Beruflich Dokumente
Kultur Dokumente
WHILE WRITING
Communication Skills
WHILE WRITING
Communication Skills
KISS (Edit the letter by cutting ruthlessly). Be kind to others eyes (font size, clarity) Be creative (use tables, graphs) Use the language YOU are better at
Aksh Optifibre Limited 3
Communication Skills
Communication Skills
Use headings and subheadings. Use ruled sheets instead of plain ones. Dont print without thoroughly checking your sources.
Communication Skills
SPEAKING SKILLS
A wise man reflects before be speaks; a fool speaks, and then reflects on what he has uttered.
- French Proverb.
Communication Skills
While Speaking
TAKE INITIATIVE BE POLITE BE PLEASANT (SMILE, JOKES) BE CLEAR AND CONCISE (TONE, ACCENT, EMPHASIS, PRONUNCIATION) CITE NEGATIVE OPINIONS HONESTLY, BUT IN A POSITIVE MANNER SEEK FEEDBACK
Aksh Optifibre Limited 7
Communication Skills
WRITE DOWN IN ADVANCE WHAT YOU WANT TO SAY AND IN WHAT ORDER SMILE SPEAK SLOWLY ALWAYS BE POLITE AND FRIENDLY FOR LONG MESSAGES, FOLLOW A SCRIPT GET CONFIRMATION MONITOR YOUR TIME
Aksh Optifibre Limited 8
NON VERBAL
IMPORTANT
VISUAL IMPACT -55% VOCAL - IMPACT 38% VERBAL - IMPACT - 7%
DRESS SENSE - EXPRESSIONS ALL WILL COUNT. TO KNOW THE CONCEPT IS PARAMOUNT.
NON VERBAL
VOCAL
VOLUME. TONE. FOCUS ON WORDS.
Nervous
Upset Emotions
BODY LANGUAGE Its how you looked when you said it, not what you actually said. Example silent movies Charlie Chaplin. Being perceptive means being able to spot the contradiction between words and the body language
POWER IN HAND
WORLDS 8 WORST
HANDSHAKES.
The wet fish. The bone crusher. The finger tip grab. The stiff arm thrust. The socket wrencher.
MAGIC OF SMILE - LAUGHTER A NATURAL SMILE PRODUCES WRINKLES AROUND EYES INSINCERE PEOPLE SMILE ONLY WITH THEIR MOUTH.
SMILE TYPES
Tight lipped smile. Twisted smile. Drop jaw smile. Sideway looking up. George w.Bush smile
Cont.
Laughter the best medicine. Chimpange v/s humanbeings. Smile / Laughter a way of bonding. Smile a positive energy reciprocation.
women laugh at men they are attracted to & men are attracted to women who laugh at them
ARM SIGNALS .
Crosssed arm not approachable. Crossed arm on chest he is not coming out u r not going in. Fist clenched arm hostile. Double arm grip- feeling insecure.
Cofee cup barrier Cup- right or left - nervous. Cup centre confiedent.
LEG SIGNALS
Crossed- o.k. Moving nervous behaviour. One over other casual. Sound footing confiedent.
EYE CONTACT
NODDING. Head UP Neutral. Head TILT Submission Signal. Head down Negative feeling.
LYING GESTURES Mouth Cover. Nose touch. Eye rub. Ear grab. Neck scratch. Collar pull. Finger in mouth.
GESTURES WITH ENERGY Spine upright. On your mark, get set. NEXT STEP - MIRRORING
THANKS AND GOOD LUCK.
THANK YOU
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