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13967/PS/MM/06 19421/PS/MM/06
Presentation Outline
Introduction to Starbucks Industry Overview Company Overview Site Analysis Recommendations for Improvement Focused Recommendation for Improvement Final Action Plan Impact Analysis Wrap Up
Presentation Outline
About Starbucks
Overview Timeline Corporate Values and Business Principles Mission Statements Corporate Social Responsibility
Industry and Competitive Analysis Coffee industry Competitor analysis Generic competitive strategy PEST analysis Site 7-S analysis Conclusion Recommendation
Starbucks Strategy
Presentation Outline
About Starbucks
About Starbucks
Overview
Timeline Corporate Values and Business Principles Mission Statements Corporate Social Responsibility
Overview
Established in 1971 at Seattle, Washington Famous for its quality fresh-roasted coffee beans and stylish atmosphere. Over 9,000 stores worldwide Product lines include : beverages (coffee, Tazo tea, soda, juices) pastries whole coffee beans coffee-related hardware and equipment merchandise (mug, CDs)
Timeline
1971
Starbucks Coffee, Tea, and Spice store (coffee bean roasting) opened in Seattles Pike Place Market.
Howard Schultz joined Starbucks.
1992
1995
Timeline
1996 Starbucks began selling bottled Frappuccino. 1999 Starbucks acquired Tazo Tea. 2000 Acquired Hear Music, a San Francisco-based company 2003 Starbucks acquired Seattles Best Coffee 2005 Introduced Starbucks Coffee Liqueur; Acquires Ethos Wate
Mission Statements
Company Mission Statement:
About Starbucks
Establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while we grow.
Mission Statement
Six guiding principles: Provide a great work environment and treat each other with respect and dignity. Embrace diversity as an essential component in the way we do business. Apply the highest standards of excellence to the purchasing, roasting, and fresh delivery of our coffee. Develop enthusiastically satisfied customers all of the time. Contribute positively to our communities and our environment. Recognize that profitability is essential to our future success.
Starbucks Strategy
Rapid store expansion strategy Domestic store expansion International store expansion Employee Training and Recognition Real Estate, Store Design, Planning, and Construction Store ambience
Product Coffee
Line
purchasing strategy
Starbucks Strategy
Rapid store expansion strategy
Domestic store expansion A three-year expansion strategy Starbucks everywhere approach International store expansion Company-owned and company-operated stores or licensing Created a new subsidiary, Starbucks Coffee International Expanded its consumer products channel in South Pacific region
Starbucks Strategy
Employee Training and Recognition Systems to recruit, hire and train baristas and store managers screening training programs awards for partners Real Estate, Store Design, Planning, and Construction A broad range of store formats (the right image and character) A stores of the future project team High-traffic, high-visibility store locations Control of average store opening costs Wi-Fi availability at stores
Starbucks Strategy
Store ambience
The concept of everything matters
Assessment of standards
Starbucks Strategy
Product Line
Wide range of products choices Special product promotion Selling music CDs Joint ventures PepsiCo Dreyers Grand Ice Cream Jim Beam Brands Acquisitions Hear Music Ethos Water Starbucks Cards Partnership with Bank One
Starbucks Strategy
Coffee purchasing strategy
Building relationship with growers and exporters, checking on agricultural conditions and crop yields, and searching out varieties and sources that would meet Starbucks standards. Using fixed-price purchase commitment and purchasing coffee future contracts Contributing to the sustainability of coffee growers and helping environment conservation Purchasing and marketing Fair Trade Certified coffee Promoting coffee cultivation methods that protected biodiversity and maintained a healthy environment
C Corporate Values and Business Principles Mission Statements Corporate Social Responsibility
Coffee industry
Competitor analysis
drinking trend
Coffee is the second most consumed drink after water. Americans substitute specialty coffee for alcohol. Coffee shops are a great place to meet people. Coffee is an affordable luxury. Consumers are more knowledgeable about coffee.
Coffee
beans production
In 1994, coffee was the second most traded commodity after Oil. There are two types of Coffee, namely basic and specialty.
Competitor analysis
2 Types of Competitor: Coffee shops and restaurants Nationwide coffee manufacturers (rival brands of specialty coffee)
Current strategy
Merger of local and regional chains of coffee shops etc.
Assumptions Competitors assumptions about themselves Competitors assumptions about the industry and other companies in it
Capabilities (areas of competitors strengths and weaknesses) Product Dealer/distribution Operations R&D Financial strength Organization & managerial ability Personnel turnover
niche buyers better than rivals Buyers have distinctive preferences, special requirements, or unique needs Have unique capabilities to serve needs of target buyer segment Big enough to be profitable and offers good growth potential Costly or difficult for multi-segment competitors to meet specialized needs of niche members Starbucks has resources and capabilities to effectively serve an attractive niche Few other rivals are specializing in same niche
PEST Analysis
Political
Influences
Relationships between U.S. and countries producing coffee beans Environmental regulations Industry-specific regulations
Economic
Influences
Demand for food and beverages Customers buying power Exchange rate & taxation
PEST Analysis
Social
Influences
Influences
advances in manufacture
biotech and agricultural development IT developments
Site 7S Model
Strategy
Rapid
Product Coffee
purchasing strategy
Site 7S Model
Store Manager
Structure
There are one store manager, one assistant manager, some shift supervisors and 16 partners/baristas
Assistant Manager
Shift Supervisors
Baristas
Baristas
Baristas
Site 7S Analysis
Staffing
Employee benefits package includes base salary, health care benefits, stock option plan, and Health care benefits include preventive care, crisis counseling, dental care, eye care, mental health, chemical dependency, and medical costs for terminal illness up for 29 months. Employees trainings that include basic 24 hour-training, Star Skills, Coffee Master Program, Servant Leadership Workshop, Career Power and Career Power for Coaches Workshop. Awards for partners, which range from frequent awards to highlevel cash awards.
Site 7S Analysis
Systems
Centralized control over individual stores by headquarters Total Quality Management (i.e. Just-In-Time) Information system to support business operations.
Site 7S Analysis
Skills
coffee making customer service sales techniques
Site 7S Model
Style
Site 7S Model
Shared
Values
CSR. Respect employees by calling them partner. The importance of profitability for future success
Conclusion
Focuser can defend against challengers via superior ability to serve niche members
Recommendation
Focuser can defend against challengers via superior ability to serve niche members