M.

Usman-ul-Haq Daniyal Danish

16718 11198

HSBC Bank Middle East Limited is the largest and most widely represented international bank in the Middle East. A principal member of the HSBC Group since 1959, the bank's unique relationship with the Middle East dates back more than a century

HSBC started its operations in Pakistan in 1982. Since then, it has expanded to all major cities of Pakistan and operates as a full service bank. It currently has 10 offices,. In 2008, The Hongkong and Shanghai Banking Corporation sold Pakistan banking business to HSBC Bank Middle East Limited.

Culture of HSBC is:

Innovation and Risk Taking Outcome orientation Stability opinions and suggestions are welcomed Majority managers do not believe on micromanagement

Its a de-centralized organization, every unit head is responsible for its department activates. All the problems are solved at department level first then it comes to higher management Decision making is also taken by each department first and then it present to CEO for final decision.

We found that Leaders in HSBC are of mixed type, we can say Democratic, highly motivated towards their teams, suggestions and point of view of every team member is taken and decision is based on sum of all ideas, each manager works with their teams and groups, participation of every employee is mandatory, in the end of the day they want results. They are task oriented.

In HSBC normally groups are project based mean task group and after completing the task they again split, normally sales and marketing managers made group of their sub-ordinates, but operation staff works individually and responsible for his own work

Attitude defines as Evaluative Statements or judgments concerning objects, people or events. Attitudes are complex lets suppose if management declares that this year no increment, what would be the response? In HSBC increment are given on performance based of every single employee, HR is vigilant, what majority staff expect from management, management do if that is for the sake of banks benefit, because company is due to its staff

There are two major job attitudes Job satisfaction Job involvement We found both things in HSBC staff, although closing of HSBC is coming, but still employees are totally involved for banks benefits A fear of job continuity has come in employees minds due to current situation of bank

Values: Dependable and do the right thing Open to different ideas and cultures Connected to customers, communities, regulators and each other Principles: Risk-Management Customer-focus Performance-focus Efficiency Quality Speed

Dos

Professionalism Discipline Risk Taking Taking responsibility Being vigilant in all transactions Dress code

Donts No unions No violation of code of conduct Fraud Resistance of fraud/Money laundering

HSBC management believes on Theory Y, their employees like to work and creativity. To keep motivating its staff, HSBC get them promoted and increase their salaries on yearly basis or sometimes on semi annually basis, To keep engage its staff in creativity, banks conducts training sessions on regular basis, which are within the country as well as outside the country For managers and sales staff, international tickets are offer on achievement of particular task Annual dinner, corporate events also conducted No of bonuses are also based on performance, usually 0 to 8 bonus are given

As there are no unions tradition in international banks, so only little conflicts raise in bank, which are solved by the unit head normally.

Example of confliction A few days back, a confliction raise between two senior managers about handling of one corporate client, both were saying that he has better plans to treat that A/c, their unit head bring both them close, took both plans on one piece of paper and then took the best one which was sum of both ideas, and divide the plan between both managers

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