Employee Training and

Development
What is Training &
Development?
• Helping organizations solve problems
through employee training:
• A planned effort to facilitate the learning,
retention and transfer of job-related
behavior.

• ASTD: http://www.astd.org
Who receives training?
• Examples
• New employees, customer service training,
communication skills, team training
management skills, diversity training,
conflict resolution.

• QG: How does new information and

communication technology affect
training?
Adult Learning Theories

• Social Learning Theory (Bandura)

• Learning through observing
• Modeling behavior
• Examples
Important factors of Training
Success
• Employee Readiness
• Transfer of Training
Employee Characteristics for
Readiness
• Ability
• Attitudes and
Motivation
• Learning Styles
Transfer of Training Issues
• Improve job performance
• Materials learned in training used on job
• Level of Transfer
• Zero!
• Positive
• Negative
Design Factors & Transfer of
Training
• Feedback
• General Principles
• Identical Elements
• Overlearning
• Sequencing
• Part vs. Whole
• Massed vs. Spaced
Work Environment & Transfer

• Reasons for Failure

• Training dissimilar to job
• Trained behavior not supported on job
• Trained behavior not often needed
How to do Training and
Development
• Needs assessment
• Set Objectives
• Training Design
• Deliver the training
• Evaluation
How to do a Training Needs
Assessment
• Organizational Analysis
• Organizational functioning, problems and goals
• Benefits of training to the organization
• Job or Task Analysis
• Work that needs to be done
• Person Analysis
• What employees can do
• What they should be able to do
Setting the Training Goals

• Establish training goals

• Set Behavioral objectives to reach
goals
• What must be learned?
• Measurable Behaviors
Training Development
• Develop training tasks to meet
objectives
• Content
• Designing HOW to present the material to
the employees so they learn it and it
transfers to the job.
Training Methods: In house
• On the job training
• Apprenticeship
• Vestibule Training
• Next to actual work site and hands-on experience
• Job Rotation
• Target all employees
• Leadership track

• QG: Experiences and effectiveness?

Training Methods: Off-Site

• Lecturing
• Behavioral modeling
• Simulations
• Computer assisted training

• QG: Experiences and effectiveness?

Training Methods: Management
• Case Studies
• Role playing
• Experiential management “games” and
simulations
• Blindfolded rope
• Conferences
• Facilitated open discussions
Training Methods: Management
• Mentoring
• Traditional, Step-ahead, Peer
• Informal vs. formal
• Coaching

• QG: Why are management training

methods different from other forms of
training? Turn in!
Review of Training &
Development
• Needs assessment
• Set Objectives
• Training Design
• Deliver the training
• Evaluation
Evaluation Measures
• Training Criteria:
• Reaction
• Learning
• Performance Criteria:
• Behavioral
• Results
• CHOOSE one (or more!)
Design of Evaluation Study

• One Group
• Basic experimental Designs
• Quasi-Experimental Designs
• Solomon 4 group design