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8D Problem Solving
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What is 8D?
Ford Motor Company started a problem solving process known as 8D which takes 8 Disciplines and uses them to tackle engineering problems
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8 Disciplines
BIRMINGHAM STOPPER CORRECTIVE ACTION REPORT
8D METHOD: CUSTOMER: PART NO: DESCRIPTION: DEFECT/FAULT DESCRIPTION: 8D TEAM: CAR RAISED BY: DATE: LOG NO: INTERNAL: 4 EXTERNAL: 4
A typical
form is used for the 8D approach to problem solving
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DATE:
DATE:
DATE:
DATE:
ACTION BY: PREVENT RECURRENCE (DOCUMENT UPDATE): F.M.E.A. REVIEWED (Y/N) CONTROL PLAN REVIEWED (Y/N) WORKS ORDER TEXT REVIEWED (Y/N)
DATE:
ACTION BY:
DATE:
COMMENTS:
DISTRIBUTION:
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8D Problem Solving
1. 2. 3. 4. 5. 6. 7. 8.
Define the problem. Build a team. Containment action. Determine the root cause. Verify the root cause. Corrective Action. Prevention. Congratulate the team.
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What action can be taken immediately? Do we have stocks that need sorting? Are we still manufacturing parts with the problem?
Will the actions that we take cause other problems?
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Brainstorming
Purpose - generate a list of
problems opportunities ideas
Success requires
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Resp / Date
Use this Path for Investing why the problem was not detected Why ?
Why ? Why ? Why ?
A
Why ? Why ?
Why ?
B
Why ?
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Has everyone been notified of the actions taken? Have we reviewed and updated the relevant F.M.E.A.? Have any temporary short term fixes been removed?
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D7. Prevention
8D
We have now seen the 8D problem solving method. You may be called upon to help solve a problem. Understanding the 8D approach will help in tackling future problems.
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