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Dysfunctional Conflict
Conflict that hinders group
(Negative) performance
Sources of Conflict
• Different values and beliefs
• Role pressure or clarification
• Perception differences
• Diverse goals or objectives
• Group status or identity
• Race, ethnicity, or gender differences
Sources of Conflict
• Personality clash
• Competition for limited resources
• Disagreement on how things done
• Personal, self, or group interest
• Tension and stress
• Power and influence
Positive Factors of Conflict
• Stimulates interest
• Forum for discussions
• Increases cohesiveness
• Promotes change
• Provides means to work together
Conflict Process
Antecedent conditions
Manifest behavior
Conflict Resolution
Or Suppression
Resolution aftermath
Dimensions of Conflict-Handling
Intentions
Intentions
Competing
A desire to satisfy one’s interests, regardless of the
impact on the other party to the conflict
Collaborating
A situation in which the parties to a conflict each desire to
satisfy fully the concerns of all parties
Avoiding
The desire to withdraw from or suppress a conflict
Intentions
Accommodating
The willingness of one party in a conflict to place the
opponent’s interests above his or her own
Compromising
A situation in which each party to a conflict is willing
to give up something
Conflict-Intensity Continuum
Conflict Table
I win I lose
Approach Approach
Approach Avoidance
Multiple
Approach Avoidance
Avoidance Avoidance
Inter-Personal Conflict
• Individual – Individual Conflict
Transactional Analysis (I)
Transactional analysis (TA): a method of
understanding behavior in interpersonal
dynamics.
• The three ego states
–Parent
• Critical parent
• Sympathetic parent
–Child
• Natural child
• Adapted child
–Adult
Transactional Analysis (I)
• The three types of transactions
– Complementary
– Crossed
– Ulterior
Transactional Analysis (II)
• Complementary transaction
P P
A A
C C
P P
A A
C C
Transactional Analysis (III)
• Crossed transaction
P P
A A
C C
P P
A A
C C
Transactional Analysis (IV)
• Ulterior transaction
P P
A A
C C
P P
A A
C C
Johari Window
• Arena – I know – You know
• Facade – I know – You don’t know
• Blind – You know – I don’t know
• Unknown - I don’t know -You don’t know
Attitude toward Oneself
Life Positions
I’m
Positive OK — I’m OK —
You’re not OK You’re OK
Negative
I’m not OK — I’m not OK —
You’re not OK You’re OK
Positive Negative
Attitude toward Others
Conflict Management Techniques
Conflict
ConflictResolution
ResolutionTechniques
Techniques
•• Problem
Problemsolving
solving
•• Superordinate
Superordinategoals
goals
•• Expansion
Expansionofofresources
resources
•• Avoidance
Avoidance
•• Smoothing
Smoothing
•• Compromise
Compromise
•• Authoritative
Authoritativecommand
command
•• Altering
Alteringthe
thehuman
humanvariable
variable
•• Altering
Alteringthe
thestructural
structuralvariables
variables
Conflict Management Techniques
Conflict
ConflictResolution
ResolutionTechniques
Techniques
•• Communication
Communication
•• Bringing
Bringingininoutsiders
outsiders
•• Restructuring
Restructuringthe
theorganization
organization
Conflict Management