A

RESEARCH PROJECT PRESENTATION

ON
“THE PROBLEM FACED BY THE PASSENGERS
USING G.S.R.T.C. SERVICES”
 GROUP MEMBERS
SR.NO. NAME YEAR

1. RAHESH SUTARIYA (CO-ORDINATOR) SYBBA

2. PARAG SONI SYBBA

3. MAHESH PRAJAPATI SYBBA

4. RAJEEV V. R. SYBBA

5. KAUSHIK SITAPARA FYBBA

6. CHETAN BELADIYA FYBBA

 FLOW OF THE PRESENTATION

 An Overview on Research Objectives, Methodology, and Data collection

 Introduction of G.S.R.T.C.

 Services Provided by G.S.R.T.C.

 Organizational Structure

 Management and Administration

 Performance of G.S.R.T.C.

 Findings and Analysis of Data

 Overall conclusion and recommendation

 Bibliography

 Sources of Information
 An Overview on Research Objectives,
Methodology, and Data collection

TYPES OF RESEARCH
 Exploratory research
 Conclusive research (Descriptive research)
 Explanatory research

RESEARCH OBJECTIVES
 Primary Objectives
 Secondary Objectives
 PRIMARY OBJECTIVES:
 To find the major problems faced by the passengers using
G.S.R.T.C.
 The aim is also to reveal the administrative problems.

 SECONDARY OBJECTIVES:
 To throw some lights on the performance of G.S.R.T.C.
 To find infrastructural problems.
 To reveal growth prospects of G.S.R.T.C.
 To find out fare structure and various types of buses provided
to the passengers by G.S.R.T.C.
 RESEARCH METHODOLOGY
STEP 1: PROBLEM DEFINITION

STEP 2: RESEARCH OBJECTIVE

STEP 3: RESEARCH DESIGN (STRUCTURE)

STEP 4: DATA GATHERING (DATA COLLECTION)

STEP 5: DATA ANALYSIS AND INTERPRETATION

STEP 6: PRESENTING THE RESULTS

• Types of Data Analysis
 Qualitative Data Analysis
 Quantitative Data Analysis
• Sample Size – 300 Passengers
• Data Collection
 Primary Data
 Observation
 Personal interview
 Questionnaire
 Secondary Data
 Internet
 Journals
 Magazines
 Government publications
 Institutions
 Secondary Information from various bus depots
 INTRODUCTION OF G.S.R.T.C.

 What is G.S.R.T.C.?
 Establishment
 Objectives
 Employed people, connectivity to the village,
divisions and depot
 Bus stations, Pick-up stands and number of buses
operated by G.S.R.T.C.
 SERVICES PROVIDED BY G.S.R.T.C.

 Primary Services.
• Mofussil Services
• Intercity Services
• Interstate Services
• Parcel Services
• City Services
 Special Services.
• Festival Services
• Services connecting to industrial zones.
• Services connecting to Schools and colleges.
 ORGANISATION STRUCTURE
Transport minister of Gujarat – Shri Amit Shah

Chairman-H.K.Das

Managing Director-G.R.Aloria

Legal (Law H.R. Department Accounting Administrative Traffic Building

Department) Department Department Department Department

EMPLOYEES
MANAGEMENT AND ADMINISTRATION

 Board of Directors.
1. H.K.DASH Chairman
Principal Secretary, Port & Transport Dept.

2. Shri G.R. Aloria, IAS Vice Chairman

Vice Chairman & Managing Director, GSRTC,
Ahmedabad
3. Principal Secretary (Expenditure) , Finance Department Director
Government of , Gandhinagar

4. Director Director
Central Institute Of Road Transport, Pune

5. Chief Commercial Manager Director

Western Railway, Mumbai

6. Dy. Secretary, Ministry of Road, Transport & Director

Highways
Transport Bhavan, .
 TYPES OF BUSES OFFERED BY G.S.R.T.C.

 Ordinary bus service.

 Express bus service.

 Semi-luxury bus service.

 Luxury bus service.

 Air conditioned bus and inter-state bus service.

 • Fare Structure
 Ordinary bus service.
• Re.1/- up to 1.5 Stage
• Rs.2/- 2 stage to 2.5 stage
• Rs.3/- beyond 2.5 stage
• Rs.4/- beyond 10 stage

 Express bus service.

