COMMUNICATION

PROF MANOJ MISHRA, CNLU

Questions How are leadership theories and style related to motivation? What are the advantages and limitation of path goal approach to leadership? List different channels for transmitting a message. Discuss advantages and disadvantages of various channels. How well do you listen? How can you improve your listening skill?

OVERCOMMING BARRIERS JOHARI WINDOW- SEEK GREATER SELF AWARENESS

OVERCOMMING BARRIERS JOHARI WINDOW- SEEK GREATER SELF AWARENESS

OVERCOMMING BARRIERS
FEEDBACK NEGATIVE FEED BACK FROM CREDIBLE SOURCE HOW TO MAKE IT EFFECTIVE
FOCUS ON SPECIFIC BEHAVIOURS KEEP FEEDBACK IMPERSONAL KEEP FEEDBACK GOAL ORIENTED FEEDBACK IS WELL TIMED ENSURE UNDERSTANDING DIRECT NEGATIVE FEEDBACK TO AREAS RECEVIER CAN CONTROL

OVERCOMMING BARRIERS 5 Basic reasons we Do Not Listen Listening is Hard Work Competition The Rush for Action Speed differences (120 wpm v/s 360 wpm) Lack of Training

OVERCOMMING BARRIERS 4 Levels of Listening The Non-Listener The Marginal Listener The Evaluative Listener The Active Listener

OVERCOMMING BARRIERS IMPROVING LISTENING SKILLS By not being Preoccupied Being Open Minded & Non Defensive Minimizing Interruptions Effective Listening is: Hearing, interpreting when necessary, understanding the message and relating to it. By Asking Questions

OVERCOMMING BARRIERS
LISTENING SKILLS
AREAS OF INTEREST JUDGE CONTENT NOT DELIVERY HOLD YOUR FIRE LISTEN FOR IDEAS BE FLEXIBLE RESIST DISTRACTION EXERCISE YOUR MIND KEEP YOUR MIND OPEN CAPITALIZE ON THOUGHT SPEED WORK AT LISTENING

OVERCOMMING BARRIERS
LISTENING SKILLS
AREAS OF INTEREST JUDGE CONTENT NOT DELIVERY HOLD YOUR FIRE LISTEN FOR IDEAS BE FLEXIBLE RESIST DISTRACTION EXERCISE YOUR MIND KEEP YOUR MIND OPEN CAPITALIZE ON THOUGHT SPEED WORK AT LISTENING

Communication Skills

CLARITY IN WRITING

Rs 1000000000 Rs. 10,00,00,000/Rs. 10 Crore

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WHILE WRITING

Communication Skills

Plan what you want to say in your letter/ report

Reread the letter when you have finished

Check spelling & punctuation, then send Use simple language avoid ambiguous words
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WHILE WRITING

Communication Skills

KISS (Edit the letter by cutting ruthlessly). Be kind to others eyes (font size, clarity) Be creative (use tables, graphs) Use the language YOU are better at
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KEEP IN MIND WHILE WRITING

Communication Skills

Visualize the reader when you are writing

Dont write unbroken paragraphs

Use numbered paragraphs to make cross-referencing easier Punctuation plays the role of body language in writing
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KEEP IN MIND WHILE WRITING

Communication Skills

Use headings and subheadings. Use ruled sheets instead of plain ones. Dont print without thoroughly checking your sources.

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THANK YOU

I HEAR, I forget I SEE, I remember I DO, I understand

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