9 July 2012 6 December 2012 THE REGENCY HOTEL ALOR SETAR

MOHD IKHSAN BIN KAMARUDDIN (18DHK10F2039)

Companys Background Companys Organization Chart Why I choose that organization Job Specification Departments Involved Events Organised Overall Experience The best Experience Is the place suggested for the next LI session

Intro

Activities During Industrial Traning

Conclusion Suggestion

COMPANYS BACKROUND

Companys Profile Registered name Branch Star Rate Owned by Manage by Phone/Fax number Email Address

: The Regency Alor Setar : Gunung Jerai, Taiping, Seremban dan Kuching : 3 star : PKNK Hotels Sdn. Bhd : The Regency : 604-7335951/604-7335263 : Rask@streamyx.com :Lot 134-141, Jln. Sultan Badlishah, 05000 Alor Setar Kedah.

COMPANYS BACKROUND

The Regency Hotel Alor Setar is owned by PKNK Hotels Sdn. Bhd. Located in a specific area in the heart of Alor Setar. Before this, The Regency Hotel Alor Setar is known as The Grand Continental Alor Setar There are 135 rooms avalaible in this hotel that can be categorized into 4: i) Superior Room ii) Deluxe Room iii) Junior Suite iv) Deluxe Room The price range for each room is RM230-RM950 per night. There are 4 branches of The Regency in Malaysia.

THE REGENCY HOTEL ALOR SETAR ORGANIZATION CHART

GENERAL MANAGER PN. MARDZIAH BT MD ISA

FRONT OFFICE DEPARTMENT MANAGER PN. AZREEN ONG

FOOD &BEVERAGE DEPARTMENT MANAGER EN. ZAMBRI BIN ISMAIL

HOUSEKEEPING DEPARTMENT MANAGER EN. YAZID BIN YAAKOB

KITCHEN DEPARTMENT MANAGER CHEF BAZELI BIN MD KASA

MAINTAINANCE DEPARTMENT MANAGER EN. NAZRI BIN HUSSAIN

SALES DEPARTMENT MANAGER EN. HAFIZUL BIN DATO FAKHRURRAZI

SECURITY DEPARTMENT MANAGER EN BASIR BIN SAAD

WHY I CHOOSE THIS ORGANIZATION?

Recommended by seniors. Located near my house. 3 star but the hotel environment is very good. Can learn new things in here.

JOBS SPECIFICATIONS / DEPARTMENTS INVOLVED

Department
Housekeeping Department

Job Specifications
Clean all the rooms. Organisation and thoroughness: preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures. Cleans all the toilets. To be fully aware of linen procedures and assist with linen stocktakes as required. To ensure all housekeeping equipment is used safely and effectively. Clean the mini bars. To ensure all guest and team members laundry and dry cleaning is processed in accordance with hotel procedures. Cleaning the public areas. Set up the trolley. Change the curtains.

Housekeeping activities

JOBS SPECIFICATIONS / DEPARTMENTS INVOLVED

Department Front Office Department Job Specifications Sell, process and enter and confirm room reservations using selling techniques and strategies.( Hanis System). Greet guests warmly and perform registration procedures. Provide guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate. Make keys using Ving Card Vision. Answer incoming calls and assist with reservations, confirmations, room need requests, and questions. Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. Verify payment for stay including incidental costs by obtaining credit information. Bellman.

Front Office activities

JOBS SPECIFICATIONS / DEPARTMENTS INVOLVED

Department Food and Beverage Department Job Specifications Ensure all tables are clean and set up with table talkers, condiments, and inside tables with cutlery and serviettes. Preparation and service of all beverages including coffee, soft drinks. Clean restaurant areas i.e. sweeping floors, wiping tables & surfaces, general cleanliness of restaurant areas, emptying & re-lining bins. All cups, cutlery, glasses, plates to be washed and put away during and after your shift (i.e. before the start of the next shift). Set up tables for events. Turn over tables. Take order and pass the order to Chef.

JOBS SPECIFICATIONS / DEPARTMENTS INVOLVED

Department
Kitchen Department

Job Specifications
Washes worktables, walls, refrigerators, and meat blocks. Segregates and removes trash and garbage and places it in designated containers. Sets up banquet tables. Washes and peels vegetables, using knife or peeling machine. Performs any combination of following duties to maintain kitchen work areas and restaurant equipment and utensils in clean and orderly condition: Sweeps and mops floors. Prepare Mise En Place. Cleaning the chiller. Arrange things in the store and chiller and make sure everything is clean.

Housekeeping activities

EVENTS ORGANIZED During my 18th week of training, I was sent to The Regency Seri Warisan, Taiping, Perak to help with their events. I help them to set up the hall and set up the tables for an event in steamboat styles. The others jobs activities including: i. Cleaning the cuttleries. ii. Cleaning the hall. iii. Set up the buffet tables. iv. Cleaning the linen. v. Turn over the hall for next events.

Set up table (Steamboat style)

CONCLUSION

Overall experience that I gained: i. Meet all types and new people. ii. Improve my communication skills. iii. Learn how to treat guests. iv. Learn hotel system. v. Learn how to cook certain menu. vi. Be able to set up and turn over the hall and tables. vii. Learn how to clean a room. viii. Learn how to handle reservations.

CONCLUSION

The best experience during my industrial training: i. Travel to Perak. ii. Meeting new people. iii. Handle big events. iv. Serve guests. v. Be able to cook. vi. Learn new things from experience chef.

SUGGESTION

For next LI session especially for my juniors, I would suggest this hotel as they can learn a lot of things. In addition, they will also face real work life. Although its only 3 star hotel, but most of workers here fully experience and expert in their job activites.