• Rs.7/-for a journey from 6 to 10 stages
• Rs.12/- for a journey beyond 10 stages
• There shall be no sub-stage
Semi –luxury bus service
• Rs. 13/- for a journey up to 10 stages
• Rs 21/- for a journey beyond 10 stages
• There shall be no sub-stage

Luxury bus service

• Rs 15/- for a journey up to 10 stages
• Rs 21/- for a journey beyond 10 stages

Air-Conditioned bus service

• Rs.15/- for a journey up to 20 stages
• Rs.20/- for a journey beyond 29 stages
 PERFORMANCE OF
G.S.R.T.C.
• Passenger travel per day (in lakhs):-
YEAR JAN-07 JAN-08

PASSENGER TRAVEL 22.8 24.8

PER DAY
• Total Earnings of G.S.R.T.C. (Rs. in crores):-

YEAR JAN-07 JAN-08

TOTAL EARNINGS (IN 564 623

CRORES)
• Total Loss (Rs. in crores):-

YEAR JAN-07 JAN-08

TOTAL LOSS (IN 8.48 20.46

CRORE)
• PERFORMANCE OF G.S.R.T.C. COMPARSION
BETWEEN 1960-61 AND 2007-08
 Passengers travelled per Day (in thousands):
YEAR 1960-61 2007-08
PASSENGER TRAVEL 401 2321
PER DAY
• Rate of accidents on per 1000 kms. :
YEAR 1960-61 2007-08

RATE OF ACCIDENTS 12 98
• Kilometers covered by bus on per day

YEAR 1960-61 2007-08

KILOMETERS COVERED BY 171 396

BUS PER DAY
 FINDINGS AND
ANALYSIS OF DATA
• PASSENGER PROFILE
1. AGE :
AGE Below 18 Between 18 – 35 Above 35 Total

Respondent 90 203 7 300

Percentage 30 67.67 2.33 100

 2. DISPOSITION: -
Disposition Undergraduate Graduate Jobber Professional Total

Respondents 154 61 47 38 300

Percentage 51.33 20.33 15.67 12.67 100

 • MONTHLY INCOME

Income None Below 4500 Between 4500- Above 9000 Total

9000
Respondents 140 35 73 52 300

Percentage 46.33 12 24.33 17.33 100

 • HOW DO YOU TRAVEL?

Options By personal By G.S.R.T.C. By private By Railway Total

vehicle Travelers
Respondents 56 190 38 16 300

Percentage 18.67% 63.33% 12.67% 5.33% 100%

 • IF YOU TRAVEL BY G.S.R.T.C., THEN HOW OFTEN DO YOU USE THIS
PUBLIC TRANSPORT?
Options Daily Weekly Sometimes, when Never Total
needed
Respondents 150 20 130 0 300

Percentage 50 6.67 43.33 0 100

 • WHAT MAKES YOU TRAVEL IN G.S.R.T.C.?
Options Frequency of Timing of buses Cheaper fare than No other option Total
buses others available
Respondents 23 52 150 75 300
Percentage 7.67% 17.33% 50% 25% 100%
• DO YOU THINK, TRAVELLING IN G.S.R.T.C. SAVES YOUR TIME?

Options Yes No Total

Respondents 173 127 300

Percentage 57.67% 42.33% 100%

 • IF NO, THEN WE ASKED TO TICK ON ONE OF THE
FOLLOWING OPTIONS:-

Options Due to puncture Due to slow in driving Due to irregularities Due to more than
in between route of buses needed stops

Total Responses 14 49 68 40
 DO YOU THINK, G.S.R.T.C. BUSES ARE PROPERLY
MAINTAINED?

• Options Yes No Total

Respondents 164 136 300

Percentage 54.67% 45.33% 100%

 • IF NO, WE ASKED TO TICK ONE OF THE FOLLOWING
OPTIONS:-

Options Lack of mechanics Shortage of spare Unavailability of Improper

parts workshop management
Total Responses 121 44 19 96
• DO THE BUSES COME IN THE BUS DEPOTS ACCORDING TO
TIME TABLE?

Options Yes No Total

Respondents 191 109 300

Percentage 63.67% 36.33% 100%

• DO YOU GET A SATISFACTORY REPLY FROM THE INQUIRY
WINDOW?

Options Yes No Total

Respondents 185 115 300

Percentage 61.67% 38.33% 100%

• IF NOT, WE ASKED TO TICK ONE OF THE FOLLOWING
OPTIONS:-

Options Absence of officer Due to his misbehavior No window at all

Total Responses 40 108 9

• DO YOU SUPPORT THE GOVT. PROPOSAL TO REPLACE THE
OLD BUS TO NEW ONE?

Options Yes No Total

Respondents 281 19 300

Percentage 93.67% 6.33% 100%

 • THINKING ABOUT TRAVELLING IN G.S.R.T.C., HOW DO YOU
FEEL ABOUT USING G.S.R.T.C.?

