Introduction to HedEx Lite

Huawei Technologies Co., Ltd.

July 2013
www.huawei.com

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Contents
HedEx Lite Overview
What Is HedEx Lite Features What's New in HedEx Lite V200R001C20 Glossary

Getting Started with HedEx Lite Functions of HedEx Lite Problem Handling

For details, see the HedEx Lite User Guide.

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What is HedEx Lite?

HedEx Lite, the single-user software edition of HUAWEI Electronic Documentation Explorer (HedEx), HedEx Lite eases documentation browse and search, and supports online product documentation upgrades. Service engineers can use HedEx Lite to easily obtain the latest Huawei product

documentation.

The HedEx Lite is the lightweight single-user software edition of the HedEx.
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Features
HedEx Lite has the following features: Occupies disk space of only 5 MB and small memory space. Does not need to be installed (if the software package is compressed, decompress it). Huawei custom hdx format documentation package and local multi-format document management,allowing users to browse documents of different products and different versions in a centralized manner. Provides powerful search functions, allowing users to quickly find desired information. Supports automatic library upgrade, allowing users to obtain the latest Huawei product documentation in a timely manner. Supports automatic software upgrade, allowing users to obtain the latest version of HedEx Lite in a timely manner. Support online and Huawei Technologies support site document is an extension of Huawei Technical Support Website

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What's New in HedEx Lite V200R001C20

Currently, the latest version of HedEx Lite is V200R001C20.

Feature One-click login Various desktop themes Desktop application management

Description You can log in to the Huawei support website using one-click functionality on the HedEx Lite desktop, without the need to enter the user name and password. You can download various themes to enrich your HedEx Lite desktop. You can manually add Huawei web applications or tool applications to the HedEx Lite desktop and manage all applications within a single HedEx Lite.

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Glossary
HedEx Lite A tool used to browse, search, and upgrade Huawei product documentation. HedEx is pronounced as [`hediks] and is the acronym of Huawei Electronic Documentation Explorer. HedEx Lite is the single-user edition of HedEx and uses small disk space and memory space. Product documentation Documents delivered to customers along with Huawei products. Product documentation includes solution description, system description, product description, installation manuals, and reference manuals. Product documentation provides guidance for understanding, operating, and maintaining Huawei products. hdx file The specific format of Huawei electronic documents. The file name extension is .hdx. An .hdx file can be opened only in HedEx Lite. library An .hdx file. basic library An independent library that can be directly uploaded to HedEx Lite. extend library

A library used as a supplement to a basic library.

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Contents
HedEx Lite Overview Getting Started with HedEx Lite
Obtaining HedEx Lite and Libraries
Operating Environment Starting HedEx Lite Viewing and Uploading Libraries

HedEx Lite Tray Icon

WebUI

Functions of HedEx Lite Problem Handling

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How to Obtain an Account

2. Upgrade a common user account to an equipment customer account if necessary.

1. Access the Huawei support website to apply for an account with the rights of a common user.

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Obtaining HedEx Lite and Libraries

From a documentation CD-ROM shipped with a product: The documentation CD-ROM includes the HedEx Lite software and libraries. Use the Online Query function of HedEx Lite. Log in to http://support.huawei.com and download HedEx Lite on the home page. Decompress the installation package and run Startup.exe. For details about how to search for desired .hdx documents at the Support Website, click the link in the following figure. Contact local Huawei technical support personnel. Using other methods:

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Operating Environment
Software Hardware Operating System

Other Requirements

Browser
Microsoft Internet Explorer 6.0 Microsoft Internet Explorer 7.0 Microsoft Internet Explorer 8.0 (recommended) Microsoft Internet Explorer 9.0 (recommended) Mozilla Firefox 15.0 (recommended) Google Chrome 22.0 (recommended)

Microsoft Windows 2003

Microsoft Windows XP Professional Microsoft Windows Vista Home Basic, Ultimate, Business, and Enterprise

Memory: 512 MB or

Microsoft Windows 7

above CPU: 1.8 GHz or above Available disk space: 2 GB or above

HedEx Lite may provide PDF, Word, Excel, and PPT documents. Therefore, you need to install the following software: Adobe Reader 6.0 or later Microsoft Office 2003 or

later

Apple Safari 5.1.7 (recommended)

If the CPU of 3.0 GHz and memory of 1.5 GB are configured, HedEx Lite can support libraries with the maximum size of 10 GB.
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Starting the HedEx Lite

If you have saved the HedEx Lite on your computer, go to its save path and double-click

If you are running the documentation CD-ROM, perform the following operations:
Copy libraries from the CDROM to the same local path as HedEx Lite.

