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COMMUNICATION IN AN ORGANISATION
being assessed
being ridiculed
being misunderstood
Fear of
being honest/ backlash
being exposed
being questioned
External
Communication with individuals outside the organisation/other organisations on a (in)formal basis that helps in facilitating in its working
Informal
Grapevine Lateral
Vertical Communication
Refers to communication between bosses and
subordinates Takes two forms upward and downward Often defined by stringent rules that result in hampering the working ambience Most important for the effective functioning of an organisation It can involve skipping levels
Downward Communication
Communication that goes from the bosses to the
subordinates Often in the form of orders Usually defined by a high degree of formality
Upward Communication
Communication that goes from the subordinates to the
bosses Often highly formal Usually accompanied by a high level of disguise Largely in the form of replies, requests
Horizontal Communication
Communication (at an (in)formal level) between people at
the same level in an organisation or among organisations Very important for maintaining complete efficiency within an organisation
Lateral Communication
Communication across various levels Can be either formal or informal Often in the form of networking Can be misused to subvert hierarchy and gain favours
Grapevine Communication
Informal communication within an organisation
Written
Minutes/Agenda/Notices
Communicating Effectively
Need to open/utilise maximum channels Choosing channels and modes carefully Adopting a flexible approach Keeping an open mind