Options I would be happy to use It’s not preferred way, I would use only when I would never use it Total
but I would consider other option is not there

Respondents 171 61 52 16 300

Percentage 57% 20.33% 17.33% 5.33% 100%

 • THERE IS INSUFFICIENT CAPACITY IN THE BUS:-

Options Strongly agree Agree Disagree Strongly disagree Total

Respondents 63 192 38 7 300

Percentage 21% 64% 12.67% 2.33% 100%

 • BUS STOPS ARE DANGEROUSLY OVERCROWDED:-

Options Strongly agree Agree Disagree Strongly disagree Total

Respondents 66 136 89 9 300

Percentage 22% 45.33% 29.67% 3% 100%

 • THERE IS A SHORTAGE OF BUSES FOR PARTICULAR
REGION:-
Options Strongly agree Agree Disagree Strongly disagree Total

Respondents 22 143 82 9 300

Percentage 22% 47.67% 27.33% 3% 100%

 • THERE IS A SHORTAGE OF DRIVERS AND CONDUCTORS:-

Options Strongly agree Agree Disagree Strongly disagree Total

Respondents 30 129 124 17 300

Percentage 10% 43% 41.33% 5.67% 100%

 • IMPROPER MANAGEMENT IS THE FUNDAMENTAL
PROBLEM:-

Options Strongly agree Agree Disagree Strongly disagree Total

Respondents 101 141 49 9 300

Percentage 33.67% 47% 16.33% 3% 100%

• ARE YOU SATISFIED WITH THE SERVICES RENDERED BY
G.S.R.T.C.?

Options Yes No Total

Respondents 195 105 300

Percentage 65% 35% 100%

 • IF YES, WE ASKED TO INDICATE THE LEVEL OF
SATISFACTION FROM G.S.R.T.C.:-

Options LOW AVERAGE HIGH Total

Respondents 15 159 21 195

Percentage 7.69% 81.53% 10.76% 100%

 Conclusion
• The passengers face a number of problems. They are as
follows:
 long wait for the bus
 They have to push themselves to get into bus
 Insufficient capacity in terms of seating
 Passengers have to stand during the journey
 Seats of the buses are in bad condition (especially in ordinary buses)
 Satisfactory level from G.S.R.T.C.
Satisfaction < expectation Almost all the cases

Satisfaction = expectation Only in a few cases

Satisfaction > expectation Only in a very few cases

 The passengers usually get an un satisfactory reply from Inquiry window officer
 The buses get punctured in between route
 passengers have to travel in noisy buses which have cut more that 7, 00,000 kms.
 Sometimes, travelling is G.S.R.T.C. becomes time consuming
 Sometimes, the buses do not make their predetermined stops
 The passengers face a shortage of buses for a particular region
 RECOMMENDATIONS
• We recommend some solutions to the above problems:
 G.S.R.T.C. should introduce new fuel efficient buses
 G.S.R.T.C. should introduce new innovative and attractive schemes
The schemes available as of 31st July, 2008 are as follows:
 Booking, Reservation schemes
 “Half pay, Full pass” scheme for one month
 Student concession pass scheme
 Special vacation tour scheme
 Seasonal offer scheme
 G.S.R.T.C. should make effective administration and management of buses
 The benefit of specialization and division of work can also be taken
 The complaints of passengers should be analyzed carefully and respond it instantly
 G.S.R.T.C. should establish fruitful, healthy and better relationships with passengers by
giving better services.
 G.S.R.T.C. should make effective route guide model
 Proper implementation of their rules and regulations and follow it very strictly
 The pick-up stands should be clearly and fairly placed and be kept neat and clean by
G.S.R.T.C.
 G.S.R.T.C. should allow passengers to take part in management
 Bibliography
 The report from Gujarat State Road Transport Corporation(G.S.R.T.C.)/ 2007-
2008
 The report of Indian Institute of Management on G.S.R.T.C. by N.
Ravichandram and M.V.N.Surya Prasad / march 2005
 The book Research Methodology by Panneerselvem R. /first edition/New Delhi
Publication, Prentice hall of India Pvt. Ltd., 2005/ Page referred to from 1 to
16, 17 to 38, and 218
 Research Methodology by M.C. Burney D.H./ 1st Edition/Singapore, Thomson
India Pvt. Ltd., 2001/ Page referred to from 1 to 111
 Research Methodology for Management by Sajahan S./ 2nd Edition/ New Delhi
Publication House, 2005/ Page refereed to from 1 to 144, 247 to 378
 Designing and Managing a Research Project by Micheal Jay Polo and David
Walter/ 1st Edition/ A division of scope India Publication/ Page referred to from
1 to 53
 Articles Collected from news papers- Sandesh Newspaper, Divya Bhaskar
Daily
 Sources of Information
 www.gujaratsrtc.com
 www.google.com
 www.yahoo.com
 Wikipedia-G.S.R.T.C.