7 Set Top Box v2.1

Set Top Boxes
Motorola General Business Information, Set Top Box., Rev. 2.1

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. Motorola, Inc. 2005
Objectives
Identify set top box models listing features and functions Access and interpret set top box diagnostics Troubleshoot issues using set top box diagnostics
Motorola General Business Information, Set Top Box, Rev. 2.1

Base Set Top Box Components
In-Band Tuner 54-860 MHz 64/256 QAM
Dynamic RAM (DRAM) IPG/EPG Data
MPEG 2 Decoder
Video Processor
Out of Band Tuner 75.25-116.25 MHz QPSK
Non-volatile RAM (NVRAM) Application Code
Decompression / Decryption
Audio Processor

Agile Out of Band Tuner
Receives OOB data on one of the following frequencies:

75.25 MHz 104.2 MHz 72.75 MHz 92.25 MHz 98.25 MHz 107.75 MHz 107.40 MHz 110.25 MHz 116.25 MHz 103.75 MHz

Motorola Set Top Box Features

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DCT 700 DCT 1000/2000 DCT 1800 DCT 2500 DCT 3080 DCT 3400 Series DCT 5100 DCT 6200 Series DCT 6400 Series QIP 2500 QIP 6200 QIP 6416
X X X
X X X
X X X X X X X X X X X X
X X X X X X X
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Accessing the Diagnostics
To access diagnostics: Press POWER to turn off the set top box Within two seconds press OK (remote) or SELECT (front panel)

Diagnostics Menu*
DIAGNOSTICS 01 GENERAL STATUS 02 OOB STATUS 03 IN BAND STATUS 04 AUDIO/VIDEO STATUS 05 UNIT ADDRESS 06 FIRMWARE VERSION 07 CURRENT CHANNEL STATUS 08 RENEWABLE SECURITY 09 UPSTREAM MODEM 10 APP CODE MODULES 11 MEMORY CONFIG 12 INTERACTIVE INFO 13 MAC FREQUENCY TABLE 14 CONTROL CHANNELS 15 MESSAGE TYPES 16 IN BAND PAT 17 IN BAND PMT 18 TASK STATUS 19 USB STATUS 20 IB MCA STATUS 21 KEYBOARD / LED
General Status Diagnostic

DCT2500 STATUS ERROR : E 00 NO ERROR PURCHASES : 2 Platform ID: : 0x0060 Family ID : 0x0000 Model ID : 0x008F TUNER : V860DL Remod Channel : 3 Time Zone (FFFFB9B0) 300 min DS Entry Time 04/03/2005 07:00 GMT DS Exit Time 10/30/2005 06:00 GMT Current GPS Time 03/07/2006 16:15 GMT
Out-of-Band (OOB) Diagnostic
OOB DIAGNOSTIC DATA * EMM DATA * CARRIER LOCK YES HUNT MODE None CUR FREQ 75.25 LKC 75.25 EMM PRVDR ID 0x0001
SNR 23 dB GOOD COUNT 1

In-Band Diagnostic
IN BAND DIAGNOSTIC DATA EMM DATA CARRIER LOCK PCR LOCK SNR 36 dB MODULATION MODE SHORT TERM ERROR COUNT LONG TERM ERROR COUNT TUNED FREQ
* YES YES GOOD QAM 256 0005 0123 543.000

Current Channel Status Diagnostic

CURRENT CHANNEL STATUS TYPE DIGITAL STATUS CONNECTED PREVIEW ENC 12 AUTH
NO
NEXT --1 0x0 0X0
CURR PURCHASABLE NO PURCHASED NO EPOCH NUM 0X0 EPOCH TYPE 0x0 AUTH 0X0
SERVICE 0 STATUS 1 ID 0X0004 0X00 CH 204 TUNED FREQ 543.000

Upstream Diagnostic
STARVUE II DIAGNOSTICS STATUS: FREQUENCY: LEVEL: IPPV: LAST POLL REQ: 6-15-2001 20:49:33 LAST POLL ACK: 6-15-2001 20:49:33
8.096 MHz 39 ENABLED 170 170

Application Code Modules
APP CODE MODULES MODULE VER tvguide_ concur 15.22 02.00
STATUS ENABLED LOADING
ID 07DA 01DA

Interactive Info
INTERACTIVE INFO
IP UPM UPSTREAM ID DOWNSTREAM ID STATE MAC ABORT CNTR GOOD PACKETS: ERROR PACKETS: : : : : : : 10.32.12.123 37 1 2 RUNNING 0
SOCKET PORT STATE 0 UNUSED

Lab Activity
Complete Set Top Box Lab

Learning Exercise
1. To access set top box diagnostics you must press which front panel button within two seconds of powering off? a. b. c. d. MENU INFO BYPASS OK/SELECT

Learning Exercise
2. Which diagnostic would you use to determine why a particular channel is not working? a. b. c. d. General Status Out of Band Status Upstream Current Channel Status

Learning Exercise
3. Which diagnostic would you use to determine the quality and modulation type of the currently tuned channel? a. b. c. d. Out-of-Band General Status Current Channel Status In-Band

Learning Exercise
4. In the GENERAL STATUS diagnostic what does the PURCHASES field indicate?
a. Total number of purchases completed on the set top box b. Total number of unacknowledged purchases completed on the set top box c. Number of purchases the set top box can accommodate d. Number of Channel Maps the set top box contains
Learning Exercise
5. Which set top box model can decode HD services and includes a dual tuner?
a. b. c. d. DCT2500 DCT5100 DCT700 DCT64XX


7 Set Top Box v2.1

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Set Top Boxes

Motorola General Business Information, Set Top Box., Rev. 2.1

Motorola General Business Information, Set Top Box, Rev. 2.1

Base Set Top Box Components

In-Band Tuner 54-860 MHz 64/256 QAM

Dynamic RAM (DRAM) IPG/EPG Data

Out of Band Tuner 75.25-116.25 MHz QPSK

Non-volatile RAM (NVRAM) Application Code

Motorola General Business Information, Set Top Box, Rev. 2.1

Agile Out of Band Tuner

Receives OOB data on one of the following frequencies:

Motorola General Business Information, Set Top Box, Rev. 2.1

Motorola Set Top Box Features

Motorola General Business Information, Set Top Box, Rev. 2.1

Accessing the Diagnostics

Motorola General Business Information, Set Top Box, Rev. 2.1

General Status Diagnostic

Out-of-Band (OOB) Diagnostic

SNR 23 dB GOOD COUNT 1

Motorola General Business Information, Set Top Box, Rev. 2.1

* YES YES GOOD QAM 256 0005 0123 543.000

Motorola General Business Information, Set Top Box, Rev. 2.1

Current Channel Status Diagnostic

SERVICE 0 STATUS 1 ID 0X0004 0X00 CH 204 TUNED FREQ 543.000

8.096 MHz 39 ENABLED 170 170

Motorola General Business Information, Set Top Box, Rev. 2.1

Application Code Modules

APP CODE MODULES MODULE VER tvguide_ concur 15.22 02.00

STATUS ENABLED LOADING

Motorola General Business Information, Set Top Box, Rev. 2.1

SOCKET PORT STATE 0 UNUSED

Complete Set Top Box Lab

Motorola General Business Information, Set Top Box, Rev. 2.1

Motorola General Business Information, Set Top Box, Rev. 2.1

Motorola General Business Information, Set Top Box, Rev. 2.1

Motorola General Business Information, Set Top Box, Rev. 2.1

Motorola General Business Information, Set Top Box, Rev. 2.1

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