Vinay Agnani - 08 703 Anuj Choudhary 08 7 Nupur Khanna 08 733 Sanjukta Mukherjee 08 740 Reemis Rodrigues - 08749

Customer services Operations

Administration and IT support

The main functional areas

Marketing and sales

Finance

Research and development

Human resources

In a small business, key functions will be done by individuals In a medium/large business, it will be done by individuals working in functional areas or departments

All functional areas must link together to achieve the overall aims and objectives

HR Ops

R&D

IT

Admin

Sales

This means cooperation and good communications

CS
Financ e

Marketing

Recruitment, retention and dismissal Health and safety The main responsibilities of the human resources function Employee organizations and unions Training, development and promotion Working conditions

Includes the legal rights and responsibilities of employer and employees

Concerned with money and future plans

Preparing accounts
example: invoices, management accounts, financial accounts for shareholders and Inland Revenue

Preparing wages and salaries Obtaining capital and resources example: money for expansion or to pay for resources such as equipment and materials.

Clerical work, eg mail, record keeping

Cleaning and maintenance The role of administration and ICT function Health and safety

Support for software applications, electronic communications and electronic transactions

Security

Concerned with the main business activities Obtains and converts resources of the business into goods/services, i.e.
Buildings and land Equipment

People
Materials

Both are concerned with customer needs Market research

Activities include

Sales

Promotion

Concerned with customer relationships

Activities include:

Providing information Giving advice Providing credit facilities Delivering goods Providing after-sales service

Concerned with developing new goods/services

and updating old ones Activities include:

Technological developments Scientific research Design features Performance of product

Relates to all functional areas:

Electronic communications (eg: email)

Data sharing (eg: databases) Security systems (eg: virus protection) External communications (eg: Internet) Online support for customers (eg: order tracking) Electronic transactions (eg: EFT)

No two businesses are the same! Functions will vary because of:

Size and scale of business Activities of business Type(s) of customers Needs of customers Preferences of owner(s)

1.

VIT

2.

India Infoline

Vidyalankar Institute of Technology

Background:
Entrepreneur Mr. Vishwas Deshpande Year 1999 Course Engineering

(Electronics, Computer & IT)

Stream
Electronics

Number of seats
60

Computer
IT

60
60

Sources of Revenue

Areas of Expenditure

Income form Vidyalankar

Classes(main source) College fees Donations

Salary to the employees

Acquiring assets (land, inst. Building, college infrastructure) Miscellaneous expenses (stamp duty,

govt. policies, etc.)

Budget allocation for each activity .. (plz include some other pts cudnt think)

Recruiting the employees

Inducting the employees

Orienting the employee Streamlining the process of the organization Setting the policies and guidelines

Deciding the pay and increment structure

Manpower planning

Promotional Strategies

Increasing the visibility of the college

Primary Activities : Providing education

Lectures
Labs Tutorials

Allied Activities :

Examination cell Placement cell Re-creational cell (cultural events, sports, college magazine & trips) Operations with university

Board of Governors

Academic Advisory Council

Systems for tracking

Employee attendance Working hours

Intranet & internet

Security Vidyalankar ERP

Founder- Nirmal Jain, CA & Cost accountant, IIM grad His work experience

Philosophy- Opportunity is about putting 2+2 together

In 1991, financial services sector became more dynamic

CONT

In 1994 joined hands with Motilal Oswal & Ramdev Agarwal to set up Inquire Year & Half later he started his own research company Probity research & Services Pvt Ltd In 99, as internet became very popular, he uploaded his research on the net(India Infoline)

CONT

Changed business model from info services to transaction services

Building an exclusive internet based trading platform

Raised money from angel investors, VCs, & friends In 2003, started the trading terminal

Finance HR Technology R&D

Its a game of probabilities. You have to be sporting.. However good you may be, you may get out for a duck

What you do is not so important, how you do it is what matters