On the Fly

Jacqueline Leung, Dana Fisher,

Holger Hoffmann
 How We Did the Study
 The Good News
 Suggested Improvements
 Next Steps
 Working Prototype
 Real Police Officers
 Facilitator, Note-Taker, Cameraman
 Brief Orientation
 Unguided Exploration
 Guided Scenarios
 Tests on Specific Tasks
 Great Prototype
 Easy to Use
 Features Well Received
See what other Patrol Cars are displaying
Show same message as other Patrol Car
Make up own messages
Easy to Navigate
 Fast
 Display a preset message
 Enter a custom message
 Work with custom messages
 Display a „Fleet message“
 React to dispatcher‘s messages
 Findings
◦ Tabs were not identified as Tabs
◦ Tab names did not represent category contents
◦ Messages were too long to read (while driving)
◦ Users want to see it when a „canned“ message is on display in the
menu

 Recommendations
◦ Change vertical buttons to horizontal tabs
◦ Rename Tab “Amber Alert” to suggest a people-related category (e.g.
“People Spotter”)
◦ Only use short label instead of whole message
◦ Use images for message selection (missing people, etc.)
◦ Highlight messages that are selected
◦ For categories with a long list of preset messages, consider adding a
search functionality for quick access.
Before: After:
 Findings
◦ Users did not know how to cancel text input

 Recommendations
◦ Consider adding a „Cancel“ button to the keyboard

Before: After:
 Findings
◦ Users took a lot of time to find “My Messages”
section

 Recommendations
◦ Consider positioning the tab more prominently
◦ Use color to identify „My Messages“ tab
 Findings
◦ Users did not understand what the section is for when labeled „Fleet
Messages“
◦ All users thought functionality was cool but questioned its
Usefulness
◦ Users were able to use the pie wheel menu
◦ A few users questioned why they would want to save the messages

 Recommendations
◦ Consider renaming „Fleet Messages“ to „Other patrol cars“
◦ Consider running a user study to find more useful functionality
 Findings:
◦ One of the critical features for the system
◦ Message was just „clicked away“ by some subjects

 Recommendations:
◦ Ensure users understand that the system can receive
dispatcher alerts
◦ Add sound to further stress importance of message
◦ Add (short) delay to enabling the „Reject“ button
 Iterate!
◦ Integrate recommendations into new prototype
◦ Test with users in the field:
 Driving Simulator
Field Test
◦ Collect additional User Feedback on Other Patrol
Cars section