Click to Lite. start theRun HedEx the HedEx Lite.

Click Run to start

Copy both libraries and HedEx Lite to your computer.

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Viewing and Uploading Libraries

If you have obtained libraries, click Library Management on the Admin page and upload libraries. If the HedEx Lite does not contain the library that you require, you can access http://support.huawei.com to obtain the library and then upload it to HedEx Lite. If you have obtained HedEx Lite and libraries, double-click a library. Then HedEx Lite starts automatically for you to view the library. This library, however, is not uploaded to HedEx Lite. Therefore, this library is not displayed on the Home page after you restart HedEx Lite.

Click the link to learn about how to upload libraries.

Open a library. You can go to the previous or next topic and view the sequence number (for example, 306) of the current topic in the library.

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HedEx Lite Tray Icon

If you start the HedEx Lite, you will find a HedEx Lite tray icon in the notification area. Right-click the HedEx Lite tray icon to perform basic settings.
Change the default save path to libraries.

Right-click the HedEx Lite tray icon and choose About from the shortcut menu. The About HedEx Lite page is displayed, as shown in the following figure.
Query the HedEx Lite version that is in use.

You can add a maximum of 10 library paths.

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WebUI Home Page

1. After you start the HedEx Lite, the HedEx Lite home page is displayed.

Help and Contact Us

2. Libraries with yellow icons are newly uploaded.

3. Click a library to browse it.

4. Click here to view library details.

5. This icon indicates that a new version of a documentation library is available. You can click this icon to upgrade the documentation library.

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Contents

HedEx Lite Overview

Getting Started with HedEx Lite Functions of HedEx Lite
Advanced Search Automatic Library Upgrade Creating Remarks Providing Feedback Creating Favorites Library Management Printing Documentation by Page or Node Automatic HedEx Lite Upgrade

Problem Handling

Tip: Play slides in view show mode so that you can click the links in the slides.
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Managing Documentation Advanced Search

Specify a search scope.

Set search criteria.

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Managing Documentation Narrowing Your Search

Use HedEx Lite in Chinese to search for both Chinese and English libraries. Use HedEx Lite in English to search for only English libraries. You can narrow your search by using the following methods: Search within results Keyword combination Search syntax Search filtering
Search Mode
Exact search Boolean logic search Wildcard search

Search Expression
"A B" A AND B; A OR B A*; A?

Fuzzy search

A~

As shown in the following figure, search results are sorted by three categories and then further classified based on scenarios. Note: In practice, the search categories for a library is associated with the search

design of the library.

Categories Scenarios

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Managing Documentation Automatic Library Upgrade: Upgrade Methods

You can use the documentation upgrade function only after login.

1. You need to configure upgrade parameters first.

Note: The follow requirements must be met: You have required permission to access the Support Website. You have a Support Website user account or a user account with higher permission.

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Managing Documentation Automatic Library Upgrade: Automatic Detection

If you have saved HedEx Lite and libraries on your computer, HedEx Lite automatically checks for library upgrade: If only libraries are upgraded, HedEx Lite notifies customers and Huawei engineers of the upgrade of local The HedEx Lite automatically detects for new libraries available libraries.
at http://support.huawei.com at a two-day interval. If there are libraries to be upgraded, a message is displayed in the taskbar tray. If you click on the message, the message will not be displayed the next two days. If you do not click on the message, the message will be displayed once you start the HedEx Lite again. The HedEx Lite will not detect for new libraries the next two days irrespective of whether you click on the message.

If a Huawei product is upgraded, a Huawei engineer fills in a software application form for automatically sending the latest libraries to a specific customer who uses the HedEx Lite. Then the HedEx Lite notifies the customer of the library upgrade, helping customers to obtain the latest libraries in time. (Currently this function does not apply to support-E website users.)

The HedEx Lite automatically detects for new libraries available at http://support.huawei.com based on the Frequency you specify. If there are libraries to be upgraded, a message is displayed in the taskbar tray.

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Managing Documentation Automatic Library Upgrade: Manual Detection

If you have saved HedEx Lite and libraries on your computer, HedEx Lite automatically checks for library upgrade:
On the Upgrade Library tab page, click Upgrade libraries to check whether library upgrade is needed.

Assume that the libraries of Quidway S9300 V100R002C00_05 exist in HedEx Lite. If new versions of libraries are released at http://support.huawei.com, the list of upgrade tasks is displayed below after you click Upgrade libraries.

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Managing Documentation Automatic Library Upgrade: Online Query

Enter a correct product name. When you enter the first letter of a product name, the HedEx Lite automatically displays all related product names for your reference.

