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Welcome to BUSI 1007/MGMT2401

Principles of Management
School of Business The University of Hong Kong

Course Objectives

Overview of what management is about What is it like to be managers? Practice your management skills

Professor Simon Lam KKL 719 3917-1008


Class Class Class Class Class Class

F: G: H: I: J: K:


Week Week Week Week Week Week Week Week Week Week Week Week

1 2 3 4 5 6 7 8 9 10 11 12

Introduction to Management Management: Yesterday and Today Strategic Management Organizational Culture and the Environment Planning and Decision making Organizational Structure Reading Week no class Managerial Communication Controlling Motivating Employees Leadership Group Presentation

Course Assessment

20% 25% 25% 30%

Class Participation Group Project Group Term Paper End of Term Test

Text Book
Robbins, S.P. & Coulter, M., Management Prentice-Hall.
Management Lab

Classroom Courtesy

Managers need to establish policies and enforce them Mobile Phone Policy ? Foods If you bring in a lavish meal (e.g. hamburger), make sure you bring enough for everybody? Please try to sit with your group members.


Do not come with your phone on Do not talk but share Do not memorize but analyze Do not just hand in works but learn something Do not hesitate to come to my office

Electronic Components Firm Hunghom invites applicants for the following

Sales Manager
Responsibilities: Lead a sales team to develop distribution network in HK & China Develop sales action plans to achieve target sales Direct & control sales activities to achieve assigned group sales targets Implement administrative procedures, organization, quality audit and control of the department Requirements: Degree or Higher Diploma in Electronic Engineering or Business Studies Minimum 3-5 yrs experience in sales & marketing field Good communication and interpersonal skills Work independently, result-oriented, creative with good leadership skills

Sales Executive
Responsibilities: to develop new sales accounts to explore and expand sales and marketing network

Degree or Higher Diploma in Electronic Engineering Minimum 2 yrs experience in sales & marketing field Customer focused with good presentation skills Self-driven, energetic, and good team player 10

Why are Managers Important?

Organizations need their managerial skills and abilities more than ever in these uncertain, complex, and chaotic times. Managerial skills and abilities are critical in getting things done. The quality of the employee/supervisor relationship is the most important variable in productivity and loyalty.

Who Are Managers?

The people responsible for coordinating the use of an organizations resources to meet its goals Management is the process of coordinating work activities so that they are completed efficiently and effectively with and through other people Management is what managers do. Authority and responsibility.


Management Functions Management Roles Management Skills


What Do Managers Do?

Planning - defining goals, establishing strategies

for achieving those goals, and developing plans to integrate and coordinate activities Organizing - determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are made Leading - directing and motivating all involved parties and dealing with employee behavior issues Controlling - monitoring activities to ensure that they are going as planned

Four Functions of Management

Management Roles

Interpersonal roles

Figurehead, leader, liaison Monitor, disseminator, spokesperson Entrepreneur, disturbance handler, resource allocator, negotiator

Informational roles

Decisional roles



specific categories of managerial behavior

are ceremonial and symbolic in nature Informational - receiving, collecting, and disseminating information Decisional - revolve around making choices

Interpersonal - involve people and duties that

emphasis that managers give to the various roles seems to change with their organizational level

Managerial Roles



Technical - knowledge of and proficiency in a

certain specialized field Human - ability to work well with other people both individually and in a group Conceptual - ability to think and to conceptualize about abstract and complex situations
see the organization as a whole understand the relationships among subunits visualize how the organization fits into its broader environment





What is management?


getting the most output from the least amount of inputs completing activities so that organizational goals are attained



Effectiveness and Efficiency



Doing things right Getting the most output for the least inputs

Doing the right things Attaining organizational goals

Efficiency and Effectiveness in Management


Why should we study Management?


Why Study Management?

The Reality of Work most people have some managerial responsibilities most people work for a manager

Why Study Management?

Universality of Management management is needed


all types and sizes of organizations at all organizational levels in all work areas

management functions must be performed in all organizations



have vested interest in improving


Universal Need for Management

Rewards and Challenges of Being a Manager

So how can you be a good manager?

What makes a good manager? Have you ever encountered a good manager? Can you name some of the qualities or attributes?