CHANGES IN -ASIC PHILOSOPHY

Relia!ilit# 6airne(( Impartialit# Effecti'ene(( Tran(parenc#

Awarene(( of Re(pon(i!ilit# Solution3oriente

-8R PRINCIP9ES

Competenc# Continuou( :e'elopment Participation

."2 +/ STRATEGIC PLAN

INCREASING VOLUNTARY COMPLIANCE

IMPROVING, COMPREHENDING AND MONITORING ALL KINDS OF ECONOMIC ACTIVITY

G-A9S

IMPROVING SERVICE QUALITY

BECOMING A GLOBALLY ACTIVE AND PRODUCTIVE ORGANIZATION

GOAL +) INCREASING 0OL1NTARY COMPLIANCE

-./ECTI+ES <
Continuou(l# impro'ing ta*pa#er (er'ice ,ualit# an e'eloping new (er'ice eli'er# channel(

7
Simplification an (tan ar i;ation of ta*pa#er tran(action(

=
Rai(ing ta* awarene(( throughout the communit#

"OA+ 12 IM0RO,I*"! -OM0R'$'*%I*" A*% MO*ITORI*" A++ I*%S O/ '-O*OMI- A-TI,ITY

-./ECTI+ES <
.y measuring si/e of informal economy, determining its sector:specific distri ution and reasons

7
Ta%ing nece((ar# mea(ure( to pre'ent ta* a'oi ance an e'a(ion an e'eloping metho ( of conflict(

=
Setting up an effective enforced collection system to ensure the payment of ta+es and other financial lia ilities on time

A
Monitoring an anal#;ing econom#

GOAL /) IMPRO0ING SER0ICE 21ALITY

-./ECTI+ES <
Setting Human Re(ource( management (#(tematic to impro'e Human Re(ource(

7
Impro'ing organi;ational (tructure an !u(ine(( proce((e( continuou(l# within the framewor% of (trategic management approach

=
Increa(ing organi;ational effecti'ene(( an efficienc# !# impro'ing IT (#(tem( an application(

9
Tran(forming the management of ta*pa#er (er'ice( into a mo ern7 #namic an well organi;e (tructure a( per contemporar# re,uirement(

Impro'ing ph#(ical con ition( to pro'i e effecti'e (er'ice eli'er#

GOAL !) -ECOMING A GLO-ALLY ACTI0E AND PROD1CTI0E ORGANI3ATION

-./ECTI+ES <
.ecoming RA a mo el organi;ation within the (en(e of European E*cellence Mo el an !eing a can i ate for European 5ualit# Awar

7
Impro'ing international communication7 (haring of %nowle ge an interaction an increa(ing cooperation with neigh!oring countrie(< RA

2 +!"2 +4 STRATEGIC PLAN

T$) PR)PARATORB ST(C")S 4OR 01=>301=? STRATEGIC P9AN

CIRC1LAR OF STRATEGIC PLANNING

PROVIDING OWNERSHIP OF STRATEGIC PLANNING STUDIES

of Strategic Planning

CONSTUTING ORGANIZATION

DRAWING UP PREPARATION PROGRAM

DETERMINING E5TERNAL STA6EHOLDERS

Mini(trie( 8ni'er(itie( Profe((ional -rgani;ation( Me ia Ta*pa#er Group(

Municipalitie( Regulating an Controller Corporation(

-8R E@TERNA9 STAAEH-9:ERS

Sectoral 8nion( Econom# Writer( Tra e A((ociation(

W'ere are 7e n&7?

The studies of prioriti/ation for e+ternal sta0eholders are going on- After this stage, the studies of methods relating to e+ternal sta0eholders analysis 3survey, intervie% etcD %ill prepare-

Than% #ou

The Pre(i enc# of Re'eneu A mini(tration :epartment of Strategic :e'elopment BCl CrCm .-D.IBIA

Group Hea of :epartment

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