The Obtaining the HedEx Lite Software and Libraries page is displayed.

The Viewing and uploading Libraries page is displayed.

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Managing Documentation Automatic Library Upgrade: Rollback

After a library is upgraded, if you find that the target version is not the required one, choose Upgrade Library > Upgrade Log and click the left arrow icon as shown in the following figure to roll back to the source version.

Rollback succeeded.

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Managing Documentation Creating Remarks

When viewing a library, you can create a remark as required.

1. Click Add Remark to open the Remarks page.

The icon is displayed if there are remarks.

Click the icon to locate the row where a remark is created.

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Managing Documentation Managing Remarks

1. Query remarks by author, title, date, or content. 2. Click Import to import the remarks that are exported from the HedEx Lite. 3. Click Export to export remarks to an Excel file.

5. Click a remark to locate the specific library content.

4. Modify or delete a remark.

Tip: The import and export functions are used for data backup, data migration, and batch feedback.

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Managing Documentation Providing Feedback

You can provide feedback if you have any doubts, suggestions, or requirements.
Enter your feedback and click Submit. You can go to My Support to view replies.

You can provide feedback on each topic in an .hdx file.

When you click Email Feedback, your local email client will be invoked automatically. You can send your feedback to the default email address support@huawei.com.

Click View Your Feedback to view replies. If a document is not uploaded to the Huawei support website, you cannot see the feedback about this document.

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Managing Documentation Creating Favorites

When viewing a library, you can create a favorite for the page that you are interested in.

Click Add Favorite to open the Favorites page.

On the Favorites page, you can view all favorites. If a favorite title is unavailable, the related library does not exist and therefore cannot be opened.
Click a favorite to view specific document content.

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Managing Documentation Managing Libraries

On the Library Management page, you can:

Upload a library. To upload multiple libraries at a time, click Add More and then click Browse to add more libraries.
You can click this button to add non-HDX documents in local folders to the HedEx Lite, and search for non-HDX documents in local folders in the same way as it searches for HDX documents. Supported non-HDX documents include PDF, HTML, Word, Excel, PPT, TXT, and ZIP documents. Choose whether to display a library on the Home page.

Create folders to display libraries in a hierarchy.

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Managing Documentation Managing Local Documentation

Click Load Local Folder to manage documents in PDF, HTML, Word, Excel, PPT, TXT, and ZIP formats in this folder.

2
Click a library name to check the path of loading the local document. The HedEx Lite can search for both HDX documents and local documents.

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Managing Documentation Saving Pages

You can use the page saving function provided by Internet Explorer to save one or
more pages.
2 1
Select a node. Select a save path.

Click Save Page.

Tip: Only HTML pages can be saved.

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Managing Desktop Applications Documentation

The access to the Huawei support-E website

A platform that consolidates document improvements, highlights, and latest information development capabilities

Click here to add a shortcut.

Click here to view the document feedback and replies.

Click here to change a desktop theme.

Click here to switch a user account.

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Automatic Upgrade
The HedEx Lite automatically accesses http://support.huawei.com to check for its

latest version every seven days after its first start. If a new version is detected, a
message is displayed prompting you to download and upgrade the HedEx Lite. Alternatively, you can check for a new version of the HedEx Lite by using the HedEx Lite icon on the taskbar.

Notes: To upgrade the HedEx Lite, you must have an equipment customer account or a user with higher permission. During the HedEx Lite upgrade, all data (including libraries, remarks, and favorites) of the earlier HedEx Lite moves to HedEx Lite of the latest version.

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Contents
HedEx Lite Overview Getting Started with HedEx Lite Functions of HedEx Lite Problem Handling

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Problem Handling
(1) When customers encounter any problem in the use of HedEx Lite, the customers can contact Huawei frontline engineers for technical support or call the Huawei Customer Service Hotline or compress the log folder under the HedEx Lite path and send it to supportmaster@huawei.com. (2) When customers or Huawei frontline engineers encounter any problem in the use of HedEx Lite, they can submit the problems in the iCare based on the product. (3) When the second-level engineers cannot solve a HedEx Lite problem, the problem is submitted to the third-level engineers, that is, the HedEx Lite coordinator of the corresponding product line for solution, or you can also contact the coordinator of the Information Tools Department directly for help.

Note: HedEx Lite is an attribute of documentation, pay attention to the following points when submitting problems in the iCare: Select Document in Root Cause, and enter HedEx Lite information in Work Note.

When the HedEx Lite applies to multiple products, select the product that the submitter is responsible for.
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Thank you
www.huawei.com

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